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The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
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The tree arrive earlier than expected and was packed very carefully. We took it out the box, followed the instructions and in a couple of days the tree started to grow new leaves and branches. We are very happy with the purchase.
As described. Fast delivery and the flowers were packaged very well.
This order was a replacement for an earlier order. The first order was not useable and the second order was worse. The shipping box was in bad shape and indicated poor handling. The Brighter Blooms representative was very courteous and tried to be helpful.
It was very easy to order. I was kept in the loop during the process and delivery of the roses we ordered. I would recommend this company and use them again.
I was disappointed that by using your free $10 off made my total go up because I lost my free shipping! So I didn't use the money off promo.
I was disappointed that by using your free $10 off made my total go up because I lost my free shipping! So I didn't use the money off promo.
Plants arrived extremely stressed and full of fungus. It's been weeks attempting to revive them with no success
Great selection. Easy easy to navigate site and make purchase. Suggestions pertinent to your search were also nice. Plants came well packaged and in good condition. My only complaint is that one of the plants was very robust and the other two were less so.
Plants seems overall healthy but are very small. We shall see if they survive. Had to fashion cages around them for protection. The smallest tomatoe cages were way too big.
My order arrived later than expected and although the box said "Lay Flat" it was delivered standing on end. One of the plants had been suspended upside and most of the potting compost and moisture had fallen out of the pot. The shrub was very dried and sad looking. I immediately watered it and pruned back the dead heads before planting it as instructed. We are hoping it will come back - it wasn't cheap - but right now that's looking doubtful.
We're so sorry to hear how your plants arrived and that we didn't receive your photos! We have reached out privately to help!
Shopping and order placement was easy. Product delivered in a few days. And (2) bushes were in great condition. Nice established bushes which already had baby berries! Now I just have to wait for them to grow and produce. Hopefully will be a nice treat when I can harvest.
Needed advice. Didn't get it. Sent pics got no response.
We're sorry to hear that your tree isn't doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Was a little banged up when it arrived but after getting it replanted and giving it a couple of days it's doing great!
Good. But I didn't like the fact that as a first time user I could not take Advantage of more than one discount offers.
Good. But I didn't like the fact that as a first time user I could not take Davy of more than one discount offers.
I'VE PLANTED MY TREE A FEW DAYS AFTER I RECIEVED IT ALONG WITH MY HONEY SUCKLE. UNFORTUNATELY THE WEATHER HAS BEEN SO VERY HOT THAT THEY ARE TAKING AWHILE TO TAKE OFF. BUT THEY STILL LOOK GOOD.
Before, all plants came in perfect shape, this time my tree arrived dried up. Soil was dry in a plastic bag
(which means tree wasn't watered before shipping). I soaked it in water than put it in a pot. Yesterday I've noticed new growth yay! Tree is saved, but this should never happened.
It really angers me to have to buy more things to get free shipping. You also need a separate section for fertilizer, plant food etc. You are always sold out of everything.
Thank you for the feedback!
It really angers me to have to buy more things to get free shipping. You also need a separate section for fertilizer, plant food etc. You are always sold out of everything.
Ordered an avocado tree as a gift for a friend. Brighter Blooms was outstanding from start to finish. First with selection of an excellent tree, then with vigilant shipment tracking to assure the tree arrived at its destination safely and in good condition.
So far, so good. We'll see if we're really happy once the shrubs arrive. We'll, it took 5 days and the plants were REALLY in need of water.
So far, so good. We'll see if we're really happy once the shrubs arrive.
I would rate it five star but it wouldn't let me select the 5th star on my phone…. Very satisfied! My trees were broken by the delivery company when they arrived but when I contacted customer support at Brighter Blooms they sent me two new trees right away that came in perfect condition.
Answer: All my stuff was terrible STAY AWAY So i would call it a scam
Answer: NOPE! I DONT HAVE EVEN 1 SUCCESS STORY FOR BRIGHTER BLOOMS! TERRIBLE
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!