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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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South Carolina
1 review
0 helpful votes
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Banana tree
June 15, 2021

My plants came in 3 days in pretty good shape. We couldn't put them in the ground for a week because our landscaping wasn't finished. They woke up and started growing immediately. Now in the ground and they are coming along nicely.
Recommend these guys.

Date of experience: June 15, 2021
Florida
1 review
0 helpful votes
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Avocado trees
June 15, 2021

Great so far! Last purchase did not do well, brighter blooms credited my account. Thought I'd try something different other than flowers. Was able to use my credit to purchase an avocado tree

Date of experience: June 15, 2021
California
1 review
0 helpful votes
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Gardenia dwarf radicans
June 15, 2021

I bought four 3 gallons of the gardenia dwarf radicans & arrived on time. There were some small buds, but, they seems not very healthy. There were several dead leaves and branches. Would like to know what kind of fertilizer should I put in these. Thank you.

Date of experience: June 15, 2021
Oregon
1 review
0 helpful votes
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Half dead pomegranate plant
June 21, 2021
Updated review

For a small plant it was overpriced unless I received a small plant by accident! I sent them pictures of the plant with no response! I would assume that they would reimburse me partially for sending me a half dead plant!

Date of experience: June 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plant arrived and that we didn't receive your photos! We've reached out privately to help!


It was an excellent price & shipping
May 23, 2021
Previous review

It was an excellent price & shipping.

Date of experience: May 23, 2021
West Virginia
1 review
0 helpful votes
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Broken
June 21, 2021

We ordered 20 maples 5-6 ft tall.
We found over half our trees broken in multiple places when opening,
At least four branches broken off. Some trees many more brakes.
We paid $100 each maple and they were not $100 trees.

Date of experience: June 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your trees arrived and that we didn't receive your photos! We've reached out privately to make this right!

Michigan
1 review
0 helpful votes
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Customer Service
June 14, 2021

I ordered from BrighterBlooms again because of their attentive and informed customer service reps with whom I speak each time.

Date of experience: June 14, 2021
Illinois
1 review
0 helpful votes
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Awful tree
June 21, 2021

Tree was not healthy. Waste of money! Was a gift and was very embarrassing

Date of experience: June 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Georgia
2 reviews
0 helpful votes
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Really pleased
June 14, 2021

The quality and health of the plants I've received are exceptional. Will absolutely order again.

Date of experience: June 14, 2021
Minnesota
1 review
0 helpful votes
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Plants look sad
June 21, 2021

The plants were received still look very sad/poor quality and did not look what was pictured. I am trying my best to get them to bloom as expected

Date of experience: June 14, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Oregon
1 review
0 helpful votes
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I would like to give a all over view a 4 star.
June 14, 2021
Updated review

So far the experience is o. K.--I'm still waiting to see if my tree will make it.

Date of experience: June 14, 2021

It would help if there was a way to help pick my plant...
May 23, 2021
Previous review

It would help if there was a way to help pick my plant -best for my area.

Date of experience: May 23, 2021
Missouri
1 review
0 helpful votes
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The fiddle leaf fig was well packaged and, surprisingly, in great shape when it arrived. Some of the leaves had brown spots, which is to be expected. I didn't pot it for a few days because I didn't order a planter until I knew the exact size of the plant. Once I got it potted and placed in a well lit space, it appeared to be happy and thriving. I'm very pleased with this purchase and will order from this company again.

Date of experience: June 13, 2021
Texas
1 review
0 helpful votes
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Dragonfruit cutting
June 13, 2021

I received my dragon fruit with no issues, it qas healthy and transferred well. It is now growing more shoots

Date of experience: June 13, 2021
Texas
2 reviews
0 helpful votes
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Wonderful!
June 13, 2021

This shipments are much better overall, they survived in this hot and crazy weather
Journey. I was pleased. I am the long time and returning customer, I trust what I got will be in quality plant.

Date of experience: June 13, 2021
Washington
2 reviews
0 helpful votes
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Great experience
June 13, 2021

Great experience. Probably duct arrived on time and as described

Date of experience: June 13, 2021
Maine
1 review
0 helpful votes
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Satisfied customer
June 13, 2021

My experience was great. Plant arrived in good condition. Information about shipping timeline was good. I had never ordered here before so, was pleased with quality of the plant and packaging.

Date of experience: June 13, 2021
Texas
1 review
0 helpful votes
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Great company!
June 13, 2021

I ordered and hydrangea and it came as expected and faster than I expected!

Date of experience: June 13, 2021
Washington
1 review
0 helpful votes
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Red Ruffles Azalea
June 13, 2021
Updated review

Plant came healthy and full. Great experience. Would definitely buy from again.

Date of experience: June 13, 2021

So far so good
May 23, 2021
Previous review

So far so good. I'm hoping I get a full hearty Red Ruffles Azalea in a 3 gallon pot that looks like the picture..

Date of experience: May 23, 2021
Washington
1 review
0 helpful votes
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Nice healthy plants
June 12, 2021

Impressed with healthy plants and shipping standard

Date of experience: June 12, 2021
Texas
1 review
0 helpful votes
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Not sure
June 15, 2021

Our tree appears to be dying.
The tree arrived in a big box and we planted it the same day. The leaves are shriveled and the tree appears to be dying.

Date of experience: June 12, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that your tree isn't doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Illinois
1 review
0 helpful votes
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I was satisfied in general optimistic for quick grand positive results

Date of experience: June 12, 2021