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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Unfortunately my Hong Kong orchid tree arrived in fair to poor spape. At this point we do have leaves on 1or 2 branches. I am sure it will make it but it is going to more time to grow out than I thought originally.
Our Greek olive arrived in very good condition. It was larger than expected. It has established in a pot and I am waiting to see the first leaves.
You had many of the plants we were looking for so I ordered from your site. The plants came and looked healthy, although 2 were smaller than I thought they would be. After planting the 7 berry plants, 4 look excellent after 2 weeks, but unfortunately 3 look dead. I have contacted the company to ask about what to do.
Received tree, well packaged and delivered timely.
Very easy to order and it shipped quickly and in good shape. Here's hoping they survive.
So the item matched the description perfectly. Easy check out and delivery was perfect...
Ordered a tree online. It was shipped quick, got here in relatively good shape and it is now firmly planted in my front yard. Too early yet to tell how it will do but the leaves are still green and it looks healthy. Waiting to see if I get any new leaves or branch sprouts.
My order arrived sooner then I thought, and one of the tree was so beautiful the other was good very healthy I love them and I am planning buying more plants. Thank you brighter blooms
I ordered 2 and one was full tge secobd I've had many broken branches. I've already sent a photo of the tree and have not heard from anyone
Over all the plant arrived well packaged. A little in shock I guess from the trip. After a few days it filled out nicley. I bought a pot for the plant. DONT BUY IT A 1ST CLASS PIECE OF CRAP. I bought one at Lowe's.
We're so sorry to hear that your pot wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
They arrived great, great packaging I really recommend this place to order your plants
This was the first time that I ordered from this company, and I had an issue with my order; plants were missing. I was able to email and rectify the situation almost immediately. The plants that were delivered were in good shape. However, they are shipped Fedex and they could care less that you have live plants being delivered. But this is no issue from the actual seller. Just be aware.
Easy to shop on site and really pleased with my young lilacs!
It was an easy experience following the online site.
Very pleased with the purchase. Prompt delivery and great packaging
I have purchased from Brighter Blooms before - always happy
So far, good. I have a credit coming from previous purchases, wish I could have figured out how to access that!
Website was very descriptive of the plants that I am interested in and prices were very reasonable compare to other locations.
So far, so good. Easy shopping. Trees were damaged by FedEx. Obviously, some drivers do not know what,"This Side Up," means, or the arrows which point that way.
Planted, and been babying daily and I do they believe they are going to make it.
Also reported the damage to BB and the girl was super nice and helpful. She had me send pictures to her also and advised me to give the trees 2-3 weeks and if the did not do any better, she said they would replace my order. Awesome custom service all around
We ordered a tree to plant in Memory of my son that passed away. You had the best selection to choose from and the delivery was speedy as well.
Good planting info easy to navigate. Great products arrive in great shape and quick
Excellent assistance and great valuable information!
I ordered a money tree and a bottle palm, both of which came a spider mite and fungus gnat infestation, brown and spotty leaves and just in general poor health. Not at all satisfied with my purchase. Should've done more research before purchasing, apparently there are many poor reviews about plant health and lack of customer service beyond a discount offered on the next order.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're sorry to hear about the concerns with your tree when it arrived! We are reaching out to get some photos so we can assist you further!