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BrighterBlooms.comReviews 4,149

4.4

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BrighterBlooms.com Reviews Summary

The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
846
value
36
shipping
35
quality
3,581
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22,144 reviews

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North Carolina
1 review
0 helpful votes
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Satisfied Customer
November 8, 2021

Prompt delivery, packaged very well and plants in good shape.

Date of experience: November 8, 2021
New York
1 review
0 helpful votes
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Lemon Tree no lemon
November 8, 2021

Great choices. Like no shipping charges. Item looks very healthy.

Date of experience: November 8, 2021
California
1 review
0 helpful votes
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Great fix
November 7, 2021

One plant was missing from my shipment. But once I notified Brighter Blooms of the issue the missing plant was shipped out right away. Thanks!

Date of experience: November 7, 2021
Tennessee
3 reviews
0 helpful votes
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Not as healthy as I expected
November 9, 2021

I was expecting much healthier plants. I don't know if it was the long delivery after order was placed, but the plants were yellow or dead looking. :(

Date of experience: November 7, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants upon arrival! We are reaching out to get some photos so we can assist you further!

North Carolina
1 review
0 helpful votes
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Very satisfied
November 6, 2021

Was reluctant at first to purchase Italian Cypress plants online. Spoke to a representative and was assured of the quality. Received the plants and after reviewing the packaging, I understood how this was possible. Very satisfied and will use again in the future.

Date of experience: November 6, 2021
Georgia
1 review
0 helpful votes
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Very healthy trees
November 6, 2021

Very satisfied and will continue to patronize and buy products that meet my current needs

Date of experience: November 6, 2021
Iowa
1 review
0 helpful votes
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Shade trees
November 5, 2021

I purchased 4 shade trees to replace dead/dying ash trees in my yard. These trees were living and in good condition, I was able to plant them within 48 hrs. Of arrival.

Date of experience: November 5, 2021
New York
1 review
0 helpful votes
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Review tbd
November 5, 2021

I found the ordering easy and the shipping fast. That being said my avocado tree has been planted for two weeks in fresh soil with mulch on top and the leaves are shriveling and falling off. I don't know if it's transplant shock or just a weak plant. I figured I'd give it two more weeks to correct before asking for a refund. The tree was expensive for it to not transplant well.

Date of experience: November 5, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

California
1 review
0 helpful votes
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Awesome delivery experience.
November 5, 2021

The packaging for these plants was the best I've ever encountered, and I've ordered countless plants. Thank you!

Date of experience: November 5, 2021
California
1 review
0 helpful votes
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Satisfied repeat customer
November 5, 2021

I ordered a dragonfruit cactus and it arrived within a week. I was very happy about that. It was in good condition and is now enjoying its new life on my patio.

Date of experience: November 5, 2021
California
1 review
0 helpful votes
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Dead Plants
November 5, 2021

I am giving a few stars because customer service has been great so far with the "warranty" they provide.

I bought a Benjamin ficus and when it arrived it was in bad shape and ended up dying. I received a credit and have purchased several more plants with my $100 credit to not have it go to waste. I do need to pay shipping and all of the plants I have bought have all come nearly dead or completely dead.

I would not recommend this company or perhaps buying online at all. Save your money and time and don't bother online shopping for plants.

I've attached my most recent tree that I bought.

Date of experience: November 5, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Happy Customer
November 5, 2021

The first plant that we got was broken so were disappointed with them at start. We reached out to them with a picture and were stunned by the response. Fastest response that we have ever received and also without asking any other question they told us that they are shipping another plant with zero cost to us. BEST CUSTOMER SERVICE!

Date of experience: November 5, 2021
California
2 reviews
0 helpful votes
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Easy to order, fast delivery
November 4, 2021

Very easy to navigate and a good selection of plants I wanted

Date of experience: November 4, 2021
Kentucky
1 review
0 helpful votes
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Trees
November 4, 2021

Very healthy plants and quick service. Easily accessed website.

Date of experience: November 4, 2021
Texas
1 review
0 helpful votes
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Great experience
November 4, 2021

First time ordering plants online. They came quickly and in great condition. Great experience overall

Date of experience: November 4, 2021
Washington
1 review
0 helpful votes
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Great little trees
November 3, 2021
Updated review

Easy and quick. I've had good luck with shipping so far.

Date of experience: November 3, 2021

Easy and quick
October 27, 2021
Previous review

Easy and quick. I've had good luck with shipping so far.

Date of experience: October 27, 2021

Didn't like that I couldn't bring up the reviews on...
February 20, 2021
Previous review

Didn't like that I couldn't bring up the reviews on either order. I wouldn't have purchased if I had not done so before.

Date of experience: February 20, 2021
Nevada
2 reviews
0 helpful votes
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Fantastic
November 3, 2021

Well i only ordered from your place of business one time and planning on ordering again

Date of experience: November 3, 2021
Florida
1 review
0 helpful votes
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Crabapple Tree
November 3, 2021

Just planted it. 5-6 ft. All the leaves fell off but it is November. Will check again in the Spring.

Date of experience: November 3, 2021
Oregon
1 review
0 helpful votes
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Hit n miss
November 4, 2021

Ordered 2 of each, one would look good and one bad or both bad.

Date of experience: November 3, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

North Carolina
1 review
0 helpful votes
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Ordered a replacement shrub as one of five died. Also did a warranty claim and that shrub never showed up. The shrub that did ship is quite different than the ones I have so I am suspicious that it is a different cultivar though labelled as the same as my existing shrubs.

Date of experience: November 3, 2021