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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Wisconsin
1 review
0 helpful votes
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Willow hybrid
June 12, 2021

Easy purchase and shipped quickly. Trees are alot skinnier than anticipated. Hoping they fill out quickly.

Date of experience: June 12, 2021
Kansas
1 review
0 helpful votes
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The unhappy tree
June 15, 2021

The tree we received and planted it the same day. It doesn't seem to be doing well but it is alive. We planted it exactly like the instructions said and with a bigger hole than required. It just has never seemed to perk up like everything else we plant does. Maybe soon it will respond. My wife gave it some Miracle grow yesterday. Hopefully it will come out of it soon. We have planted more than 40 trees around our house and have never lost one yet. We have a 5 1/2 acre yard. We are watching it closely.

Date of experience: June 12, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Virginia
1 review
0 helpful votes
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Lovely Little bush
June 12, 2021
Updated review

Great descriptions to give an idea of what the plant will end up looking like

Date of experience: June 12, 2021

Easy to pick desired items
May 22, 2021
Previous review

Easy to pick desired items

Date of experience: May 22, 2021
Texas
1 review
0 helpful votes
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Very pleased
June 12, 2021

All of my plants were larger than I expected and in great condition

Date of experience: June 12, 2021
Texas
1 review
0 helpful votes
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Hard to get plants
June 12, 2021

Ordered 4-5 ft Althea as I can't find it in South Texas nurseries. Arrived in great condition. Had to wait a few days to plant and packing material kept trees in really good shape. Drooping leaves quickly recovered once in the ground and watered. Will definitely shop here again.

Date of experience: June 12, 2021
Colorado
2 reviews
0 helpful votes
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Wonderfully trees
June 12, 2021

The first tree I got was in bad shape I told them about it and was shipped an amazing replacement product

Date of experience: June 12, 2021
California
1 review
0 helpful votes
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Plants were just ok
June 15, 2021

The plants I ordered were maxim strawberry. When I received them they were dry :( the leaves were wilted and drying up. Hopefully it was just due to being shipped but even besides that I do not think it's worth it at the moment to pay almost the same in shipping as the price of the plants so I don't think I will purchase again.

Date of experience: June 11, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Michigan
1 review
0 helpful votes
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Overall happy
June 11, 2021

I ordered small lime, orange, and lemon trees; 2 of which seemed to be in great shape when they arrived. However, the largest plant had 95% of its leaves knocked off during shipping, it does seem to be recovering quickly with some baby leaves already started. Overall happy.

Date of experience: June 11, 2021
South Carolina
1 review
0 helpful votes
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Except for one aspect, the experience was good and I would recommend Brighter Blooms to others. The aspect that was disappointing is that two of the trees came wrapped together with root balls at opposite ends. The other ends of the boxes were taped together, but that was damaged in transport and the delivery guy said it had to be retaped. Better packaging would have resulted in a 5-star rating.

Date of experience: June 11, 2021
West Virginia
1 review
0 helpful votes
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Tree purchase
June 11, 2021

Great! Fast answered all my questions!
Shipping container was fist class!

Date of experience: June 11, 2021
Virginia
1 review
0 helpful votes
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5 stars
June 11, 2021

Great! I am very happy with my purchase. Thank you

Date of experience: June 11, 2021
Illinois
2 reviews
0 helpful votes
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My experience is not happy. The little tree has almost no leaves, many of them were yellow.
It is not what I expected for that price. I planted it follow instructions, but have little hope for it
To survive.

Date of experience: June 11, 2021
Florida
1 review
0 helpful votes
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Sweetbay Magnolia
June 11, 2021

My tree came in very good condition, came fast! It's planted and so far doing very well. I can't wait to see it full grown and full of flowers!

Date of experience: June 11, 2021
West Virginia
1 review
0 helpful votes
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Happy Little Boxwoods
June 11, 2021

The order came quickly. It was several days before I was able to get them set out. I exposed them to some sun. They are now in place, and they are thriving. We have somewhat harsh winters. I'm hoping they all survive. They are just right for what I need. Thank you.

Date of experience: June 11, 2021
Virginia
1 review
0 helpful votes
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Multiple plants
June 10, 2021
Updated review

Plants were very nice but the shipping was terrible. Boxes were crushed and left on my porch standing up and not laying down by the arrows on the boxes

Date of experience: June 10, 2021

Hope the plants look as good as the pictures
May 20, 2021
Previous review

Hope the plants look as good as the pictures

Date of experience: May 20, 2021
Alabama
1 review
0 helpful votes
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Pretty good
June 10, 2021

I was pretty skeptical about ordering a tree online, but if you need something not carried in town what else can you do? I have to say, it all worked out well. I ordered a unique variety of redbud, and it's true there were bigger, cheaper redbuds at my local big box home improvement store, BUT not like this one.

The tree arrived very well packaged and in good shape. I was very worried because we had a heat wave (over 90 degrees) right when it shipped and I was sure it was going to be super dead on arrival. It wasn't! It's root ball was still very moist and the tree looked pretty happy. The only thing not awesome about my experience is that the tree leaves (the main reason I bought it) are not currently showing the colors pictured online. There are green leaves and there are red leaves, but pink and white leaves are nowhere to be seen. Hopefully they will show in time and it will be the Carolina sweetheart redbud of my dreams!

Date of experience: June 10, 2021
Connecticut
1 review
0 helpful votes
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Recent purchase
June 10, 2021
Updated review

So far So good. Tree is planted and appears to be doing very well. Flowers appear to be almost ready to bloom.

Date of experience: June 10, 2021

So far So good
May 20, 2021
Previous review

So far So good.

Date of experience: May 20, 2021
New Jersey
1 review
0 helpful votes
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So far plants are doing well. Arrived quickly and in good condition

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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It might have been a little bit later than I had expected, it was a gift… Additionally I have tried to ask you to stop emailing me and you still keep doing it so please quit emailing me no offense I just can't stand emails

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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Healthy plants
June 10, 2021

Everything went smoothly. Plants were strong and vigorous

Date of experience: June 10, 2021