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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,146 reviews

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Colorado
1 review
0 helpful votes
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Small plants but understand. The free plant died
The spruce looks bad too

Date of experience: April 29, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Texas
3 reviews
3 helpful votes
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Arrived DOA
May 2, 2022

Plant arrived with badly wilted leaves. Spoke w/ a rep that said to give it time. Waited two weeks, the tree died completely. Was told I'd receive a refund, (waiting on that) only for the tree, not the fertilizer and starter etc that I paid for and used trying to get the thing to resurrect.

My second tree that died within a month from them. No more.

Date of experience: April 29, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear this! We have reached out privately to help!

North Carolina
1 review
0 helpful votes
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Beautiful
April 29, 2022

I've always wanted a Wisteria and this one came with blooms! They are just now beginning to fully bloom out... beautiful!

Date of experience: April 29, 2022
Florida
2 reviews
0 helpful votes
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Coffee bean plant
April 29, 2022

The plant is doing ok but the shipping needs improvement. Have the dirt was in the bag and I had to reposition the plant.

Date of experience: April 29, 2022
Georgia
1 review
0 helpful votes
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Easy process
April 29, 2022

So far, so good. Everything went great, and I got my tree as expected! Thank you!

Date of experience: April 29, 2022
Texas
3 reviews
0 helpful votes
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Healthy plants
April 29, 2022

The dwarf banana trees I ordered came on time with minimal leaf damage. They are growing quickly and I can't wait to see how they look in a year!

Date of experience: April 29, 2022
California
1 review
0 helpful votes
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Quality at its finest!
April 29, 2022

The product arrived just as displayed in the photos and description.

Date of experience: April 29, 2022
Texas
1 review
0 helpful votes
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Somewhat disappointed
April 29, 2022

The box was slightly crushed, and the plant was supposed to be growing on a trellis, not bamboo sticks. But the plant is pretty. It came with multiple blossoms. We're hopeful it will take off.

Date of experience: April 29, 2022
Colorado
1 review
0 helpful votes
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Plants arrived in great condition and well packaged.

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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Great shopping experience
April 29, 2022

Very easy to understand and very user friendly. As a retired Commissioner of Consumer Affairs, I can say without hesitation the shopping experience was a positive one.

Date of experience: April 29, 2022
Michigan
3 reviews
0 helpful votes
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Beautiful Trees!
April 29, 2022

Fast and easy to order. Delivery was on time and trees were packed nicely, no damage. Planted 20 4' trees with the hopes it makes a beautiful privacy fence due to the Village my son lives in will not allow a 6' privacy fence from his nosy neighbor. Weather has been hot and dry. Hoping they do well and take.

Date of experience: April 29, 2022
Alabama
3 reviews
0 helpful votes
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Palms
April 29, 2022

I received quick and explained how to plant correctly

Date of experience: April 29, 2022
Georgia
1 review
0 helpful votes
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A little disappointed!
April 29, 2022
Updated review

Good overall! I received a partial order on a Monday and the balance two days latter but I did not know it was going to be split that way. It would have been nice to receive an email explaining the partial delivery on Monday but not to worry, the balance of your order will arrive in a few days!

Date of experience: April 29, 2022

Good!...
April 7, 2022
Previous review

Good!...

Date of experience: April 7, 2022
Texas
1 review
0 helpful votes
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Spartan Juniper
April 29, 2022

First time ordering a tree online. My juniper showed up well packed and in great shape.

Date of experience: April 29, 2022
Tennessee
1 review
0 helpful votes
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Happy customer
April 29, 2022
Updated review

Have bought plants from you before and was very happy with them. They arrived promptly and were in excellent condition! Will return again.

Date of experience: April 29, 2022

Great web site
June 25, 2021
Previous review

Great web site. Easy to navigate.

Date of experience: June 25, 2021
Kentucky
2 reviews
0 helpful votes
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Positive Experience
April 29, 2022
Updated review

Fast and easy. Always nervous about shopping for plants on line but so far so good. Came in good condition. Now, hopefully they grow well :)

Date of experience: April 29, 2022

It was fine
September 20, 2021
Previous review

It was fine.

Date of experience: September 20, 2021
Florida
1 review
0 helpful votes
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Great Service
April 28, 2022

Ordering was easy, delivery of items was quick and they all arrived in good condition.

Date of experience: April 28, 2022
Florida
1 review
0 helpful votes
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I will buy from them again
April 28, 2022

I ordered two soursop trees. They arrived quickly and were healthy. I planted them in my yard (I live in South Florida) and both are doing well.

Date of experience: April 28, 2022
Colorado
1 review
0 helpful votes
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Very pleased with the service.
April 28, 2022

The tree that I ordered arrived well packaged and healthy.

Date of experience: April 28, 2022
North Carolina
2 reviews
0 helpful votes
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Disappointed
April 28, 2022

Ordered a Rose of Sharon tree - but it never leafed out, despite being planted within 30 minutes of arrival, used a good soil mix, and watered every other day.

Date of experience: April 28, 2022