The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Plants I received where smaller than expected for the snowball plant. Also all four plants had their dirtsdumped with roots showing. The snowball had brown crispy leaves and I haven't been able to revive it yet. Its been 3 weeks. I think next time I will just go to a local nursery because I know and can see exactly what I am getting.
Easy to navigate the site. Though I had an issue with understanding the "zones" at first and had to search the site a bit to understand them. Other than that, no issues!
My experience was excellent, however, one of my trees (cherry) came broken and it is struggling to grow and seems to be dying.
I received the tree in good shape. After a few days the tree look as if it was not doing well. I wrote in and they got tight back to me and have continued correspondence. Tree still not doing well but we are working at it.
Easy and timely. I unfortunately noted a few brown areas on my fiddle fig that have worsened despite my attempts to get rid of root rot. I will be choosing less needy plants in the future! I am sadly not a green thumb.
Hello! Ordering was a breeze… and my plant arrived quickly. Some of the leaves are already turning yellow however, and right out of the package, all of the leaves had white spots all over them that won't come off.
I'm so excited about my new trees. I'm looking forward to seeing them grow and produce fruit! Thank you!
Everything came perfectly packed and fresh! Love it!
The shipping wasn't great, they found the tree 4 days later under the porch. So its hard to say how it will turn out. Shopping was awesome, site was easy to navigate.
I ordered 5 trees from BrighterBlooms. 2 peach trees and 3 cherry trees. The 2 peach trees arrived in great shape. The cherries on the other hand were in rough shape. They arrived with hardly any leaves still alive and eventually lost all of their leaves. They have since started to grow back but it is a disappointing set back.
Great service, super fast shipping. Customer service was super.
I got my olive trees very quickly and they really are cute and healthy. I was hoping that these would work for my wedding centerpieces, but they're babies so they're just too sparse. However, I have them potted and will keep them anyway. They are very nice
Trees arrived in great condition and as described with purchase!
Picture a big smile on my face when I opened the carton and saw the well packaged plant. Six weeks later and I am still smiling. The plant is thriving. The second plant I ordered is doing great as well.
Packaging was okay and delivery time was excellent...
Very nice people who have worked with us through this order. Will use your company again and again:)
My mom purchased this tree as a gift during the middle of the winter and by mistake it was shipped in sub zero temps to Des Moines Iowa... you helped keep it alive with instructions in my garage for spring planting but it just didn't survive, despite trying. Unpredictable weather too played into this but you were always kind and offered a replacement if it do=id not bloom in may, something along those lines. Beautiful Boomerang Dwarf Liliac replaced and planted and growing beautiful It means the world to me as my mother passed away unexpectedly last month and this tree brings me smiles. Thank you for your professionalism and kindness. Sara Ghrist
Both shrubs growing well even in 95-degree heat here in Florida. They get plenty of water. Thanks
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
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