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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,143 reviews

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Texas
1 review
0 helpful votes
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Great Golden Chain Tree
May 10, 2022

Arrived healthy and exactly the height that I was expecting with many more branches than the one I bought the year previously from another company that did not make it through the year.
A perfect purchase!

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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We were very pleased with shipping and receiving of the product

Date of experience: May 10, 2022
Oregon
1 review
0 helpful votes
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Spokane Washington customer
May 10, 2022
Updated review

I'm very pleased with the business that brighter Blooms operates with the service that they serve for their customers and their quality of product that they provide

Date of experience: May 10, 2022

I'm very pleased with the product and service your...
April 25, 2022
Previous review

I'm very pleased with the product and service your company provides to get your products out I thank you for your time and patience and understanding

Date of experience: April 25, 2022

The first three trees arrived damage they ended up dying I have two that have been replaced and one on the way the two that arrived the tops were broke but they're still surviving so far time will tell and we will get back to the star rating as of right now I'm putting it out of five and we'll continue on later thank you for your time service patience and understanding thank you John

Date of experience: March 26, 2022
New York
1 review
0 helpful votes
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Arrived in great condition
May 10, 2022

I was pleased with the product I received, it was as described

Date of experience: May 10, 2022
Pennsylvania
1 review
0 helpful votes
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One of the supports that held the cherry tree securely in the box broke away and the tree arrived damaged and not well. I have planted it hoping for the best but it is not lookin like it will live. The other problem with it is that it doesnt have enough roots with it, it almost came as a bare root plant which can only be shipped that way wile in dormancy. I feel within the week I will need to request a replacement because its looking like it will die. The other two are doing Ok.

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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Palm trees
May 10, 2022

Very healthy, vibrant trees. Look really nice! Would definately buy again.

Date of experience: May 10, 2022
Nevada
1 review
0 helpful votes
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Package challenged
May 12, 2022
Updated review

Second time I purchased products.
Same complaint as before. You don't take the time to wrap plants. Dirt everywhere and the roots were dry on my wisteria.

Date of experience: May 10, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!


Easy site to work with So many options but wish more...
April 18, 2022
Previous review

Easy site to work with
So many options but wish more wasn't sold out

Date of experience: April 18, 2022
Wisconsin
3 reviews
0 helpful votes
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Sad tree
May 9, 2022

Great prices and easy to order, 2nd time I've ordered and my first tree was wonderful. This tree is not what I expected, just looks like a dead stick. All the leaves died and fell off and when my husband planted it he said the root ball was very small.

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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So far, so good!
May 9, 2022

The dogwoods that I ordered came in excellent shape. We planted them immediately, and have been watering them. They are doing very well so far. Shipping was fast and I couldn't be more pleased so far. Fingers crossed that my bad luck with dogwoods from other sources is now at an end.

The only caution I have is in regards to the Root Rocket Evergreen transplant root stimulant that I ordered. I was under the impression that this product was being recommended for the dogwoods. Upon receipt, the package says clearly that it's good for all varieties of evergreens, which dogwoods are not. I can still use this I am sure on some of our evergreen type plants, but would not have ordered them if I had understood more clearly what kind of plant the formulation was for.

Date of experience: May 9, 2022
North Carolina
1 review
0 helpful votes
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Small plants - Not happy
May 9, 2022

Plants were very expensive and much smaller than less expensive gardenias. I have planted them and hope they will be worth the price (double what I found after the fact here). Hopefully they will grow quickly and bloom well as advertised.

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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I wish i had just bought locally because the plants in the nursey in Asheville were larger and much cheaper. I feel a bit deceived by your advertising and i spent a lot of money and my friend laughed at me when we pulled up and saw what was delivered for that much money spent.

Date of experience: May 9, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

California
1 review
0 helpful votes
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Beautiful dwarf magnolia
May 9, 2022

Easy to order, tree came in great packaging, with easy to follow instruction

Date of experience: May 9, 2022
Georgia
1 review
0 helpful votes
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Outstanding!
May 9, 2022

My two plants arrived in SUPERB condition! I was very impressed with the packaging and healthy... above healthy appearance of the rather delicate foliage.

Date of experience: May 9, 2022
Virginia
1 review
0 helpful votes
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Great looking plants
May 9, 2022

Our trees arrived two to a box and in very good condition. We unboxed them and watered them and got them all in the ground about a week later using your rooting powder.
We have watered them daily when not raining and they are still looking very healthy. Looking forward to seeing some new growth

Date of experience: May 9, 2022
Texas
2 reviews
0 helpful votes
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Shipped in great packaging and stayed moist and protected until arrival at my house.

Date of experience: May 9, 2022
Oregon
1 review
0 helpful votes
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Excellent
May 9, 2022

Excellent service, ease of ordering, wonderful to do business with

Date of experience: May 9, 2022
Maryland
1 review
0 helpful votes
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Satisfaction number ONE!
May 9, 2022

Although we're not quite sure how the tree got damaged during shipping BrighterBlooms was more than willing to ship a replacement tree right away.
I highly recommend these people they stand by their product!

Date of experience: May 9, 2022
Colorado
1 review
0 helpful votes
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Replacement of trees
May 8, 2022

I had a sad loss of my newly ordered trees. The process to put in for the warranty and the response back was fantastic. I simply showed a few pictures of the sad trees and told what happened before they showed signs of dyeing and bam the team took care of setting up reshipment and delivery of the replacements.

Date of experience: May 8, 2022
Georgia
1 review
0 helpful votes
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Patio Peach
May 8, 2022

The tree arrived safely however it was difficult to remove the burlap. We have kept it watered since we've had little rain. The tree has looked wilted since planting. My husband used to own a nursery and he doesn't think the tree will make it. I shall let you know if things look better. Please add our name for purchase next spring since we liked the tree so much.

Date of experience: May 8, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent blooms
May 8, 2022

The fig and olive trees I ordered arrived well packaged and healthy. They are thriving! Will definitely order from Brighter Blooms again!

Date of experience: May 8, 2022