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BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Order received quickly and plants were in healthy shape. My only concern or question is why did you cut the top out of the tree? I'm sure it will make another main branch, but it would be a nicer tree if it wasn't cut.
Otherwise, everything was good.
Diane
ORDERING WAS EASY. Shopping was fun and the search bar is awesome and locates exactly what you are looking for.
Not great buying plants that gets shipped. Not the best condition when they arrived.
I was concerned when the plants arrived packaged on their sides with some broken pieces. However, the plants seemed healthy and am hopeful that all 16 will survive and thrive.
Quick and easy. Loved my order. Nicely shipped. Came in the time they told me.
We had questions and spoke to Andrea. Extremely helpful and courteous.
The tree is beautiful however, it was a bit beat up.
Good experience with ordering - no problems. Very easy & professional.
Great experience and price well packaged
Convenient
I was impressed that the tree we purchased made it in just one week to the West Coast (despite the current delivery/supply chain issues) in perfect condition. It is now planted in our yard and appears healthy. Shipping costs were quite reasonable all things considered.
Good shopping experience so far. If the plants stay alive, it'll be a good purchase.
Nothing has gone wrong. That's unusual these days.
Not so good. The plants arrived a little bit messy
Ordered, received, planted! Easy experience and a beautiful tree!
Beautiful plants. Packaged well. Shipped fast. I would use again & highly recommend
Fairly straight-forward ordering system. Needed a dwarf fruit tree, and they had one that fit the bill.
Sent my Mom a Camellia for her birthday and it arrived fresh, stunning, and ready to plant!
Received my Redbud in a timely manner and it was in great condition. Our landscaper planted it for us and it seems to be thriving. Thank you Brighter Blooms. I will be getting more shrubs and trees from you in the spring once we start on the front yard!
Fast delivery. Healthy plants. One absolutely Beautiful Norway and two so so but unique.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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