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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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My plants came in 3 days in pretty good shape. We couldn't put them in the ground for a week because our landscaping wasn't finished. They woke up and started growing immediately. Now in the ground and they are coming along nicely.
Recommend these guys.
Great so far! Last purchase did not do well, brighter blooms credited my account. Thought I'd try something different other than flowers. Was able to use my credit to purchase an avocado tree
I bought four 3 gallons of the gardenia dwarf radicans & arrived on time. There were some small buds, but, they seems not very healthy. There were several dead leaves and branches. Would like to know what kind of fertilizer should I put in these. Thank you.
For a small plant it was overpriced unless I received a small plant by accident! I sent them pictures of the plant with no response! I would assume that they would reimburse me partially for sending me a half dead plant!
It was an excellent price & shipping.
We ordered 20 maples 5-6 ft tall.
We found over half our trees broken in multiple places when opening,
At least four branches broken off. Some trees many more brakes.
We paid $100 each maple and they were not $100 trees.
We're so sorry to hear how your trees arrived and that we didn't receive your photos! We've reached out privately to make this right!
I ordered from BrighterBlooms again because of their attentive and informed customer service reps with whom I speak each time.
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
The quality and health of the plants I've received are exceptional. Will absolutely order again.
The plants were received still look very sad/poor quality and did not look what was pictured. I am trying my best to get them to bloom as expected
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!
So far the experience is o. K.--I'm still waiting to see if my tree will make it.
It would help if there was a way to help pick my plant -best for my area.
The fiddle leaf fig was well packaged and, surprisingly, in great shape when it arrived. Some of the leaves had brown spots, which is to be expected. I didn't pot it for a few days because I didn't order a planter until I knew the exact size of the plant. Once I got it potted and placed in a well lit space, it appeared to be happy and thriving. I'm very pleased with this purchase and will order from this company again.
I received my dragon fruit with no issues, it qas healthy and transferred well. It is now growing more shoots
This shipments are much better overall, they survived in this hot and crazy weather
Journey. I was pleased. I am the long time and returning customer, I trust what I got will be in quality plant.
Great experience. Probably duct arrived on time and as described
My experience was great. Plant arrived in good condition. Information about shipping timeline was good. I had never ordered here before so, was pleased with quality of the plant and packaging.
I ordered and hydrangea and it came as expected and faster than I expected!
Plant came healthy and full. Great experience. Would definitely buy from again.
So far so good. I'm hoping I get a full hearty Red Ruffles Azalea in a 3 gallon pot that looks like the picture..
Our tree appears to be dying.
The tree arrived in a big box and we planted it the same day. The leaves are shriveled and the tree appears to be dying.
We're sorry to hear that your tree isn't doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
I was satisfied in general optimistic for quick grand positive results
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear how your plant arrived and that we didn't receive your photos! We've reached out privately to help!