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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,136 reviews

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Michigan
1 review
0 helpful votes
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Quick received & planted
May 20, 2022

Well boxed, prompt delivery. Planted quickly by family.

Date of experience: May 20, 2022
Pennsylvania
1 review
0 helpful votes
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Overall great
May 20, 2022

It was easy to order, it came timely, and healthy.

Date of experience: May 20, 2022
Kansas
5 reviews
0 helpful votes
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Excellent
May 19, 2022

Excellent products, great service affordable prices do recommend will use again

Date of experience: May 19, 2022
California
2 reviews
0 helpful votes
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Olive tree
May 19, 2022

It was great order for mothers day for my wife it came right on time

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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Easy
May 19, 2022

Easy to order easy deliver what more can you ask for?

Date of experience: May 19, 2022
Costa Rica
1 review
0 helpful votes
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Overpaid
May 21, 2022

I ordered two bougainvillea and for the price I paid I was terribly disappointed. They were delivered to my mailbox and not to my house which is a quarter of a mile away. The box was extremely heavy, not laid flat, so the plants were crushed inside. I'm hoping they live but for that much, I would have expected an easier packaging, shipping experience.it came with a free dogwood and that was snapped in shipment too. And the box with the staples is hard to open.

Date of experience: May 19, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Indiana
2 reviews
0 helpful votes
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My order
May 19, 2022

Ok, we will see when the order arrives if it was worth it

Date of experience: May 19, 2022
Alabama
4 reviews
0 helpful votes
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The plants were simple to order and fast delivery.

Date of experience: May 19, 2022
Nevada
1 review
0 helpful votes
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The fig tree was described online as being 2-3 feet tall. It is in face barely a feet tall.

Date of experience: May 19, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're very sorry to hear that your tree is not the correct height! We have sent a private message to get some photos so we can assist you further!

Washington
1 review
0 helpful votes
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Bad Shipping
May 19, 2022

The banana trees came in a box together. They are in really bad shape. Not sure if they are going to make it. They were in one box 1 right side up and the other upside down. All the leaves are broken. Now all the broken leaves are dead and they both a new leaf popping out. We will see if they live. They are really ugly right now.

Date of experience: May 19, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful palm tree
May 19, 2022

Ordered the tree on a Friday and it got delivered on Wednesday the next week. Super fast tree was in the box and looked great. After a few days I planted it in a big pot and it seems to love it.

Date of experience: May 19, 2022
Michigan
1 review
0 helpful votes
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Great products and service. The items I ordered were in perfect condition when they arrived

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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I shipped straight to Mom for Mother's Day so I didn't get to see the azalea first hand but Mom said very nice but small. She is sure it will grow and be beautiful.

Date of experience: May 19, 2022
Montana
1 review
0 helpful votes
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Tree size?
May 19, 2022

The trees came in very nice condition, that being said I did think I would get more than a stick not more than 18" tall. They were a bit pricey for what I actually received. I hope they grow extremely fast!

Date of experience: May 19, 2022
New York
1 review
0 helpful votes
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Totally Dissatisfied
May 19, 2022
Updated review

Plants are inferior, arrived in a broken box and in terrible shape pretty much dead. I called customer service and was told to give them a few weeks. No improvement at all, I will be calling back for a full refund. I have ordered previously and was very satisfied, this order not at all.

Date of experience: May 19, 2022

Quick and easy
April 25, 2020
Previous review

Quick and easy.

Date of experience: April 25, 2020
Florida
1 review
0 helpful votes
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My plants did not make it
May 19, 2022

5 out of the 7 hydrangeas died. I planted them and I am hoping they will come back

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Perfectly packed
May 19, 2022

And plants are healthy! Fast shipping and updated shipping emails so you know when being delivered

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
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Great
May 19, 2022

Y'all order the best customer service and your plants are great too! And you sponsor Chick On The Right! You've got permanent customers!

Date of experience: May 19, 2022
Pennsylvania
1 review
0 helpful votes
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Wonderful customer service. Unfortunately, even after planting properly, my trees are dying.

Date of experience: May 19, 2022

My trees arrived
May 6, 2022
Previous review

My trees arrived and looked good. Sadly my climate in Northern New Mexico was too cold and they froze.

Date of experience: May 6, 2022
Wisconsin
1 review
0 helpful votes
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Order
May 19, 2022

My first order with Brighter Blooms. Online order was easy. Immediate response. Plants arrived at proper time for planting in good condition, well packaged.

Date of experience: May 19, 2022