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BrighterBlooms.comReviews 4,146

4.6
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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,115 reviews
Florida
2 reviews
0 helpful votes
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Heat kills the trees
July 26, 2022

The first tree came did not survive which was nicely and easily replaced. Now to find out the delivery was delayed, pulled the tree out already had signs of humidity and heat the leaves were dropping instantly. Planted immediately, watered and added fresh soil. Wilted leaves immediately. It could be too hot out but I think the shock of transfer and beat up box it could have been too hot fornit during transport. The other plants are thriving without issues and planted immediately the same.

Date of experience: July 26, 2022
Utah
1 review
0 helpful votes
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Lemon Tree
July 26, 2022

I was so pleased to get my tree. Came in great shape. Wish I had more instructions on how to replant it and take care of it.

Date of experience: July 26, 2022
Texas
1 review
0 helpful votes
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Plant was seriously unhealthy
July 28, 2022

This was a gift for a family member. She basicallybreceived a dead plant in the mail. I bought this as a surprise, she though I sent her a dead plant. Leaves were yellow and dry, branches were brittle and fell off. Quite an embarassing gift

Date of experience: July 26, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!

Massachusetts
1 review
0 helpful votes
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We love our new tree
July 26, 2022

Our tree was healthy and well cared for. Shipping did not impact it's quality.

Date of experience: July 26, 2022
Ohio
1 review
0 helpful votes
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Expansive
July 28, 2022

Very costly compared to local nursery. About 30 % more.

Date of experience: July 26, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

Be sure to sign up for our emails so you can receive exclusive sales and coupon codes!

Texas
1 review
0 helpful votes
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Bouganvillias
July 25, 2022

Received the plants as ordered and on time. Two are healthy and growing well but unfortunately one was very dried out and didn't make it in spite of following all instructions. 0

Date of experience: July 25, 2022
Utah
1 review
0 helpful votes
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Lime tree
July 25, 2022

I would have been nice for it to arrive already planted.

Date of experience: July 25, 2022
Michigan
1 review
0 helpful votes
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Leader cut off
July 25, 2022

Easy to pick. Good pricing. Product tree had other leader steam cut off which is very frustrating.

Date of experience: July 25, 2022
Massachusetts
1 review
0 helpful votes
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Great plant
July 25, 2022

5-6' healthy dogwood as indicated. Just planted in early July in Boston area. Definitely a bit stressed from the summer heat but I'm sure it will adapt eventually.

Date of experience: July 25, 2022
Washington
2 reviews
0 helpful votes
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My Wisteria Tree
July 25, 2022

Very user friendly! Delivery was fast. My tree was packaged very efficiantly. I planted my wisteria tree and continue to water it. It's a very happy tree!

Date of experience: July 25, 2022
Florida
1 review
0 helpful votes
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One out of 3 trees appears fine.
July 25, 2022

The fig tree has a brown powdery fungus on leaves, the pomegranate tree has some kind of parasite eating/making holes in the leaves.

Date of experience: July 25, 2022
Georgia
1 review
0 helpful votes
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Poor Shipping Company
July 25, 2022

Our entire order of Boxes were delivered totally to the wrong address. Your Customer Service personnel (Trish) contacted me of the situation. It was best to drive a few miles and pick up the boxes, which were left on the outside of a carport and the boxes got a bit damp from a rain shower.

Date of experience: July 25, 2022
Washington
1 review
0 helpful votes
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Loved everything
July 25, 2022

Plants were beautiful! We'll packed and ready to plant.

Date of experience: July 25, 2022
Minnesota
1 review
0 helpful votes
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Ideal purchase
July 25, 2022

This business knows what they're sending and sends quality. So rest assured, you won't be disappointed.

Thanks guys for all you do! Highly recommended

Date of experience: July 25, 2022
Ohio
2 reviews
0 helpful votes
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Wisteria
July 25, 2022

They look healthy and came well packaged and arrived timely

Date of experience: July 25, 2022
Wyoming
1 review
0 helpful votes
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Found what I wanted
July 24, 2022

Easy checkout, lots of good information on product pages.

Date of experience: July 24, 2022
Texas
1 review
0 helpful votes
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Arrived quickly but the hydrangeas were wilted and 2 of the plants have since died.

Date of experience: July 24, 2022
Missouri
1 review
0 helpful votes
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Good plants
July 24, 2022

I recommend this company to buy plants online I'm worry at first but I try. They are good.

Date of experience: July 24, 2022
North Carolina
1 review
0 helpful votes
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Packaging
July 24, 2022

Some how you've got to make it so during delivery, the box is not trampled. I was so worried abt my plant once I saw the box.

This isn't an issue on your part. But I do know you can get involved with the shipping company. Making sure these boxes are handled with care.

My box was totally smashed on both sides of the box with the top caved in.

Luckily no damage caused to the lower half where the pot sat. Also no damage to the plant itself bc they are flat slivers.

Date of experience: July 24, 2022
Texas
2 reviews
0 helpful votes
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Plant was dry, soil was dry
July 24, 2022

Received the plant and it was dry and crumpled. Contacted cust svc 2 weeks after plant died and they gave me a store credit. Thx

Date of experience: July 24, 2022