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BrighterBlooms.comReviews 4,150

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Oklahoma
1 review
0 helpful votes
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Rose of Sharon tree
June 10, 2021
Updated review

Tree arrived in great shape. Looking forward to blooms soon!

Date of experience: June 10, 2021

Easy shopping!
May 19, 2021
Previous review

Easy shopping!

Date of experience: May 19, 2021
Ohio
2 reviews
0 helpful votes
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Brighter Blooms
June 10, 2021

The site is very easy to use. Easy to order what you want. One tree of my order arrived quickly and in excellent condition. Waiting for the tree I ordered at the same time. Wasn't aware of back-order and called to check on order.

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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1 of 2 survived the transit
June 9, 2021

I ordered 2 lavender phenomenal plants. Both looked pretty worn when I unpacked them. I've planted both since then. One looks like it has the chance to make it. The other plant not so much.

Date of experience: June 9, 2021
Pennsylvania
2 reviews
0 helpful votes
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Order Received
June 9, 2021

All the plants ordered were received. The packaging was good and secured each plant. Unfortunately one plant died and a some of others are struggling.

Date of experience: June 9, 2021
Michigan
1 review
0 helpful votes
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Plants were very small for price.
June 10, 2021

Not good found better ones 5 times the size and quality and Menards

Date of experience: June 9, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

We're so sorry to hear that your plants were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Georgia
2 reviews
0 helpful votes
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Not pleased
June 10, 2021

I had no idea they were affiliated with Fast Growing Trees. Had I known I would have purchased elsewhere. The plant was broken at the top growth and though larger than the wisteria I had previously purchased still not what I expected.

Date of experience: June 9, 2021
Racheal S. BrighterBlooms.com Rep
over a year old

FGT is our sister nursery! We have reached out privately to assist you with your tree!

Colorado
1 review
0 helpful votes
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Healthy plants, great service.
June 9, 2021

Trees looked very healthy, shipping was good and packing was awesome. Only complaint I have is I wish they would give a better size description. They tell you approximate height but there is no info on the diameter of the trunk. Mine was a lot smaller than I expected. Overall a good experience.

Date of experience: June 9, 2021
District of Columbia
1 review
0 helpful votes
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The rose tree we ordered has three rose blooms on it that have flowered. Looks very nice. The critique we have is that the tree stock has a bit of a bend in it--it is not completely straight--which makes the aesthetic more of a 4 out of 5.

Date of experience: June 9, 2021
Colorado
1 review
0 helpful votes
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Too soon to tell...
June 9, 2021
Updated review

So far, so good! The tree came boxed well, although one branch was broken so that I had to cut it off. It looks very straight, healthy, and does have buds on it already. However I am surprised there isn't perhaps a two part survey - one to ask about the shopping/shipping experience and another, say 6-12 months later. Obviously the most important part is that it survives and thrives! Hope so!

Date of experience: June 9, 2021

So far, so good!
May 14, 2021
Previous review

So far, so good!

Date of experience: May 14, 2021
Virginia
1 review
0 helpful votes
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New customer
June 9, 2021

Everything came in good shape and ready to go. Not much more you can ask for.

Date of experience: June 9, 2021
Washington
1 review
0 helpful votes
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Broken stems
June 8, 2021

While one of the plants was fine, the other two came with many dead and broken stems

Date of experience: June 8, 2021
Massachusetts
1 review
0 helpful votes
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Shipping Took It's Toll
June 8, 2021

When I received my tree it had been in a box for several days... up to a week. The temps outside were in the 80's. I can't imagine how hot it was in the delivery truck. The tree was extremely dried out. The root ball was bone dry. All growth on the tree was dead. Everything was brown and snapping off in your fingers. When I pruned all the dead limbs back on the tree the only thing left was the main trunk. I planted and now after 3 weeks I see growth thankfully. His nickname is Charlie Brown because he looks worse than the tree from the Christmas special.

Date of experience: June 8, 2021
Louisiana
1 review
0 helpful votes
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Easy peasy
June 8, 2021

We needed an unusual gift for an unusual employee and it was easy to shop and he recieved the plant.
I love the addition of insurance just in case.

Date of experience: June 8, 2021
Maryland
2 reviews
0 helpful votes
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All good
June 8, 2021

All good. Order received and shipped in a timely manner.

Date of experience: June 8, 2021
Pennsylvania
2 reviews
0 helpful votes
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Great experience!
June 8, 2021

Love the entire experience with BrighterBlooms, from the website navigation and resources to the physical plant delivery. The variety of plants is amazing and we really enjoy being able to order larger sizes, so we can appreciate the look of a more mature plant. We have ordered 3 or 4 times from BB and each time the plants arrive in secure packaging and in great condition. We are finishing up a pool project a d will be ordering Windmill Palms!

Date of experience: June 8, 2021
Kentucky
1 review
0 helpful votes
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Great experience
June 8, 2021
Updated review

I ordered a palm tree. It arrived promptly and in excellent condition.

Date of experience: June 8, 2021

Quick and easy
May 17, 2021
Previous review

Quick and easy

Date of experience: May 17, 2021
Wyoming
1 review
0 helpful votes
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Easy and efficient. It was just as featured in other reviews.

Date of experience: June 8, 2021

Easy and efficient
May 14, 2021
Previous review

Easy and efficient

Date of experience: May 14, 2021
Vermont
1 review
0 helpful votes
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I dont like to write 50 words review, but, ordering was easy. Came quickly. Packaged well and cant wait till it grows. Beautiful tree and may order more if we get more stimmy dollars. Lol. Thank you!

Date of experience: June 8, 2021

So far so good...
May 17, 2021
Previous review

So far so good... we shall see when arrives

Date of experience: May 17, 2021
Massachusetts
1 review
0 helpful votes
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Great Plants at a great price!
June 8, 2021

Plants at a great price! They were perfectly wrapped, I would definitely buy from them again!

Date of experience: June 8, 2021
Colorado
1 review
0 helpful votes
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Beautiful trees
June 7, 2021

My trees were fully wrapped and protected. They were in great shape when they arrived and I planted them right away. They are growing very well. I'm really satisfied with this company.

Date of experience: June 7, 2021