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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,113 reviews
Nevada
1 review
0 helpful votes
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Plants
August 2, 2022

Plants I received where smaller than expected for the snowball plant. Also all four plants had their dirtsdumped with roots showing. The snowball had brown crispy leaves and I haven't been able to revive it yet. Its been 3 weeks. I think next time I will just go to a local nursery because I know and can see exactly what I am getting.

Date of experience: July 30, 2022
Racheal S. BrighterBlooms.com Rep
over a year old

We are very sorry to hear about your experience! We're reaching out privately!

Pennsylvania
1 review
0 helpful votes
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Easy Experience
July 30, 2022

Easy to navigate the site. Though I had an issue with understanding the "zones" at first and had to search the site a bit to understand them. Other than that, no issues!

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
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Experience
July 30, 2022

My experience was excellent, however, one of my trees (cherry) came broken and it is struggling to grow and seems to be dying.

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
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Great Customer Service
July 29, 2022

I received the tree in good shape. After a few days the tree look as if it was not doing well. I wrote in and they got tight back to me and have continued correspondence. Tree still not doing well but we are working at it.

Date of experience: July 29, 2022
New Mexico
1 review
0 helpful votes
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First plants
July 29, 2022

Easy and timely. I unfortunately noted a few brown areas on my fiddle fig that have worsened despite my attempts to get rid of root rot. I will be choosing less needy plants in the future! I am sadly not a green thumb.

Date of experience: July 29, 2022
Alabama
1 review
0 helpful votes
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Monstera Plant Review
July 29, 2022

Hello! Ordering was a breeze… and my plant arrived quickly. Some of the leaves are already turning yellow however, and right out of the package, all of the leaves had white spots all over them that won't come off.

Date of experience: July 29, 2022
Florida
1 review
0 helpful votes
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New trees!
July 29, 2022

I'm so excited about my new trees. I'm looking forward to seeing them grow and produce fruit! Thank you!

Date of experience: July 29, 2022
Wyoming
1 review
0 helpful votes
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Bushes
July 29, 2022

Plants were healthier and larger than expected. Thanks!

Date of experience: July 29, 2022
Oklahoma
1 review
0 helpful votes
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Excellent!
July 28, 2022

Everything came perfectly packed and fresh! Love it!

Date of experience: July 28, 2022
Wisconsin
1 review
0 helpful votes
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Zzz
July 28, 2022

X! X,-x, xXxX,,, x,, x,,,,,,,,,,-draft,*!#s,!(,,,## =//

Date of experience: July 28, 2022
Texas
1 review
0 helpful votes
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Bad Delivery
July 28, 2022

The shipping wasn't great, they found the tree 4 days later under the porch. So its hard to say how it will turn out. Shopping was awesome, site was easy to navigate.

Date of experience: July 28, 2022
District of Columbia
3 reviews
0 helpful votes
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Ok
July 28, 2022

I ordered 5 trees from BrighterBlooms. 2 peach trees and 3 cherry trees. The 2 peach trees arrived in great shape. The cherries on the other hand were in rough shape. They arrived with hardly any leaves still alive and eventually lost all of their leaves. They have since started to grow back but it is a disappointing set back.

Date of experience: July 28, 2022
Virginia
1 review
0 helpful votes
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John Paul II
July 28, 2022

Great service, super fast shipping. Customer service was super.

Date of experience: July 28, 2022
Georgia
1 review
0 helpful votes
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Fast and efficient, Great service. Love my tree, bought my friend one too and she loves it

Date of experience: July 28, 2022
Texas
1 review
0 helpful votes
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Very good!
July 28, 2022

I got my olive trees very quickly and they really are cute and healthy. I was hoping that these would work for my wedding centerpieces, but they're babies so they're just too sparse. However, I have them potted and will keep them anyway. They are very nice

Date of experience: July 28, 2022
Maryland
1 review
0 helpful votes
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Great looking trees!
July 27, 2022

Trees arrived in great condition and as described with purchase!

Date of experience: July 27, 2022
Illinois
1 review
0 helpful votes
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Great Packaging
July 27, 2022

Picture a big smile on my face when I opened the carton and saw the well packaged plant. Six weeks later and I am still smiling. The plant is thriving. The second plant I ordered is doing great as well.

Date of experience: July 27, 2022
Arizona
1 review
0 helpful votes
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Satisfaction
July 27, 2022

Packaging was okay and delivery time was excellent...

Date of experience: July 27, 2022
North Carolina
1 review
0 helpful votes
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Replacement kindness
July 27, 2022

Very nice people who have worked with us through this order. Will use your company again and again:)

My mom purchased this tree as a gift during the middle of the winter and by mistake it was shipped in sub zero temps to Des Moines Iowa... you helped keep it alive with instructions in my garage for spring planting but it just didn't survive, despite trying. Unpredictable weather too played into this but you were always kind and offered a replacement if it do=id not bloom in may, something along those lines. Beautiful Boomerang Dwarf Liliac replaced and planted and growing beautiful It means the world to me as my mother passed away unexpectedly last month and this tree brings me smiles. Thank you for your professionalism and kindness. Sara Ghrist

Date of experience: July 27, 2022
Florida
1 review
0 helpful votes
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New Shrubs
July 27, 2022

Both shrubs growing well even in 95-degree heat here in Florida. They get plenty of water. Thanks

Date of experience: July 27, 2022