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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,142 reviews

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Colorado
1 review
0 helpful votes
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Glad to have an online option
May 11, 2022

I purchased a pom pom redbud. It was packaged well. The trunk is somewhat bent. Im hoping that it will grow straight. There were a few leaves on it. I wasnt aware that it was bareroot in a soil mixture with burlap around. That might have been nice to know. I have to plant it in a container first so that it will grow roots. Our yard is windy and I think that it would be unwise to plant it without a root ball. Our local nursery was charging $100 more for roughly the same size tree

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Fuji apple
May 11, 2022

I love the dwarf fuji apple tree, both a few branches were broken due to no packaging material. The tree probably shifted back and forth.

Date of experience: May 11, 2022
Nebraska
1 review
0 helpful votes
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Burning Bush
May 11, 2022

The bushes arrived in excellent condition and were bigger than expected. They are in the ground per planting instructions and can' wait to se them grow and thrive. I will definately order from your company in the future.

Date of experience: May 11, 2022
South Carolina
1 review
0 helpful votes
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Boxwood shrubs
May 11, 2022

Very pleased with shrubs and they are doing well. We acted them using your guidelines.

Date of experience: May 11, 2022
Illinois
1 review
0 helpful votes
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Excellence
May 11, 2022

Very happy with excellent service. The people were very kind and pleasant

Date of experience: May 11, 2022
New Jersey
1 review
0 helpful votes
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Perfect Order
May 11, 2022

I ordered three trees and also received a free raspberry bush. All of them were delivered very secure in heavy boxes. Products were all in good health & were exactly as described. I will be ordering more from this site in the future!

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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Ordered 2 trees. One came damaged. Replacement sent was not the same tree variety which was disappointing. They refunded one tree I just wish they told me the correct tree was out of stock before sending the wrong thing. Overall good experience because they tried

Date of experience: May 11, 2022
North Carolina
5 reviews
18 helpful votes
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I ordered 3 trees recently from 2 different companies, so I don't remember which one came from Brighter Blooms. However, all of the trees I received were in good condition--not small, bare root trees, but older, larger trees with actualy leaves. They were packaged well, with no broken branches, and after about 2 weeks since planted, all the trees are doing just fine. In fact, they are thriving, with new growth already.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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A big fan.
May 11, 2022

Plants always arrive in great shape and are good-sized. Thanks!

Date of experience: May 11, 2022
California
1 review
0 helpful votes
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FedEx temporarily lost my order so BrighterBlooms immediately sent out another tree. Their customer service is excellent and they wanted me to be happy doing business with them.

Date of experience: May 11, 2022
New York
1 review
0 helpful votes
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Flowers/Shrubs
May 11, 2022

Overall a very good experience and would recommend to my friends and family.

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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Pecan Tree
May 11, 2022

Easy ordering, fast shipping, product arrived intact.

Date of experience: May 11, 2022
Indiana
1 review
0 helpful votes
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Tiny
June 10, 2022

For $153 dollars the smallest diameter I've ever seen. Treee is 6' tall but is smaller than my pinky finger.
Won't be buying anything else.

Date of experience: May 11, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

California
1 review
0 helpful votes
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Good experience so far.
May 10, 2022

I live in Northern California. The trees got here in great shape and seem to be doing well.

Date of experience: May 10, 2022
South Carolina
1 review
0 helpful votes
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Very beautiful healthy tree
Really like it
Can't wait until blooms
Thank you guys you are the best
I will definitely order again from this store :)

Date of experience: May 10, 2022
New York
2 reviews
0 helpful votes
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Great Trees
May 10, 2022

Great Product, would purchase again from this company

Date of experience: May 10, 2022
Colorado
5 reviews
0 helpful votes
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Happy with purchase
May 10, 2022
Updated review

Easy, its very easy to find what you want they have a wide variety of plants.

Date of experience: May 10, 2022

Very easy to shop and love the variety of plants first...
October 7, 2021
Previous review

Very easy to shop and love the variety of plants first indoors or out.

Date of experience: October 7, 2021

Love my tree
August 6, 2021
Previous review

My prairie crabapple tree came in great shape, it was packed well no broken branches.

Date of experience: August 6, 2021

Easy and a good varity of trees to pick from and I...
July 16, 2021
Previous review

Easy and a good varity of trees to pick from and I appreciate that it lets you know if it will do good in ur zone

Date of experience: July 16, 2021
Ohio
1 review
0 helpful votes
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Online review
May 12, 2022

3 of the trees had bare spots. I did call and raised my concerns.

Date of experience: May 10, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

Please keep us posted over the next few weeks on how the plant is doing. If it continues to decline, we'll be happy to help!

Florida
1 review
0 helpful votes
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Good
May 10, 2022

Easy shopping and received my tree very quickly. But when received the tree was upside down with many leaves and branches broken off. Have had it for a few weeks and used the vitamin water that I purchased and seems to still be alive.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Beautiful wisteria
May 10, 2022

I always know I will get good quality plants when I order here.

Date of experience: May 10, 2022