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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,139 reviews

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Alabama
2 reviews
0 helpful votes
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OK
May 17, 2022

Received the order quickly but one of the plants is in pretty bad shape.

Date of experience: May 17, 2022
New York
2 reviews
0 helpful votes
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Plants arrived wilted and dead
May 18, 2022

My shipment of two rose bushes and one sage bush/plant arrived wilted and after 5 days shows no signs of blooming. After I transplanted them into my soil. Both rose bushes were transplanted into outside pots (approx 24 in. Diameter) and the rose blossoms have died along with half of the leaves.
I believe that I purchased the one-year guarentee with my $140 purchase. How do I obtain replacements for my dead plants that cost me roughly $140.00?.

Date of experience: May 17, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry that your roses didn’t make it! We have reached out privately to help!

Ohio
1 review
0 helpful votes
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Overpriced Chery Tree
May 19, 2022

Although communication was fairly easy the tree arrived with very wilted Leaves. When I contacted customer service they said that it was normal and that it may loose its leaves completely. Considering I bought a cherry tree at a big box store for 1/8th of the price which is thriving I would not consider purchasing from Brighter Blooms again.

Date of experience: May 17, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Dying plant
May 19, 2022

I purchased a ficus tree and branches are dying or dropping very much. So many leaves keep falling off everyday. I'm a good gardener and usually don't have problems with plants I can't revive. This one may be a problem.

Date of experience: May 17, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

North Carolina
1 review
0 helpful votes
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Great offer, fantastic plants!
May 17, 2022

I cashed in on the offer of buy 2 get one free, and my coffee plants came in looking really healthy! The wasabi plant I ordered was a little pricey and I was worried about its condition when it arrived ( it was VERY small and tired looking) but I planted it and it's doing great as well! I have zero complaints, and I would definitely recommend BrighterBlooms.

Date of experience: May 17, 2022
Washington
1 review
0 helpful votes
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Seemed fast and easy, very Happy with my purchase.

Date of experience: May 17, 2022
Ohio
1 review
0 helpful votes
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Tulip poplar
May 17, 2022

1 of 2 tulip poplar were in good health. Too soon to tell if #2 will survive.

Date of experience: May 17, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with one of your trees! We are reaching out to get some photos so we can assist you further!

Virginia
2 reviews
0 helpful votes
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Birthday gift
May 17, 2022

I sent two butterfly bushes to my father. They arrived quickly, looked great.

Date of experience: May 17, 2022
Oklahoma
1 review
0 helpful votes
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Good
May 16, 2022

I've used this company before and like last time- I'm sure the plants were in decent shape when they left the facility. However, shipping was delayed and never seem to make it to the door in very good shape. (Very much in shock, bone dry and several branches always broken.) This time, the free raspberry plant was in especially bad shape; snapped about half an inch tall- but it was free, and I felt bad for complaining, so kept quiet.
The apple tree overcame the shock and seems to be well, though it's pretty crooked. The cherry tree arrived with yellow, discolored, spotted leaves and has went downhill since.
I doubt I'll use this company again, which is a shame, because I'm sure a lot of the issue is the shipping itself. For what I paid though, I just can't constitute the cost/benefit of using them again- not when I can buy a gala apple tree at Walmart for $15 at 6' tall...

Date of experience: May 16, 2022
North Carolina
2 reviews
0 helpful votes
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Received my 2 dogwood trees and free raspberry bush gift. The white dogwood was wilted upon arrival and other products were healthy. Followed the instructions for care and planting. White dogwood continued to wilt and some branches died. I contacted product specialist for replacement of sick plant and she suggested to give 2-3 more weeks to see if it would recover. Continue to watch it to die and will contact store in another week fir replacement.

Date of experience: May 16, 2022
Washington
1 review
0 helpful votes
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Happy, happy, happy
May 16, 2022

Our Tonto Crepe Myrtle tree arrived in an undamaged box and on time. We are anxiously awaiting for it to mature and look beautiful.

Date of experience: May 16, 2022
North Carolina
1 review
0 helpful votes
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Excellent
May 16, 2022

Great product (trees) that were good-looking and healthy, plus they arrived really quickly! (Quicker than anticipated). Overall, I was super happy with my order, would highly recommend them, and will buy from them again!

Date of experience: May 16, 2022
Virginia
1 review
0 helpful votes
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Excellent Service and Products
May 16, 2022

I was very pleased with my buying experience. From the website, products received, delivery, and service.

Date of experience: May 16, 2022
New Jersey
1 review
0 helpful votes
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Plants looked sickly and nothing like the photo. I wanted to return them but learned that there was a 25% restocking fee and I had to pay shopment. That would have eaten up
Most of my return, so I have the plants away.

Date of experience: May 16, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived and glad we've since been able to make it right!

Massachusetts
1 review
0 helpful votes
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2 red maples
May 16, 2022

My 2 red maples were delivered on time and in healthy condition.

Date of experience: May 16, 2022
New York
1 review
0 helpful votes
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Good trees!
May 16, 2022

Quick and easy, plenty of varieties of trees. I purchased a crabapple and Okame cherry. Shipment was quick and trees were in good conditions when arrival. I planted two trees as soon as I received them. I removed the burlap bag off the okame cherry so that its roots could contact better with soil. It's nearly a month since the trees were planted. I watered twice a week as guided. Both trees now are happy with their new location and grows new leaves.

Date of experience: May 16, 2022
Georgia
1 review
0 helpful votes
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Weeping cherry tree
May 16, 2022

I had the tree delivered to my church in memory of my son.

Date of experience: May 16, 2022
Wisconsin
2 reviews
0 helpful votes
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NOT HAPPY
May 17, 2022

I paid alot of money for this tree! I wrote an email last week--NEVER heard anything and the tree is all wilted. I have been taking extra care of the tree and it didn't look good coming out of the box the day I got it.

Date of experience: May 16, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Maine
1 review
0 helpful votes
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Granny Smith and Gala trees
May 16, 2022

Trees arrived on schedule. Granny was wilty and hasn't recovered, all the leaves have now turned brown, but I'm hoping it's only transplant shock. Gala was perky and, except for a bit of frost damage, is still doing well.

Date of experience: May 16, 2022
New York
1 review
0 helpful votes
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Plant order
May 16, 2022

The plant I received was in great condition, packaged perfectly, and delivered on time.
This was my first time buying a live plant online and the experience was awesome.
The plant is now in full bloom and looks wonderful.
Thank you

Date of experience: May 16, 2022