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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Minnesota
1 review
0 helpful votes
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Purchase of a Tree Rose
June 16, 2021

My purchase went smoothly, and the rose arrived well-packaged and with a nicely damp root ball. It was shipped during an especially hot period and a number of its leaves got crispy and died, but there are still a small number that are gamely recovering from the shock. I planted it immediately in a container and have been babying it to help it along. I see some tiny new leaves forming, which is great. I fully expect it will do well, it seems very healthy overall despite the heat shock.

Date of experience: June 16, 2021
Montana
2 reviews
0 helpful votes
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THANK YOU!
June 16, 2021

Leaves were a little more beat up than last time... which was PERFECT. BUT - - - STILL so EXCITED that I can order - even a banana plant! Peach tree is BIG, too ---- DANDY!

Date of experience: June 16, 2021
Pennsylvania
1 review
0 helpful votes
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Plant box left all day in 93 degree heat despite shade porches right there
Lemon tree leaves shriveled almost no root system for tall plant bad growing
Still hasn't recovered am I'm a veteran gardener

Date of experience: June 16, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
1 review
0 helpful votes
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Not satisfied with plant to small n almost dead. Not sure if it will survive

Date of experience: June 16, 2021
New York
2 reviews
0 helpful votes
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Giant Arborvitae Giant
June 16, 2021
Updated review

I love the site setup, I surely will be purchasing here again.

Date of experience: June 16, 2021

I love the site setup, I surely will be purchasing...
May 25, 2021
Previous review

I love the site setup, I surely will be purchasing here again.

Date of experience: May 25, 2021
Ohio
2 reviews
0 helpful votes
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Great plants!
June 16, 2021
Updated review

I like that the site gives excellent information on the plants.

Date of experience: June 16, 2021

I like that the site gives excellent information on...
May 21, 2021
Previous review

I like that the site gives excellent information on the plants.

Date of experience: May 21, 2021
Pennsylvania
1 review
0 helpful votes
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Better than expected
June 21, 2021
Updated review

I liked the tracking provided. I knew where the plants were at all times.

Date of experience: June 16, 2021

Took 3 tries to approve card
May 28, 2021
Previous review

Took 3 tries to approve card

Date of experience: May 25, 2021
Minnesota
1 review
0 helpful votes
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Tree purchase
June 15, 2021
Updated review

Fast & easy-beautiful, healthy trees that were easy to plant & maintain

Date of experience: June 15, 2021

Fast & easy
May 25, 2021
Previous review

Fast & easy

Date of experience: May 25, 2021
Vermont
1 review
0 helpful votes
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Large and Healthy
June 15, 2021

I was skeptical to order a plant on line wondering how they would even ship it. It arrived in a plastic bag and was as fresh as it could be. In the first 3 days though the leaves started to curl and turn brown. I realized I hadn't been watering it enough so I watered it daily for two weeks, picked off all the brown leaves and it seems to have recovered. I'll have a better idea next summer once it starts blooming. That's why I've been reluctant to fill out the survey since I don't think they bloom the first year.

Date of experience: June 15, 2021
Illinois
3 reviews
0 helpful votes
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Every Plant Top-Notch
June 15, 2021
Updated review

Wonderful site, easy to maneuver; no bare-root plants. Very hardy!
Every plant I ordered was packed soundly and everything is in the ground and growing. Very happy with all my purchases. I recommended this grower to friends.

Date of experience: June 15, 2021

Wonderful site, easy to maneuver; no bare-root plants
May 25, 2021
Previous review

Wonderful site, easy to maneuver; no bare-root plants. Very hardy!

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Poor plant condition
June 15, 2021

Plants arrived almost dead. Had a very difficult time getting the the appropriate refund. After 3 attempts I settled on a 40% adjustment.

Date of experience: June 15, 2021
South Carolina
1 review
0 helpful votes
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Beautiful choices
June 21, 2021

Easy with a variety of beautiful flowers and trees. Packaged very nicely for shipment. 2 out of the 10 lavender plants were half dead and did not make it after unpacking and watering.

Date of experience: June 15, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're sorry to hear that a few of your plants haven't done well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

New York
1 review
0 helpful votes
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Cleveland pear tree in serious distress, box was ok, but tree was not. We planted, photographed, sent photos, and we will see if tree lives

Date of experience: June 15, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!

New Hampshire
1 review
0 helpful votes
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Gary
June 15, 2021

Very fast service. Arrived un-damaged with good instructions

Date of experience: June 15, 2021
South Carolina
1 review
0 helpful votes
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Great plants
June 15, 2021
Updated review

Fast and easy to order, got here fast and in great shape. Growing nicely.

Date of experience: June 15, 2021

Fast and easy
May 24, 2021
Previous review

Fast and easy

Date of experience: May 24, 2021
Washington
1 review
0 helpful votes
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I ordered the 5-6ft tree, hoping it might hover close to 5ft, but it far exceed 6ft, which was delightful and unexpected! Several branches covered in healthy leaves. Not a single leaf fell off in transit which is also so rare in my experience ordering trees from other companies.

Date of experience: June 15, 2021
Illinois
1 review
0 helpful votes
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Olive tree
June 21, 2021

My olive tree was sent to me with a massive amounts of bugs and eggs in there. I had to repot it and try and save it but I don't think it's doing well.

Date of experience: June 15, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
2 reviews
0 helpful votes
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Gorgeous
June 15, 2021

Absolutely Gorgeous arrived early as well. My mother wanted to get this bush for his new home. We love it. It came healthy and arrived early

Date of experience: June 15, 2021
Michigan
2 reviews
0 helpful votes
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Landscaping
June 15, 2021

We were looking for trees and such to help make our property look more homey!

Date of experience: June 15, 2021
Utah
1 review
0 helpful votes
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Disappointed
June 21, 2021

I ordered 3 trees. Two of them came dead and broken.

Date of experience: June 15, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!