On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased a pom pom redbud. It was packaged well. The trunk is somewhat bent. Im hoping that it will grow straight. There were a few leaves on it. I wasnt aware that it was bareroot in a soil mixture with burlap around. That might have been nice to know. I have to plant it in a container first so that it will grow roots. Our yard is windy and I think that it would be unwise to plant it without a root ball. Our local nursery was charging $100 more for roughly the same size tree
I love the dwarf fuji apple tree, both a few branches were broken due to no packaging material. The tree probably shifted back and forth.
The bushes arrived in excellent condition and were bigger than expected. They are in the ground per planting instructions and can' wait to se them grow and thrive. I will definately order from your company in the future.
Very pleased with shrubs and they are doing well. We acted them using your guidelines.
Very happy with excellent service. The people were very kind and pleasant
I ordered three trees and also received a free raspberry bush. All of them were delivered very secure in heavy boxes. Products were all in good health & were exactly as described. I will be ordering more from this site in the future!
Ordered 2 trees. One came damaged. Replacement sent was not the same tree variety which was disappointing. They refunded one tree I just wish they told me the correct tree was out of stock before sending the wrong thing. Overall good experience because they tried
I ordered 3 trees recently from 2 different companies, so I don't remember which one came from Brighter Blooms. However, all of the trees I received were in good condition--not small, bare root trees, but older, larger trees with actualy leaves. They were packaged well, with no broken branches, and after about 2 weeks since planted, all the trees are doing just fine. In fact, they are thriving, with new growth already.
Plants always arrive in great shape and are good-sized. Thanks!
FedEx temporarily lost my order so BrighterBlooms immediately sent out another tree. Their customer service is excellent and they wanted me to be happy doing business with them.
Overall a very good experience and would recommend to my friends and family.
Easy ordering, fast shipping, product arrived intact.
For $153 dollars the smallest diameter I've ever seen. Treee is 6' tall but is smaller than my pinky finger.
Won't be buying anything else.
I live in Northern California. The trees got here in great shape and seem to be doing well.
Very beautiful healthy tree
Really like it
Can't wait until blooms
Thank you guys you are the best
I will definitely order again from this store :)
Great Product, would purchase again from this company
Easy, its very easy to find what you want they have a wide variety of plants.
Very easy to shop and love the variety of plants first indoors or out.
My prairie crabapple tree came in great shape, it was packed well no broken branches.
Easy and a good varity of trees to pick from and I appreciate that it lets you know if it will do good in ur zone
3 of the trees had bare spots. I did call and raised my concerns.
Please keep us posted over the next few weeks on how the plant is doing. If it continues to decline, we'll be happy to help!
Easy shopping and received my tree very quickly. But when received the tree was upside down with many leaves and branches broken off. Have had it for a few weeks and used the vitamin water that I purchased and seems to still be alive.
I always know I will get good quality plants when I order here.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!