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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,146 reviews

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Washington
1 review
0 helpful votes
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3 out of 4
May 2, 2022

Three trees out of four that I bought have buds... the fourth does not yet show any sign of growth. It is a Muskogee Crape Myrtle and was the largest, most expensive tree we bought from Brighter Blooms. It could be a late bloomer. We'll see. Otherwise they came on time and were well packaged.

Date of experience: May 2, 2022
South Carolina
1 review
0 helpful votes
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Buyer
May 2, 2022

Some of the plants were in average condition so we needed to take extra steps in planting w added compose and fertilizer to restore health. At this point the Boxwood are still in average condition hoping with the oversight we are taking the make it. If not I'll be very disappointed.

Date of experience: May 2, 2022
California
2 reviews
0 helpful votes
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Perfect gift
May 2, 2022

Easy to navigate website with plenty of information to purchase the perfect tree

Date of experience: May 2, 2022
New Jersey
1 review
0 helpful votes
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Dwarf Gardenia
May 2, 2022

Ordering was easy. Website easy to navigate. Products were received in a timely manner and in good condition.

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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I received one inaccurate plant, and they were small and very banged up from the shipping. The one plant died within 24 hours.

Date of experience: May 2, 2022
New York
1 review
0 helpful votes
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Great Buy
May 2, 2022

Plants arrived within a few days after ordering in good condition with rapid growth in only a few weeks.

Date of experience: May 2, 2022
California
1 review
0 helpful votes
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Good service
May 2, 2022

Very nice, really I have to say more, this is becoming annoying

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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Luv it
May 2, 2022

Excellent customer service received it in great timing

Date of experience: May 2, 2022
New York
2 reviews
0 helpful votes
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Seemed okay, but not sure now
May 2, 2022

The tree arrived in good shape. There was one flower on it. After planting it, we had some cold nights (around 30F), which I don't think should have affected it. The leaves look like they have cold damage. I don't see any new growth yet. Remaining hopeful.

Date of experience: May 2, 2022
Virginia
1 review
0 helpful votes
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Pleased!
May 2, 2022

Website easy to navigate, selection was good, shipping was super fast! Can't wait to see my plants!

Date of experience: May 2, 2022
California
1 review
0 helpful votes
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Love red knock out rose trees
May 1, 2022

The first delivery of 2 roses, fantastic the second delivery one of the rose trees very small, also kind like lap sided ( the way that was shaped and pruned), is doing good, but will take awhile to get were the other rose trees are.

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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2 new trees
May 1, 2022

I received an umbrella tree and a rubber tree. The rubber tree was somewhat smashed and the dirt/root of the plant had come out of the planter in transit. It also had a few leaves that got damaged. My umbrella tree arrived pretty healthy, with just a couple leaves torn and a few that fell off during travel.
It would really be nice to include tips and information on how to care for each particular plant. There isn't much information on your website either, so I've had to search other sites.

Date of experience: May 1, 2022
New Mexico
1 review
0 helpful votes
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Pretty good
May 1, 2022

Palm fronds arrived folded in half and a few are damaged.
Quick shipping
Maybe a little more attention to packing

Date of experience: May 1, 2022
New York
3 reviews
0 helpful votes
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I ordered in Feb and have not gotten my mosquito plants

Date of experience: May 1, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry for the delay in your plants and have reached out privately!

Virginia
1 review
0 helpful votes
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Website is nice but...
May 2, 2022

FedEx took too long to deliver my tree. The tree isn't in good condition. Basically... I will get a refund. I don't have fate in FedEx to deliver me another tree in time or in good condition..

Date of experience: May 1, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived and glad we could help!

Alabama
1 review
0 helpful votes
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Great
May 1, 2022

The plants arrived healthy and green! The planting directions were easy to follow. Great experience!

Date of experience: May 1, 2022
California
1 review
0 helpful votes
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Easy to use website - hope the product is nice and healthy. This is the plant my mother wanted, glad you all have it and it is easy to have shipped.

Date of experience: May 1, 2022
Ohio
1 review
0 helpful votes
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Both the trees when we first got them looked great. We got them out of the box and set them up but could not plant at the time due to weather. In one day the smaller tree had already started wilting. We were able to plant it and hopefully everything will go well.

Date of experience: May 1, 2022
Ohio
1 review
0 helpful votes
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Dirt
May 2, 2022

Dirt was everywhere but in the pots, plants were packed upside down, roots were exposed. Hopefully they will survive.

Date of experience: May 1, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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Beautiful and well packaged
May 1, 2022

My gardenia tree was packaged perfectly and looked great when we got it out of the box! Covered in buds and got my first bloom that was three inches in diameter!

Date of experience: May 1, 2022