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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,142 reviews

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Florida
1 review
0 helpful votes
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Title
May 13, 2022

I'm just excited to have access to caffeine when it's too expensive to buy it in the near future

Date of experience: May 13, 2022
Utah
1 review
0 helpful votes
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Trees aren't looking too happy
May 12, 2022

The trees are nice looking trees but the leaves are droopy and sad. They've been in the ground about two weeks and they still aren't looking great, I've done everything the instructions said and given them fertilizer. Hopefully they perk up soon.

Date of experience: May 12, 2022
Colorado
1 review
0 helpful votes
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Tree purchase
May 12, 2022

My experience was good. The only disappointing thing was a couple days after I purchased the tree, there was a sale. The tree was quite a bit cheaper.

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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Love the person who help me. If my trees get to survive I will buy another ser and flower

Date of experience: May 12, 2022
Colorado
1 review
0 helpful votes
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Plant Quality
May 12, 2022

I always receive healthy plants from Brighter Blooms. I've ordered quite a few and have never been disappointed.

Date of experience: May 12, 2022
Michigan
1 review
0 helpful votes
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One of my trees was damaged in transit due to being poorly packed but they replaced it immediately.

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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Black cherry
May 12, 2022

The top of the 2 branches were bend and I had to take them away. Also the leaves have some red spots on them.

Date of experience: May 12, 2022
Georgia
1 review
0 helpful votes
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Sad wilted tree
May 12, 2022

I was home when this arrived and immediately unboxed it. The leaves were droopy and wilted. It still hasn't perked up after being planted in the ground, watered and mulched. I'm hoping it survives. I don't know if I would order a tree again.

Date of experience: May 12, 2022
Georgia
1 review
0 helpful votes
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So far so good.
May 12, 2022

Lil Gem Magnolia tree arrived in good condition. Leaves were shiny and healthy looking. Tree was about 42" tall.

Date of experience: May 12, 2022
South Carolina
1 review
0 helpful votes
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Great experience.
May 12, 2022
Updated review

I've been very impressed with BrighterBlooms! The first tree shipped sustain a lot of stress during its shipment. It was not bouncing back and taking hold like the other plants i ordered. They immediately sent a replacement which is doing much better! Already opening new leaves! Very happy!

Date of experience: May 12, 2022

Lots of great options!
April 25, 2022
Previous review

Lots of great options!

Date of experience: April 25, 2022
Missouri
1 review
0 helpful votes
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Hibiscus
May 12, 2022

Both trees came looking very healthy tons of blooms on them. Very happy

Date of experience: May 12, 2022
Pennsylvania
1 review
0 helpful votes
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Very Happy!
May 12, 2022

Our first delivery had a couple damaged plants, I reached out to the company and received an immediate response and they remedied the problem immediately. Super happy with the product and customer service. Will definitely order from BrighterBlooms again.

Date of experience: May 12, 2022
North Carolina
1 review
0 helpful votes
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Cloud 9 Dogwood
May 12, 2022

I looked at all the local nurseries for this particular dogwood and there was none to be found within a 50 mile radius so I took a chance and purchased it from Brighter Blooms. The tree was about 5 feet tall, very full and healthy and arrived 3 days after my order was placed. My tree is beautiful. I am totally impressed with the service I received and for the great quality if the tree. I can't say enough about Brighter Blooms.

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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Great!
May 12, 2022

Item was delivered timely and well packaged! I am very happy with my fall wisteria!

Date of experience: May 12, 2022
South Carolina
1 review
0 helpful votes
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Review
May 12, 2022

My free raspberry plant is dead. Otherwise, everything else seems to be fine.

Date of experience: May 12, 2022
South Carolina
2 reviews
0 helpful votes
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Healthy Plants!
May 12, 2022

I was so pleased with the packing, shipping time and quality of my trees!

Date of experience: May 12, 2022
Maine
1 review
0 helpful votes
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Very well packaged and fresh plants
May 12, 2022
Updated review

Very pleased so far. Trees are doing well and were east to plant.

Date of experience: May 12, 2022

Seemed easy..
May 5, 2022
Previous review

Seemed easy. Hoping for good results with trees

Date of experience: May 5, 2022
North Carolina
1 review
0 helpful votes
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Avocados forever
May 12, 2022

Order and delivery were quick and easy. Tree has been transplanted to a pot and is doing well. So excited to add an avocado tree to our yard.

Date of experience: May 12, 2022
West Virginia
2 reviews
0 helpful votes
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Not as pictured; very few roots.
May 12, 2022
Updated review

I ordered a flowering cherry tree. The photo of the tree does not appear to be a grafted tree. The tree I received was grafted. The tree had practically no roots; I am not sure it will survive.

Date of experience: May 11, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!


Fast and easy
April 20, 2022
Previous review

Fast and easy

Date of experience: April 20, 2022
Michigan
1 review
0 helpful votes
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Happy
May 11, 2022

I received almost cranberry bush in excellent condition. It even had some small flowers on it. I can't wait for it to start producing cranberries.

Date of experience: May 11, 2022