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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,141 reviews

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New York
1 review
0 helpful votes
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Tree internet purchase
May 14, 2022

Sometimes the shipping company can be abusive Don't let internet ordering sway your decision. This company stands by their guarantee. Very happy with the outcome

Date of experience: May 14, 2022
New York
1 review
0 helpful votes
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Great
May 14, 2022

We are very pleased with the plants that arrived. Great condition and wrapped perfectly!

Date of experience: May 14, 2022
California
1 review
0 helpful votes
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I liked that I could take my time looking and had someone available to answer any questions plants were delivered the day promised and are doing well.

Date of experience: May 14, 2022
Rhode Island
1 review
0 helpful votes
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Plants
May 13, 2022

I ordered a bunch of plants and when received I was extremely satisfied with what I received. Plants in great condition. Planted them all and they are doing great! Can't wait until they grow larger and start producing fruit! I did have a small hiccup where I didn't receive one of my fruit trees and when I called it was immediately handled and they sent it out immediately! No complaints and I would highly recommend you order your blooms from brighter blooms!

Date of experience: May 13, 2022
District of Columbia
1 review
0 helpful votes
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Red Dogwood tree
May 13, 2022

Easy shopping experience. 6-7 ft tree arrived on time. Trunk was skinny about diameter of your finger. I had to stake it and will have to stay staked for years before it's thick enough to hold up on its own. No flowers on tree just a few branches with leaves that are showing some dark spots. Hoping it will do ok.

Date of experience: May 13, 2022
Florida
1 review
0 helpful votes
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Beautiful trees
May 13, 2022

One tree was a little wilted upon arrival.
Hope it will look better.

Date of experience: May 13, 2022
Mississippi
1 review
0 helpful votes
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Everything turned out great wonderful, wonderful, wonderful, wonderful, wonderful.

Date of experience: May 13, 2022
Albania
2 reviews
0 helpful votes
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Survival
June 12, 2022

Waiting to see if the worsening state of the tree is actually transplant shock. It is not looking good at all, no new growth as yet.

Date of experience: May 13, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and yes, we will honor this if it does not perk up for you in the allotted time! Just keep us updated and we will be here to help!

New York
1 review
0 helpful votes
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The ONLY alert I had for the company at the time I ordered was to please, pay attention to the address. Lane vs Ave. The box was directed to Ave, not La. Landscaper's time was scheduled, a mountain of planting soil and wood chips were waiting in the driveway, pointlessly.
A replacement order was awaited anxiously. It finally arrived. The invoice listed the correct plant. The 10X 1 gallon pots contained the wrong plant.
Upon requesting a refund, the customer service representative offered 20% off. I accepted because I could not find this particular plant elsewhere. This represented 2 additional plants. I was rather shocked to find that a 1 gallon plant (boxwood), at just under $30.00, contained ONE branch of about 10 in of plant. ONE BRANCH!

Date of experience: May 13, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear about your experience! It looks like we’ve since been able to resolve this, but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Maryland
1 review
0 helpful votes
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Dogwood tree
May 13, 2022

Everything was packaged very well and received quickly.

Date of experience: May 13, 2022
Indiana
1 review
0 helpful votes
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Tree main trunk cut
May 16, 2022

I was surprised to find the tree trunk cut in order to fit the box. I was planning to grow a longer trunked tree naturally. I understand there are now things i can do but i wasn't planning for that.

Date of experience: May 13, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
2 reviews
0 helpful votes
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All transactions went smoothly, all products as advertised.

Date of experience: May 13, 2022
Oklahoma
1 review
0 helpful votes
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Arrived nice and still living
May 13, 2022

Arrived nice and still living... looked very healthy

Date of experience: May 13, 2022
California
1 review
0 helpful votes
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Flower sent to early for seasonal planting and they backed it all up Thank you

Date of experience: May 13, 2022
South Carolina
1 review
0 helpful votes
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Love my plants
May 13, 2022

I received my order on time and I'm very happy with my plants, thank you.

Date of experience: May 13, 2022
Pennsylvania
1 review
0 helpful votes
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Burn
May 16, 2022

Okay tree was in decent condition. But the hydrangea tree was listed as full sun. It's in full sun now getting sunburned because it's not really full sun but partial sun no sun in afternoon. Very misleading now it may not survive.

Date of experience: May 13, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

Ohio
1 review
0 helpful votes
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Damage in shipment
May 13, 2022

The plants seemed fine but were damaged in shipment. Some of the berry bushes had broken branches and were half as tall as they should be. I planted them anyway because they were still alive, but I was disappointed by this.

Date of experience: May 13, 2022
Alabama
1 review
0 helpful votes
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Nice quality
May 13, 2022

Nice quality products. I took a chance and was very pleased with the plants. I'm looking forward to future purchases.

Date of experience: May 13, 2022
Texas
1 review
0 helpful votes
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The 2 trees were received packed well. They've been planted and appear to be doing well so far. The raspberry plant has yet to show signs of growth.

Date of experience: May 13, 2022
New Jersey
1 review
0 helpful votes
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My order
May 13, 2022

2 stars for the olive tree and the scrub. Zero stars for the bamboo, looks like its almost dead, i hope that it comes back, i paid a lot of money for it…

Date of experience: May 13, 2022