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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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It took 3 shipments to finalize the order and even the third shipment had twisted and broken stem. So, that's the end of the story.
Carefully packaged and received in perfect condition. The forsythia we purchased was planted within a week of receiving it and is growing beautifully. We will definitely purchase from this top-quality business again.
I can't believe how fast my tree came! Within just a couple days it arrived on my doorstep; ahead of the estimated arrival date. Also the tree came in with an easy to plant soil root ball.
The shrubs arrived well packaged and easy to plant.
Everything was smooth. Just hope to see the flower in a few years.
The package arrived in good shape with no broken branches or dead leaves.
Weeping cherry tree arrived wilted and has not recovered even with deep watering per recommendations. Will be seeking replacement
We are so very sorry to hear this and are reaching out privately to offer further asistance.
Ordering was easy and for the size tree I wanted I wanted to make sure it would be able to withstand the shipping and all to get to me.
Tree was not a tree, it was a limb from a tree stuck in a bag of dirt. It had no roots at all
It died the day I planted it. Complete rip off. Won't do any business here again.
Purchased a beautiful double bloom gardenia tree for my mother for Mother's Day.
They never fail to amaze me. I love brighter blooms year after year. And every-time the plants are so healthy and are exactly as described. I would recommend brighter blooms to everyone!
Order arrived on time. Packaging wasn't great - broken branches and no root balls as dirt was all over the package. We planted right away and... all are thriving!
The tree came well package and protected with very good planting instructions! I had to call because the leaves continued to look wilted and customer support was terrific and just let me know to give it a couple of weeks. A month in and our little tree is thriving!
Great trees, super fast delivery! Thank you! Highly recommend. It was a great experience overall.
I purchased navel orange tree last year and I was doing fine. However BB called me and informed that the plant I received maybe from a batch that is infected with citrus canker. They sent me a replacement plant. I am very happy with BB for being so proactive and responsible. They warned my trust with quality and service.
We're so sorry this happened and glad we could make it right!
The plants are excellent quality and very healthy and beautiful.
Price was extremely high. Tree arrived in perfect condition. Compliments for the quality of my two Clementines.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We are so very sorry to hear this and are reaching out privately to offer further assistance.