**I revised my one star review because after the disaster that happened in my original review, customer service reached out to me again and made things right--restored my group for me, and agreed to re-announce it next week after the hurricane clean up is over, and people will actually see that the group exists! Much better than the original response I got.
“Intractable customer service”
• Previous review
I created a meetup group and unfortunately, it was announced the same day as a mandatory evacuation was issued for the town I live in, in which the meetup group would meet. This was due to Hurricane Florence. Nobody in their right mind would be online signing up for my group or seeing that the group existed when they were busy evacuating their families and pets and boarding up their houses. I kindly asked customer service if they could re-announce my group next week. They said, "NO." And their solution was that I should completely close down my group and start it all over again! They offered me a paltry 15% discount if I were to re-sign up...do you know how long it took me to create my group in the first place?? I had to write the description, my profile/bio, upload photos, schedule events on the calendar, and set all of my privacy options, alert, etc. All I asked for was a simple re-announcement of the group. I paid for a 6-month subscription. Customer service was unreasonable and intractable. Because of this, they lost a customer. I will NEVER use their service again. Below is the answer I received from them. Courteous, yes, but ineffective.
From: Irina (Meetup Community Team) <email@example.com>
Sent: Thursday, September 13, 2018 6:32 AM
To: Nova Waite
Subject: [Meetup] Re: my new meetup was announced during a mandatory evacuation
##- Please type your reply above this line -##
Your request (170757) has been updated. To add additional comments, reply to this email.
Sep 13, 6:32 AM EDT
Irina from Meetup here. I'm so glad you reached out about this. I can't imagine what you're going through right now, but I hope you and your loved ones are safe.
I definitely know how important it is for your group to be announced at the right time, but I'm afraid that we're only able to announce a group once. For this reason, the best thing to do is to close the group and restart a new one when you're ready.
Here are the instructions to close your Meetup group.
Here are the instructions to start a new Meetup group. Make sure to copy and save all of the details you've worked on, so that you don't have to start from scratch.
Additionally, with your confirmation - I can expire your organizer subscription and issue you a full refund. Then, when you're ready to start your new Meetup group, you can restart your subscription as well. This way, your new subscription will reflect the dates that you're actually able to organize events.
I acknowledge that this is inconvenient, as you've already put in so much effort into creating your Meetup. For this reason, I'd be more than happy to attach a 15% discount to your account.
If there's anything else that I can do to support you during this time, please don't hesitate to let me know. I'm here for you.
Community Support Specialist
P.S. If you have a moment, would you mind rating my service? I'd really appreciate it! Thank you.