The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Tree arrived, tall, well shaped, looked healthy with leaves. However it slowly deteriated in spite of proper planting and care. In the end, all the brown leaves fell off. It never took off with new growth. Contacts BrighterBlooms and after a few contacts and sending pictures, the tree was replaced. This tree is doing very well- leaves remained green and new growth is coming in, Thank you BrighterBlooms for standing behind your products.
Of the two trees i bought the avocado died but they replaced it and i'm waiting to see if it survives. The dwarf banana seems to be doing well in the same spot as the avocado
We ordered two vines because we could but find this variety in our local nurseries. The plants arrived on time and in good condition but they are just a bit smaller than I hoped. We've planted and put on drip. No growth yet but they are still alive.
All of the items I ordered came in excellant healthy condition, and are already thriving with proper care.
The wood of the sweetheart cherry tree sprout is still standing after a couple of month, though all the leaves withered and turned brown due to the summer heat. We found out that the best time to plant them is winter or spring, I believe. Planning to use the warranty, hopefully. Thanks for the great delivery service though.
It was easy to order the product and the product arrived on time based on the shipping expectations. I am concerned about the product that was delivered as it was already struggling when it was removed from the shipping box. The concern is there is only a 30 day return policy. The tree was planted and we are following all guidelines for planting, but know it may take time for the tree to thrive. 30 days does not seem like a fair amount of time for a return policy. Even in your brochure, it states that expect the products to look ill, but then to thrive.
The tree looks healthy. Happy with the purchase. Looking forward to the fruit next year.
Ordering was pretty easy. When the plant arrived, was disappointed to see on the invoice that my fruit cocktail tree only had two varieties. I was hoping for at least three. Plant was looking rough. It has been in the ground for a couple of weeks. One branch lost all of its leaves and still does not have any new growth.
Good so far. I cannot give a final rating or review at this time because the oak leaf hydrangea was indoor condition and was not planted. Brighter blooms is scheduled to send a replacement in early fall. The weeping cherry is doing ok for now just planted two weeks ago, too soon to tell.
The tree arrived in very good conditions. The package was neatly wrapped
Easy to use. Shipped quickly with delivery notification. Plants arrived in perfect condition
Easy ordering and the plant arrived SO healthy and ready to go. Thank you!
I ordered a tree for a family to be planted on their farm and in memory of a dear friend. The tree was delivered very quickly, packaged extremely well and arrived in amazing condition. I will definitely order from BrighterBlooms again!
My three trees came packaged great. They all looked good on arrival. I planted them as instructed but the avocado tree lost all his leaves and not looks so good.
Easy and quick, I was looking for plants that I can buy and would help with my bees.
One of the better sites for on line purchases I've seen or used.
My lemon bushes came in looking very healthy, I've transplanted a couple days ago, and taking nicely.
Can't wait for them to produce fruit.
These bushes were in great condition when i got them and they are thriving now. Thank you for quick delivery and a great product
Yvonne
Our plants arrived on time and in perfect condition. We plan to purchase more as we settle in to our new home.
Good. No one company is excellent, however. I stopped ordering from Nature Hills because they insisted I was wrong and they were right. All they lost was a customer.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We are so sorry that your tree didn’t make it! We have reached out privately to help!