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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Overall customer service was responsive and helpful in getting a replacement for a previous damaged plant
When my order was shipped to the wrong address they did not hesitate to reship the item at no additional cost to myself
The experience on your site was great. FedEx however disregarded the lay flat instructions on you box and delivered one of my trees with weight on it's branches. I don't see any obvious breaks hope everything goes OK they look good.
I was excited to get my holly trees but they're so small. I don't understand why they had been trimmed on.
I ordered 7 dwarf Hinoki Cypress from Brighter Blooms. After one year it was discovered that one of the plants was not a dwarf Hinoki Cypress. I explained the situation to Brighter Blooms management along with some photos. A replacement plant was sent at the time period I requested.
Great looking plants. Still all leaves and buds on. Hoping they keep doing great!
The plants I ordered came safe in the packaging however the leaves continue to fall off the stem I'm hoping that they will survive and I can begin to enjoy my push willows.
I had waited too long to purchase Lady Banks roses from my local nursery. I found BrighterBlooms after doing some research. The website is easy to navigate, they answered a question I had prior to purchase in a timely manner, and the checkout section of the website just as clear. I purchased four plants that were well packaged and arrived in good shape. In fact, I was not able to get them into the ground for three days (kept them in the sun and soil moist), but they were already leafing when I was able to plant them. Each bush had multiple stems branching off the single bud union with many leaflets.
My tree arrived in great condition. It took me a little longer than I had anticipated and it kept well in the pot it came in. It's a great addition to my back yard. I love it!
Packing very good, disappoint on the size of plant. I order 3 gallons size, come in 3 gallon size pot, but plant is very small. Look like 1 gallon.
BrighterBlooms was great because I recieved texts where my live plant was for tracking purposes. I thought it was coming from down the street but in fact it came from the Carolinas, clear across the states. It arrived in perfect condition and they sent a summary of how to take care of it. I'm very happy! I can't wait for it to bloom now!
We ordered a tree in January w warranty which unfortunately died so the customer service helped us & reissued a new one! We are so grateful!
I love all plants! I have a 7foot credenza in my dining room (in winter) filled with plants that go out to my partially covered front porch as soon as no frost threats!
I purchased these for myself to cheer me up. I am a widow and May 4th would have been our 48th anniversary.
Lost a tree to the deep freeze of last winter. Purchased a red maple 6-7ft. Arrived in great shape and appears to be doing fantastic since planted. Looking forward to seeing this tree a few years down the road.
Very well packaged, delivered nicely. Would definitely purchase from them again.
Delivery took 3 days longer due to very bad storms in the south east, was worried, but the plant was A-Ok
Ready for California's sunshine.
I was so happy with the quality of the plant that I called customer service to let them know
I would be a satisfied customer had it not been for me to have to CALL your company to inquire why my product didn't get sent when it originally said it would based on my grow zone. Didn't receive my item until about a month later. Perhaps maybe send items out when the customer orders them instead of by grow zone— it screws customers over otherwise. And PLEASE stop using Fedex Smartpost to send items— it's the WORST.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback! We are so sorry that this happened!