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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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Love my trees. They surpassed my expectations. I recommended brighter blooms to my son and son-in-law.
The laurels were knocked around a lot during shipping. A lot of soil had shifted from the pot into the bag. Leaves on around half the plants had shot holes.
Shipping is fast and they respond to problems. Still waiting on 3 of my trees to look like they want to live, but they've been helpful in what to look for. Most everything else is doing well.
The options and prices are fantastic. The descriptions of the plants and trees are so helpful, as is the zone info. My avocado trees arrived in beautiful shape, and we're all so excited to enjoy freshly picked avocados for years and years to come!
They cut the leader branch off the first tree I received, which is bad for a young tree or any tree for that matter. I requested a new tree to be sent, but with the leader stem not to be cut off. I even had the customer service person add a note on the order "do not cut the main trunk leader branch off, or customer does not want it." Guess what they did when they sent the second tree... Same thing. I hope the tree survives.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
The leaves were all wilted and limp upon delivery. I'm still hoping it was just in shock... but I think it has died.
Very good experience and delivered promptly. Hydrangea plants were a great alternative to sending flowers to a friend who recently lost her brother. I sent blue and pink!
Excellent customer service, packaging was excellent for shipping this type of product & arrived in great order & on time
Easy to navigate website. A great variety of fruit trees. I bought a lemon and a lime tree. They arrived quickly and are healthy.
Was as described, arrived quickly, and plants are thriving
They did right by me.
I appreciate their service, the plant is good
I was skeptical ordering plants online. When they arrived in cardboard boxes I was even more worried. Once I opened the boxes the plants were packaged well, looked extremely healthy and I was provided with unpacking and care instructions. It's been about a week since they've been planted and they seem to be thriving. I even got a free heritage raspberry bush with my order! The prices were extremely reasonable. Long story short, I will definitely order plants here again.
It was a little smaller than what I expected but totally fine it was package with care and delivered on time like it would said overall happy with it
It was a great difference. I got it within in 2-3 days. The plant was in really good condition. Hope to see it grow bigger soon
All plants were damaged to some level upon arrival. There were too many stuffed into the same box.
I was not sure what the plant that I ordered look like. I am very happy with my plant. It was packed extremely carefully. I had not imagined that it would is be so big and full. It is beautiful! I will not hesitate to order again.
I ordered a tea plant and I got exactly what I ordered and it came on time. They even emailed me asking if it arrived ok. It arrived watered and well taken care of and it has survived thus far!
I could easily have gotten the same plant at half the price and twice its size at Home Depot.
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I was hoping the trees would be a little larger. The lemon tree was a good height but very narrow.
It is all planted in a pot and I will be hoping for some growth and/or some flowers in the future.
The tree came wrapped and secure in a box. The tree looks healthy and is doing well in my yard so far!
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We are so very sorry to hear this and are reaching out privately to offer further assistance.