business logo of BrighterBlooms.com

BrighterBlooms.comReviews 4,149

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BrighterBlooms.com?
grey star
grey star
grey star
grey star
grey star

BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
This company does not typically respond to reviews

Instant Feedback

22,139 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Jill M.
Unfollow Jill M.
Send Message
Share Review
Report Review

Terrible, don't waste your money! I can't believe these people are in business

Date of experience: May 15, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Virginia
1 review
0 helpful votes
Follow M.C. P.
Unfollow M.C. P.
Send Message
Share Review
Report Review

Easy ordering. Packaged well. Quick delivery. Plant is doing well.

Date of experience: May 15, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Send Message
Share Review
Report Review

Lilac Bush
May 15, 2022

My new plant was delivered in wonderful packaging. I call her Lucy the lilac. She is thriving in her new home. Thank You.

Date of experience: May 15, 2022
Idaho
1 review
0 helpful votes
Follow Donna J.
Unfollow Donna J.
Send Message
Share Review
Report Review

Very satisfied!
May 15, 2022

It wad great! Delivery was in a timely manner and the tree was healthy and beautiful! I will continue your website for any more purchases. Thank you for standing behind your quality products. I will tell friends and family so that they will consider purchasing from you. I am so pleased with my first purchase! Thank you so much!
D. R. Nampa Idaho

Date of experience: May 15, 2022
Delaware
1 review
0 helpful votes
Follow Guy D.
Unfollow Guy D.
Send Message
Share Review
Report Review

Prompt delivery, quality plants looking forward to the planting

Date of experience: May 15, 2022
Texas
2 reviews
0 helpful votes
Follow Kirk L.
Unfollow Kirk L.
Send Message
Share Review
Report Review

Meh…
May 15, 2022

Very well done & user friendly website. I always appreciate that!

Date of experience: May 15, 2022
Wisconsin
1 review
0 helpful votes
Follow Dana B.
Unfollow Dana B.
Send Message
Share Review
Report Review

Excellent
May 15, 2022

I opened the box and the lovely plant was in excellent condition. Thank you

Date of experience: May 15, 2022
Colorado
1 review
0 helpful votes
Follow Gayle T.
Unfollow Gayle T.
Send Message
Share Review
Report Review

Blooming already
May 15, 2022

I order the orange marmalade crossandra and it is already flowering, the avocado tree however is just hanging on by a thread. Droopy but hasn't lost leaves yet and nothing is happening with new growth. Finger crossed it makes it but I would not hesitate to order again. Very good company. Thanks

Date of experience: May 15, 2022
North Carolina
1 review
0 helpful votes
Follow Christi F.
Unfollow Christi F.
Send Message
Share Review
Report Review

Excellent
May 15, 2022

Easy ordering process. She got it fast and she loved!

Date of experience: May 15, 2022
New York
1 review
0 helpful votes
Follow Ian D.
Unfollow Ian D.
Send Message
Share Review
Report Review

Only a 50% hit rate
May 16, 2022

Some are doing fine. The Hazelnut and Walnut have worked.
The raspberry had a broken stem but seems to be growing.
The Apple, pear and cherry tree were limp and lifeless. I planted them but they've died and I've uprooted them.
So overall not satisfactory.

Date of experience: May 15, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance!

New York
1 review
0 helpful votes
Follow Marianne B.
Unfollow Marianne B.
Send Message
Share Review
Report Review

Plants
May 14, 2022

Came well packaged and overall in good shape. Will be ordering more items.

Date of experience: May 14, 2022
Illinois
1 review
0 helpful votes
Follow Makenna K.
Unfollow Makenna K.
Send Message
Share Review
Report Review

Good experience
May 14, 2022

Easy to find what I wanted, checkout was easy and user friendly. Great site.

Date of experience: May 14, 2022
District of Columbia
1 review
0 helpful votes
Follow Mona Z.
Unfollow Mona Z.
Send Message
Share Review
Report Review

I ordered 2 quart citronella but they were only able to send one. Email didn't work but phone customer service rep was very helpful and the smaller plant arrived

Date of experience: May 14, 2022
Missouri
1 review
0 helpful votes
Follow Becky W.
Unfollow Becky W.
Send Message
Share Review
Report Review

It's a beautiful weeping cherry. I also got a blackberry bush. I emailed customer service to tell them that the free plant was something different than advertised. I only wanted to let them know for inventory purposes, but they immediately shipped merge correct plant.

Date of experience: May 14, 2022
New Jersey
1 review
0 helpful votes
Follow Melissa M.
Unfollow Melissa M.
Send Message
Share Review
Report Review

Cherry tree
May 14, 2022

Order came very quickly, the tree was very healthy and packaged thoughtfully.

Date of experience: May 14, 2022
Tennessee
1 review
0 helpful votes
Follow Margaret X.
Unfollow Margaret X.
Send Message
Share Review
Report Review

The experience was ok. They were delivered on time. When I received them they had some yellow leaves but thought after they were planted they would be ok!

Date of experience: May 14, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and if you do not see any improvement by then, please let us know and we can take action!

Texas
1 review
0 helpful votes
Follow armando J.
Unfollow armando J.
Send Message
Share Review
Report Review

My royal poinciana tree
May 14, 2022

Received 4' to 5' ft tree in very good condition, planted same day and seeing it grow within 2 weeks

Date of experience: May 14, 2022
Pennsylvania
1 review
0 helpful votes
Follow Lori U.
Unfollow Lori U.
Send Message
Share Review
Report Review

Great and green
May 14, 2022

Thank you for the swift delivery. Love all the Green.

Date of experience: May 14, 2022
California
2 reviews
0 helpful votes
Follow Glenn J.
Unfollow Glenn J.
Send Message
Share Review
Report Review

Flowering trees
May 14, 2022

I was not disappointed. The red rose of sharon tree and gardenia tree are beautiful.

Date of experience: May 14, 2022
Virginia
1 review
0 helpful votes
Follow Carrol O.
Unfollow Carrol O.
Send Message
Share Review
Report Review

Great service
May 14, 2022

My experience was great. Will tell my friends about your company. Thanks fir the fast service.

Date of experience: May 14, 2022