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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,139 reviews

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North Carolina
1 review
0 helpful votes
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Excellent
May 16, 2022

Love my trees. They surpassed my expectations. I recommended brighter blooms to my son and son-in-law.

Date of experience: May 16, 2022
Washington
1 review
0 helpful votes
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Laurels
May 16, 2022

The laurels were knocked around a lot during shipping. A lot of soil had shifted from the pot into the bag. Leaves on around half the plants had shot holes.

Date of experience: May 16, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
2 reviews
0 helpful votes
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Shipping is fast and they respond to problems. Still waiting on 3 of my trees to look like they want to live, but they've been helpful in what to look for. Most everything else is doing well.

Date of experience: May 16, 2022
Utah
1 review
0 helpful votes
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Awesome! Will be back for more!
May 16, 2022

The options and prices are fantastic. The descriptions of the plants and trees are so helpful, as is the zone info. My avocado trees arrived in beautiful shape, and we're all so excited to enjoy freshly picked avocados for years and years to come!

Date of experience: May 16, 2022
Georgia
1 review
0 helpful votes
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Autumn Gold Ginkgo Tree
May 16, 2022

They cut the leader branch off the first tree I received, which is bad for a young tree or any tree for that matter. I requested a new tree to be sent, but with the leader stem not to be cut off. I even had the customer service person add a note on the order "do not cut the main trunk leader branch off, or customer does not want it." Guess what they did when they sent the second tree... Same thing. I hope the tree survives.

Date of experience: May 16, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Pennsylvania
1 review
0 helpful votes
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Tree
May 16, 2022

The leaves were all wilted and limp upon delivery. I'm still hoping it was just in shock... but I think it has died.

Date of experience: May 16, 2022
Georgia
1 review
0 helpful votes
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Condolence Gift
May 16, 2022

Very good experience and delivered promptly. Hydrangea plants were a great alternative to sending flowers to a friend who recently lost her brother. I sent blue and pink!

Date of experience: May 16, 2022
Tennessee
1 review
0 helpful votes
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Excellent company
May 16, 2022

Excellent customer service, packaging was excellent for shipping this type of product & arrived in great order & on time

Date of experience: May 16, 2022
Connecticut
1 review
0 helpful votes
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Growing Great!
May 16, 2022

Easy to navigate website. A great variety of fruit trees. I bought a lemon and a lime tree. They arrived quickly and are healthy.

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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Great product
May 16, 2022

Was as described, arrived quickly, and plants are thriving

Date of experience: May 16, 2022
DO
1 review
0 helpful votes
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Excellent service
May 16, 2022

They did right by me.

I appreciate their service, the plant is good

Date of experience: May 16, 2022
Missouri
1 review
0 helpful votes
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Pleasantly surprised
May 16, 2022

I was skeptical ordering plants online. When they arrived in cardboard boxes I was even more worried. Once I opened the boxes the plants were packaged well, looked extremely healthy and I was provided with unpacking and care instructions. It's been about a week since they've been planted and they seem to be thriving. I even got a free heritage raspberry bush with my order! The prices were extremely reasonable. Long story short, I will definitely order plants here again.

Date of experience: May 16, 2022
Kentucky
1 review
0 helpful votes
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Delivered with care
May 15, 2022

It was a little smaller than what I expected but totally fine it was package with care and delivered on time like it would said overall happy with it

Date of experience: May 15, 2022
Maryland
1 review
0 helpful votes
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Perfect condition
May 15, 2022

It was a great difference. I got it within in 2-3 days. The plant was in really good condition. Hope to see it grow bigger soon

Date of experience: May 15, 2022
California
1 review
0 helpful votes
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Damaged plants
May 15, 2022

All plants were damaged to some level upon arrival. There were too many stuffed into the same box.

Date of experience: May 15, 2022
Texas
1 review
0 helpful votes
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Beautiful Norfolk Pine
May 15, 2022

I was not sure what the plant that I ordered look like. I am very happy with my plant. It was packed extremely carefully. I had not imagined that it would is be so big and full. It is beautiful! I will not hesitate to order again.

Date of experience: May 15, 2022
Washington
1 review
0 helpful votes
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Excellent service!
May 15, 2022

I ordered a tea plant and I got exactly what I ordered and it came on time. They even emailed me asking if it arrived ok. It arrived watered and well taken care of and it has survived thus far!

Date of experience: May 15, 2022
New Jersey
1 review
0 helpful votes
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Overpriced for its small size.
May 16, 2022

I could easily have gotten the same plant at half the price and twice its size at Home Depot.

Date of experience: May 15, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

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Massachusetts
2 reviews
0 helpful votes
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I was hoping the trees would be a little larger. The lemon tree was a good height but very narrow.
It is all planted in a pot and I will be hoping for some growth and/or some flowers in the future.

Date of experience: May 15, 2022
New Hampshire
1 review
0 helpful votes
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Great Shipping
May 15, 2022

The tree came wrapped and secure in a box. The tree looks healthy and is doing well in my yard so far!

Date of experience: May 15, 2022