The website wouldn't let me choose the $9.99 a month service plan, defaulting instead to a $24/month plan. I called and Janice set me up with the lower plan and added the 10% discount code that popped up with the online ordering service. She also gave me her direct number if I need any help with the product. Very professional!
I thought I would receive something decent for the money I paid, but I was wrong. This thing feels and looks super cheap. Everything about it is cheap, the construction, the materials, and how the damn thing performs. If I had to guess how much this was purchased for, I'd say 3 dollars. I wouldn't pay more than 10 dollars for this. But that's fine, you live and you learn. If this review gets posted, STAY AWAY!
Hello,
We're sorry to see that we rated low and we would like to apologize for any inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get the issue resolved through our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Brickhouse Security is my go to place when I need that special item. Surely I can find somewhere here in Los Angeles to purchase what I need, but there is no comparison to the Customer Service, knowledge, and expertise I get by speaking to one their service agents regarding my needs. If there is a hiccup in your order they are quick to fix it w/o any issues. I am a satisfied customer, and have been for awhile. Thank you Anthony Rios for your outstanding customer service and excellent knowledge of the products you sell for Brickhouse Security.
Reno Dominik
CEO
Predator International Protection Group
Hello,
Thank you for the great review! We are a security company full of security experts who have been trained in security and know exactly how to help. We believe in providing our customers with the best products. We truly appreciate your business and your trust in us.
BrickHouse Security Team
They overcharged me for broken service. Did not cancel had to have charge reversed. They dont answer their phones. Avoid this company
We're sorry about your experience. Our website outlines our subscription fees, and we strive for transparency in all our billing practices. Our customer support is available seven days a week from 9am to 9pm EST via phone and email. Additionally, we offer support via text or chat; live reps will reply between 9am and 9pm EST and 7 pm EST on weekends to assist with any inquiries or issues. Please contact us so we can address them and work towards a resolution. We value your feedback and are here to help.
I called BrickHouse Security and was fortunate enough to get Fatou Ceesay as the representative who helped me. I received the best customer service ever, she was so helpful, professional, knowledgeable and kind. Customer service is a lost art and a thing of the past. It is so refreshing to call a business and get treated so well. Thank you.
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer service and we're glad that Fatou was able to provide you an outstanding service. It's her kind of flexibility and dedication that will help this company grow to its full potential. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
I researched a GPS and contacted Brickhouse Security to inquire regarding various products. I spoke with a Rep "Adam G". He was very professional and took the time to describe each product available. I elected to place the order by phone which was processed directly. Due to the warehouse being closed for inventory he gave me a courtesy 10% discount and waived the fee for expedited Air Freight Shipping. GREAT CUSTOMER SERVICE! Happy New Year Brickhouse Security!
Hello,
Thanks for leaving a wonderful review and mentioning Adam. He is definitely great and takes his job very seriously. He is an asset to our team and we couldn't be more proud of him. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
You guys were great delivery sucks! Finally received my package 5 days late. Brick house security refunded my shipping pain my request, when it didn't arrive on second day as per paid shipping!
Hello,
Thank you for your feedback and we apologize for the inconvenience. We work hard to go above and beyond for our customers. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
I want to tell everybody out there that the package arrived. I havent used the product yet so I have no idea if its any good. But it did come here quickly.
Hello,
Thank you for your feedback! We’re glad you enjoyed our fast delivery time. Our company makes quick service a top priority. Please don’t hesitate to contact us if you need further help.
BrickHouse Security Team
I just installed my purchase recently and have not had enough time yet to give my full review to let you know if I'm completely satisfied or not. Stay tuned for my feedback. Thanks again!
Hi,
Thank you for the perfect score! We offer world-class customer service and unlimited lifetime technical support on every product. Please don’t hesitate to contact our Support Team if you would need help with anything.
BrickHouse Security Team
Janice was very patient with me, answered all of my questions and was helpful in placing my first order. I hope to be purchasing another unit very soon. Thank you.
Hi,
Thank you for your wonderful review! The Sales Team here at BrickHouse Security is thrilled to hear such good feedback. They are absolutely great and very well-informed on our wide variety of products. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
Sales Rep Fatou answered most of my questions before I even asked them. Very professional, friendly and efficient in her position. Happy I chose this company already! Thank you
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer service and we're glad that Fatou was able to provide you an outstanding service. It's her kind of flexibility and dedication that will help this company grow to its full potential. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
DO NOT TRUST THIS COMPANY OR THE PRICES THEY QUOTE ONLINE! I purchased an item from Brickhouse online. I received an e-mail asking for payment confirmation and replied immediately and followed up with a phone call. Customer service advised my payment was received and all was well including the next day shipping charge. After waiting to receive the product the following day, I called to follow up and was advised the product was being drop shipped from the supplier and it would arrive the next day by 8:00 PM. Shortly after that call, I received a call from Customer Service advising me of a "price spike" and that the products I ordered would cost me 50% more than what I had paid. I told them this was unacceptable and asked them to speak to a supervisor. The supervisor told me the same and said they would not honor the price quoted online.
I contacted the CEO/Founder Todd Morris directly to ask for his assistance. His response was: "This is a part that we very rarely sell and with the supply chain issues it is possible the price went up recently and we were not notified until we put in the order for you. I will ask my team to remove this part from our site and talk to the distributor because that is not how we want to do business. "
HOW DOES THEIR INABILITY TO KEEP THEIR WEBSITE UPDATED BECOME MY PROBLEM? They offered a price for a product and I accepted that offer. Sounds like a contract to me. They have not only breached the contract but also ruined their credibility to do business as a "trusted" company.
We apologize for the inconvenience and understand how frustrating this situation must have been. We strive to keep our website's pricing and availability as accurate as possible. Unfortunately, on rare occasions, our vendors sometimes adjust prices without prior notice, and we only became aware of the price increase when processing your order.
While we couldn't match the old pricing without incurring a loss, we did offer a discount off the total price. We're sorry that this did not meet your expectations. Please rest assured that we have implemented measures to prevent such issues in the future.
Wonderful product. Works as advertised! Easy setup. Shows up fast. Magnet box is strong and completely waterproof. Also great customer service.
Thank you! At BrickHouse Security, we are committed to delivering exceptional products that exceed expectations. We value your feedback and appreciate your kind words about our support.
We tried to change our password to correct our payment method. John told us he had corrected. We tried after getting off the phone and never was updated.
Hello,
Thank you for your feedback and we're sorry to see that we rated low. We tried to get in touch but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Ray. Was very helpful and professional. He took the time to listen to that problem I was having with my Nano tracker. And took care of the issue without any hesitation.
Hello,
Thank you so much for your amazing review! We work really hard to provide an excellent Customer and Technical service and we're glad that Ray was able to provide you an outstanding service. We're looking forward to being of any assistance in the future.
BrickHouse Security Team
Very happy with Janice. Knows the product and very helpful and professional. 10 out of 10. She reviewed several products and based on the situation and need offered a very good option.
Hello,
Thanks for leaving a wonderful review and mentioning Janice. She is definitely great and takes his job very seriously. She is an asset to our team and we couldn't be more proud of her. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with our service. We truly appreciate your business and your trust in us. Please feel free to contact us if you need further help.
BrickHouse Security Team
Great product works great very happy video playback is great clear picture does a wonderful job easy to operate easy playback im very impressed with the product
Hello,
Thank you for your honest feedback. We always do our best to offer high-performance and great quality products and we always look for ways to improve our current offerings. Please feel free to contact us if you need further help.
BrickHouse Security Team
The only issue I have is the Bullitt cameras only tilt one way I need cameras that tilt up and down and side to side.it makes it hard to mount on wall and see down the side of the building.
Hello,
Thank you for your feedback and we're sorry for the inconvenience. We tried to get in touch with you to offer further help but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Have used your company for 12 years, and its, always been consistent. The unitvis, easy to use but more importantly it really works. Our Baby Jesus has been safe for the last 12 years.
Hello,
Thank you for such a great review! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We are grateful that you trust us for your security needs.
BrickHouse Security Team
I think you ship me the wrong GPS tracker. I leave in Canada but I order from Florida. I would like to use my GPS in Canada only.
What can I do?
Could you change me?
Hello,
Thank you for your feedback and we're sorry to see that we rated low. We tried to get in touch with you to offer further help but as we have not heard back, we hope this means that you were able to get any issue resolved by our Support team. Please feel free to contact us if you need further help.
BrickHouse Security Team
Overview
BrickHouse Security has a rating of 3.4 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention and customer service. BrickHouse Security ranks 1st among GPS sites.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer trust. Their support team, known for its expertise and responsiveness, is readily available via call or text to assist with setup, troubleshooting, and any questions that may arise. This level of support ensures that customers can rely on BrickHouse Security not just for quality products, but for ongoing assistance whenever needed.
BrickHouse Security’s mission is to make security and tracking both accessible and effective for everyone. Trusted by hundreds of thousands, their state-of-the-art GPS tracking solutions are designed to safeguard the things that matter most. By focusing on customer needs and continually advancing their technology, BrickHouse Security has built a reputation for excellence in the security and tracking industry. Join the many satisfied customers who rely on BrickHouse Security for their tracking needs and experience firsthand the difference that their commitment to quality and service can make.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing your feedback and we apologize for the inconvenience. Our Customer Service team would be glad to help you update your subscription plan. This is to ensure that the GPS tracker will be programmed correctly. We work hard to go above and beyond for our customers and we're glad that you are completely satisfied with how Janice assisted you. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team