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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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I'm just excited to have access to caffeine when it's too expensive to buy it in the near future
The trees are nice looking trees but the leaves are droopy and sad. They've been in the ground about two weeks and they still aren't looking great, I've done everything the instructions said and given them fertilizer. Hopefully they perk up soon.
My experience was good. The only disappointing thing was a couple days after I purchased the tree, there was a sale. The tree was quite a bit cheaper.
I always receive healthy plants from Brighter Blooms. I've ordered quite a few and have never been disappointed.
One of my trees was damaged in transit due to being poorly packed but they replaced it immediately.
The top of the 2 branches were bend and I had to take them away. Also the leaves have some red spots on them.
I was home when this arrived and immediately unboxed it. The leaves were droopy and wilted. It still hasn't perked up after being planted in the ground, watered and mulched. I'm hoping it survives. I don't know if I would order a tree again.
Lil Gem Magnolia tree arrived in good condition. Leaves were shiny and healthy looking. Tree was about 42" tall.
I've been very impressed with BrighterBlooms! The first tree shipped sustain a lot of stress during its shipment. It was not bouncing back and taking hold like the other plants i ordered. They immediately sent a replacement which is doing much better! Already opening new leaves! Very happy!
Our first delivery had a couple damaged plants, I reached out to the company and received an immediate response and they remedied the problem immediately. Super happy with the product and customer service. Will definitely order from BrighterBlooms again.
I looked at all the local nurseries for this particular dogwood and there was none to be found within a 50 mile radius so I took a chance and purchased it from Brighter Blooms. The tree was about 5 feet tall, very full and healthy and arrived 3 days after my order was placed. My tree is beautiful. I am totally impressed with the service I received and for the great quality if the tree. I can't say enough about Brighter Blooms.
I was so pleased with the packing, shipping time and quality of my trees!
Very pleased so far. Trees are doing well and were east to plant.
Order and delivery were quick and easy. Tree has been transplanted to a pot and is doing well. So excited to add an avocado tree to our yard.
I ordered a flowering cherry tree. The photo of the tree does not appear to be a grafted tree. The tree I received was grafted. The tree had practically no roots; I am not sure it will survive.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!