BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The tree came intact with care placed on packing and I was very happy with your companies selection.
The trees arrived very well packaged and fast. Was quite surprised on how good they were packaged for travel. So far very impressed. Will update on product in a month. Thank you!
Delivery kept getting delayed by fedex. Plant received in poor condition. Replanted and trying to revive
I ordered 2 yellow rose plants. One plant was delivered with care. The other plant had somehow turned around and the container was on its side in the bottom of the box. As a result the plant was at a 90 degree angle to its base :( Overall it was in bad shape
I called Walmart customer service about this issue and received a replacement plant.
I purchase a lot of fruit trees from you. All of the Apple trees have died except one. I received the replacements and now 3 of those are dying. I even purchased the root starter this time and have watered them every other day.
My peach and pear trees I got from you are fine but the apples are terrible.
Everything is healthy and growing well! I have never had any issues with anything from Brighter Blooms!
Very happy!
I had ordered a rose of Sharon over a year ago and bought the insurance. The rose of Sharon never blossomed this summer and brighter blooms honored the warranty even though I went past the one year. I have ordered a different shrub in hopes it will be more hearty. Thanks brighter blooms for working with me!
My rose of Sharon arrived quickly. I wasn't ready to plant it yet, but it was well packaged and okay for two days in the open box in my garage. The planting instructions were good. The plant was very healthy and bloomed right away. I would definitely order from Brighter Blooms again. (Some beatle discovered the new plant right away, so I am keeping it sprayed.)
I wanted large palm trees. I ordered (2) 7 gallon palm trees. They were delivered promptly, and extremely well packaged. The pots were wrapped in burlap sacks and plastic bags. Large plastic straps secured them yo the shipping box. They were beautiful, alive, large and green. Not one brown or bent leaf! I've them several weeks now and they are doing great. Couldn't be any happier.
Out of 10 only seven survived. As much as I followed instructions some plant are not surviving. I bought the 18 months guarantee and claimed the last 3 didn't survive, no one from CS email is responding onto my concern.
We're so sorry that your email didn't come through! We've reached out to help!
Excellent service. Tree size as advertised with adequate shipping container. However, tree took over a week from packaging and delivery so it is struggling since planting the day it arrived.
Site was easy to navigate. Variety to choose from was excellent.
The plants were delivered timely and in good condition. They are are already planted and doing great.
I was looking for something that would bloom around June for a friend that just lost their mom. I ordered this via my phone & my only issue was I couldn't find a place to attach a note saying this was a gift & from whom. I found that spot after the fact by using my computer. Mobile site & computer site need to be the same. Just my opinion.
I order plants, they were shabby when received and the replacements were even worse. I believe the plants and the tree suffered from shock and are not doing very well. I am tired of requesting replacements. When they come in there are two many in one box and they are wrapped too tight. The pots are squashed and the stems are broken or bruised. I purchased full blown plants and got them ruined so the only option is to cut them back and pray.
We are very sorry that your replacements also arrived in poor condition! We're reaching out to make this right. We would be happy to replace the plants once it cools down.
Every plant from BrighterBlooms, com has arrived promptly, in excellent condition, and were consistent with the website's description. The planting instructions were spot on and my plants have thrived in my yard.
The rose of sharon tree was the expected height and has had a few flowers, but the foliage has been a bit sparse and has shown signs of a fungus. I've sprayed it with neem oil and hope it will recover.
We're sorry to hear about the concerns with your rose of sharon! We are reaching out to get some photos so we can assist you further!
I ordered a Black Knight Butterfly Bush, Chicago Hardy Fig Tree, and a Zephirine Drouhin Climbing Rose. All came quickly and packed well, however, the Butterfly Bush was very dry with many dead leaves and seemed like it might not make it. There was also a After planting, I am seeing some small new leaves growing, but I am still concerned about its future. Hopefully it pulls through! The other two plants are doing well and seem healthy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your apple trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!