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BrighterBlooms.comReviews 4,147

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,127 reviews
District of Columbia
1 review
0 helpful votes
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Beautiful and Healthy Plants
June 8, 2022

Very expedient and delivered in safe and healthy condition.

Very happy.

Date of experience: June 8, 2022
South Carolina
1 review
0 helpful votes
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Rude customer service
June 13, 2022

The customer service here was very rude. I also received a diseased tree and when I called after receiving the new one, the man was extremely rude in our conversation

Date of experience: June 8, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

Thank you for the feedback! We will take a look!

Ohio
1 review
0 helpful votes
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Fig tree purchase
June 8, 2022

Fig tree came in perfect condition. Would definitely order from again! Thank you!

Date of experience: June 8, 2022
Maine
1 review
0 helpful votes
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Disappointed
June 8, 2022

Disappointed With the size and quality of the plants that I received. I would definitely not recommend them to anyone else

Date of experience: June 8, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Florida
1 review
0 helpful votes
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Extremely Happy
June 8, 2022

Easy to order products. And arrived in a timely fashion and in great shape.

Date of experience: June 8, 2022
Texas
2 reviews
0 helpful votes
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On the initial, first order with Brighterblooms, i did not get the strawberry bush, lemon bush and the blackberry bushes were tiny. Upon complaint, they sent me out almost immediately the strawberry bush and it is in the ground and growing. The lemon bush took near 3 weeks to get and after numerous follow ups they finally sent it last week. I ordered a 3- gallon bush but what arrived was a 1 gallon smaller version. I sent in a complaint last Sunday (6/5) and am giving them time to make it right.

Date of experience: June 8, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry for your experience and glad we could help to make it right!


Solid
May 16, 2022
Previous review

Solid. Hoping the plants last a lifetime and are healthy upon arrival.

Date of experience: May 16, 2022
Pennsylvania
1 review
0 helpful votes
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Hood customer service
June 7, 2022

They easily replaced a bag of special soil that opened and spilled out in transit. I had another issue with two citronella plants which wer pretty much dead on arrival. I spoke to a customer rep on the phone who promised to send out replacements vut I got only 1 plant.

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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I know plant is was pruned but
June 8, 2022

It was super scrawny and so far not that exciting.

Date of experience: June 7, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plant wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Maine
1 review
0 helpful votes
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Fantastic
June 7, 2022

No problem getting the plant replaced I bought plants last summer but they didn't survive the winter I called and they sent me new and very healthy plants they look fantastic growing so well they are so much healthier than the ones I received last summer they look great no flowers yet but I can't wait for the flowers to come in there going to be beautiful

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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Great follow up with Todd
June 7, 2022

Very favorable and the product was what I had hoped for!

Date of experience: June 7, 2022
New Jersey
1 review
0 helpful votes
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Roses
June 7, 2022

The ordering and delivery was fine, when i got my rosebush it looked a little beaten up but had some roses on it but I figured give it a few days and some sun and water. It got plenty of both and all the roses dropped off withoput blooming fully- so now Ijust have a stick with some green leaves.

Date of experience: June 7, 2022
Nebraska
1 review
0 helpful votes
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Apple Fruit tree
June 7, 2022

The leaf tear and magnolia look great; however the apple tree came looking pretty droopy. Our tree installers thought it may survive but it's still very droopy abd many brown leaves

Date of experience: June 7, 2022
New York
1 review
0 helpful votes
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Quick Delivery
June 7, 2022

So far so good just waiting for the green giants to take, water daily

Date of experience: June 7, 2022
Texas
1 review
0 helpful votes
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Maple tree
June 7, 2022

Simple, fast, tree in good condition. Now thriving in yard..

Date of experience: June 7, 2022
Oregon
1 review
0 helpful votes
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No Leaves
June 7, 2022

I planted the tree as soon as I received it and everyone of the leaves has fallen off. It has been watered twice a day since I planted it.

Date of experience: June 7, 2022
Nevada
1 review
0 helpful votes
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Purchased asian pear for over $100.00. Arrived with major black blotches on leaves. Through customer chat received replacement tree promptly. Not sure if original plague tree has affected my other plants. In the mean time, replacement tree of dubious quality. Don't dare plant in yard yet. It is in quarantine indoors, repotted, under ground lights. Time will tell.

Date of experience: June 7, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your replacement tree! We are reaching out to get some photos so we can assist you further!

North Carolina
1 review
0 helpful votes
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Order
June 8, 2022

I had to receive three shipments as the first two were not correct!

Date of experience: June 7, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear this! We're glad we were ultimately able to make this right!

California
1 review
0 helpful votes
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Green Velvet boxwood
June 6, 2022

Green Velvet boxwood arrived well packaged and in good condition. Worth the price.

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Prairie Fire Crabapple trees
June 6, 2022

Ordered 3 trees and came quickly. They looked great and will order again from this site!

Date of experience: June 6, 2022
Minnesota
1 review
0 helpful votes
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Rose tree order
June 6, 2022

Everything was great came fast and in great condition

Date of experience: June 6, 2022