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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,136 reviews

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Georgia
1 review
0 helpful votes
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Great!
May 19, 2022

Super happy. Love the Ruby red dogwood and it's doing beautifully! Thank you.

Date of experience: May 19, 2022
New Jersey
1 review
0 helpful votes
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E for Effort
May 19, 2022

It took 3 shipments to finalize the order and even the third shipment had twisted and broken stem. So, that's the end of the story.

Date of experience: May 19, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Carefully packaged and received in perfect condition. The forsythia we purchased was planted within a week of receiving it and is growing beautifully. We will definitely purchase from this top-quality business again.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Quick Delivery
May 18, 2022

I can't believe how fast my tree came! Within just a couple days it arrived on my doorstep; ahead of the estimated arrival date. Also the tree came in with an easy to plant soil root ball.

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
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Boxwoods in my garden!
May 18, 2022

The shrubs arrived well packaged and easy to plant.

Date of experience: May 18, 2022
New York
1 review
0 helpful votes
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So far so good
May 18, 2022

Everything was smooth. Just hope to see the flower in a few years.

Date of experience: May 18, 2022
Pennsylvania
1 review
0 helpful votes
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Don
May 18, 2022

Was very easy ordered online 2 palm trees received them in a few days - they are doing well - thank you

Date of experience: May 18, 2022
New Mexico
1 review
0 helpful votes
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The package arrived in good shape with no broken branches or dead leaves.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Tree arrived wilted
May 19, 2022

Weeping cherry tree arrived wilted and has not recovered even with deep watering per recommendations. Will be seeking replacement

Date of experience: May 18, 2022
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further asistance.

Tennessee
1 review
0 helpful votes
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Great Meyer Lemon
May 18, 2022

Ordering was easy and for the size tree I wanted I wanted to make sure it would be able to withstand the shipping and all to get to me.

Date of experience: May 18, 2022
Indiana
1 review
0 helpful votes
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Bad business
May 18, 2022

Tree was not a tree, it was a limb from a tree stuck in a bag of dirt. It had no roots at all
It died the day I planted it. Complete rip off. Won't do any business here again.

Date of experience: May 18, 2022
Missouri
1 review
0 helpful votes
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Excellent!
May 18, 2022

Purchased a beautiful double bloom gardenia tree for my mother for Mother's Day.

Date of experience: May 18, 2022
Maine
1 review
0 helpful votes
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I love brighter blooms
May 18, 2022

They never fail to amaze me. I love brighter blooms year after year. And every-time the plants are so healthy and are exactly as described. I would recommend brighter blooms to everyone!

Date of experience: May 18, 2022
Vermont
1 review
0 helpful votes
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BrighterBlooms order experience
May 18, 2022

Order arrived on time. Packaging wasn't great - broken branches and no root balls as dirt was all over the package. We planted right away and... all are thriving!

Date of experience: May 18, 2022
Pennsylvania
1 review
0 helpful votes
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2 in 1 Peach Tree
May 18, 2022

The tree came well package and protected with very good planting instructions! I had to call because the leaves continued to look wilted and customer support was terrific and just let me know to give it a couple of weeks. A month in and our little tree is thriving!

Date of experience: May 18, 2022
Pennsylvania
2 reviews
0 helpful votes
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Root ball
May 18, 2022

Did not like the root ball, fell apart even with burlap around it?

Date of experience: May 18, 2022
South Carolina
1 review
0 helpful votes
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Fig and palm
May 18, 2022

Great trees, super fast delivery! Thank you! Highly recommend. It was a great experience overall.

Date of experience: May 18, 2022
Washington
1 review
0 helpful votes
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Great customer support
May 18, 2022

I purchased navel orange tree last year and I was doing fine. However BB called me and informed that the plant I received maybe from a batch that is infected with citrus canker. They sent me a replacement plant. I am very happy with BB for being so proactive and responsible. They warned my trust with quality and service.

Date of experience: May 17, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry this happened and glad we could make it right!

Colorado
1 review
0 helpful votes
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The plants are excellent quality and very healthy and beautiful.

Date of experience: May 17, 2022
Tennessee
2 reviews
0 helpful votes
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Very satisfied client
May 17, 2022

Price was extremely high. Tree arrived in perfect condition. Compliments for the quality of my two Clementines.

Date of experience: May 17, 2022