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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My plants were package very will and delivered safe. Been in the gourd about 3 weeks now and doing greeat.
I was impressed with the way the trees were packed for shipping. They did a wonderful job.
Easy to do it. I bought the tree with one year guarantee. Hoping that I will receive a 3 ft tree.
Wisteria plant was tiny with 5 leaves on it and is struggling but since i bought this i get spam from this company every single day. Sometimes twice. I never signed up for a spam list, i just wanted a plant. Its never ending. Not buying from these spammers again
Plants arrive on time and healthy, what more can you ask for?
First time buyer. I have been contemplating a purchase for sometime and was immediately impressed by the selection, plant information and price. Since I was Apprehensive the guarantee put my mind at ease knowing that my plants will survive. I'm pretty excited to watch my investment grow and become a part of my home.
The tree that I ordered was perfect when it arrived.
Please make sure the plant roots are moist, the last order arrived bone dry!
Please make sure the plant roots are moist, the last order arrived bone dry!
My snake plant in good shape and the Areca palm was ok too but it did have some brown leaves. The lemon tree however was very small. I ordered the 1-2 ft true and got something that was less than a foot. Also the leaves have holes in them
The whole process was very easy. I placed the order with no issues and the tree arrived within a few days. Beautiful tree. I can't wait to see it grow.
One of trees is already blooming with new leaves and one of trees is dying.
We're sorry to hear that one of your trees isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
I ordered two eucalyptus and a miss Kim lilac. They all came in the same box, and it was jammed in pretty tight. The lilac was a decent size, but looked really rough with broken leaves and stems. The eucalyptus (young and forgiving stems) recovered within a few days of planting.
Super nice lady who helped me with the order. Plant arrived dry. Hopefully it will come out of it in the spring!
I had two fig trees delivered. One was reasonably sized and the other look like a twig with barely 2 or three leaves. I was very disappointed. Especially since they were gifts.
I received a notice that I had money in my account, but I didn't see any way to apply it in the ordering and paying process. Please connect my current purchase and apply money already in my account t. Thank you
It was a breeze, as soon as it was delivered I planted them and watered them as well.
Ordered a ti plant, because I loved the colors of the islands. Shipping was fast, and product arrived in great condition! I'll definitely buy from them again.
Happy so far as I'm just finishing the ordering stage. Found plants that I can't find locally any longer.
Update: disappointed in the plants delivered. Due to their condition, I would have never entertained purchasing the plants I received if I had seen them at a nursery. I do hope they survive.
I had an issue with some branches being broken inside the box but they remedied it quickly!
Excellent, received plants as promised in good condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry for how your plant arrived! We're reaching out to get some photos!