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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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Nevada
2 reviews
0 helpful votes
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Why was the shipping delayed.
October 25, 2021

I ordered a plant to honor a woman who was very special to me, passed away at the beginning of October, I ordered the plant so it could be places at her home, it took fifteen days before it reached its destination. It was dried out and looked dreadful when it arrived. I am still angry, her daughter the recipient believes she can restore it, me not so sure. That plant cost me $77.00. There will be no good review here.

Date of experience: October 22, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how long your plant took to arrive! We have reached out privately to help with this!

Texas
1 review
0 helpful votes
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Coral bells
October 22, 2021

Plants arrived in very good condition, very pleased.

Date of experience: October 22, 2021
Virginia
1 review
0 helpful votes
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Great Service
October 22, 2021

Impressed by speed and packaging quality. There is one branch that has peeling bark and looks a bit concerning though.

Date of experience: October 22, 2021
Connecticut
3 reviews
0 helpful votes
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From the user friendly ordering to the prompt delivery, the whole experience was very easy and positive.
The product is worth every penny.

Date of experience: October 22, 2021
Texas
1 review
0 helpful votes
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Bad packaging
October 25, 2021

It seems that packing of these plants was so bad? Broken branches and leaves stapled to box? Poor packaging...

Date of experience: October 22, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
2 reviews
0 helpful votes
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Maple Tree
October 22, 2021

The packaging was AWESOME! Not one speck of dirt lost. The tree was very healthy! My only complaint is it's not a little bit fuller, but overall, an excellent experience, and I would HIGHLY recommend Brighter Blooms!

Date of experience: October 22, 2021
Florida
1 review
0 helpful votes
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Damaged plants
October 21, 2021

My first order they shipped all 4 of my plants in one little box. 2 of them came pretty damaged. I submitted a claim and they were happy to send me replacements even though my 2 damaged plants were able to recover from the damage.

Date of experience: October 21, 2021
Texas
1 review
0 helpful votes
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Just beautiful
October 20, 2021

Easy shopping. Do like the selection of plants, would love more options! Maybe saplings?

Date of experience: October 20, 2021
California
1 review
0 helpful votes
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Pear Tree
October 20, 2021

It was a gift. The recipient seemed very happy. The proof will be in the next season.

Date of experience: October 20, 2021
New York
1 review
0 helpful votes
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Product was supposed to arrive and I got an Email that day saying that everything is out of stock and my order is cancelled.

Date of experience: October 19, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry that we weren't able to ship these trees! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We do sincerely apologize again for the inconvenience!

Kentucky
1 review
0 helpful votes
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Only problem I have is with the product when I received it. 2/8 are not good.

Date of experience: October 19, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your fig trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Georgia
1 review
0 helpful votes
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Crimson King Maple trees
October 19, 2021

I ordered 2 trees. One had several leaves on it whereas the other didn't. I'm hoping that these trees grow and do well and I will be able to see the results next spring.

Date of experience: October 19, 2021
Pennsylvania
1 review
0 helpful votes
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Good Service
October 19, 2021

The trees I'd ordered the first time around came damaged and though I didn't ask for it, they were replaced pronto and the new ones are great. Very good customer service, and prompt fixing of the damage done in shipping - which wasn't really their fault at all.

Date of experience: October 19, 2021
Indiana
1 review
0 helpful votes
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I ordered the root fertilizer and paid for two packages. Didn't ship! I contacted them NO response!

Date of experience: October 19, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that we didn't receive your email! We have reached out privately to help!

Oregon
2 reviews
0 helpful votes
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Great Customer Service
October 18, 2021

I ordered a small tree and 3 shrubs. FedEx took more than 14 days to reach me and they arrived very stressed. When I reached out to Customer Service, they immediately sent replacements. The new batch arrived healthy looking and full.

Date of experience: October 18, 2021
Ohio
1 review
0 helpful votes
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Coral bark Japanese maple
October 18, 2021

It arrived in great shape. We planted it the day we received it. So far it's living.

Date of experience: October 18, 2021
Oklahoma
1 review
0 helpful votes
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Excellent
October 18, 2021

I love the ease of use of the website and also how well explained everything regard the product is. Excited to put some trees in the ground and grow my own food.

Date of experience: October 18, 2021
Georgia
6 reviews
3 helpful votes
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Good Stuff
October 18, 2021

Quick & easy and checkout is a breeze! Good selection of plants.

Date of experience: October 18, 2021
Illinois
1 review
0 helpful votes
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Had what I needed in stock
October 18, 2021

Easily found the tree I was looking for and at a reasonable price. Shopping was quick. Great experience.

Date of experience: October 18, 2021
Georgia
1 review
0 helpful votes
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Luckily the plant was still alive (and is now thriving!), but considering I live only 2 hours away from Brighter Blooms, I'm appalled that it took Fed Ex such a long time. This is NOT Brighter Blooms' fault whatsoever.

Date of experience: October 18, 2021