BrickHouse Security

I bought two mini usb charging cameras. They both will not link to the apple app.
I even tried typing the super long UID in by hand. I looked on line for a training video and only see video for an older model. BH's other items have been good. Will try tech support next. Instructions can only be read with a magnifying glass (not kidding) reduced down to 2 pt type.

Disappointed in the performance. Misses recording at least the first 15 seconds of activity in motion detection mode. No way to set the recording time stamp or date stamp and it doesn't use the time set on the clock. No manual except for the one that comes with the clock manufacturer. Naming of folders on SD card makes no sense.

The order was very fast, and i am very happy with that, however 2 of the cameras are defective. Can I exchange them. One is very blurred, and when i inserted the micro chip it fell inside and could not be removed. Sincerly, Claude Self *******704

Hi, just received my device and i activated it with no problem. I do like the websites dashboard, its easy to follow. The only issue i have with it is that the device is in my vehicle a secured indoor garage but the network cannot detect the device.

Ray. Was very helpful and professional. He took the time to listen to that problem I was having with my Nano tracker. And took care of the issue without any hesitation.

Great Transaction. Fast delivery, good customer service, quality product received in adequate packing materials. Will place another order with Brickhouse Security in the near future.

Excellent Technical Support! Bien walk me thru the process including configuration of the CAM. It actually works... now if I can only remember the steps on how we did it incase I need to purchase another camera... thank you Bien - you're Awesome!

Adam was very very helpful and stayed in my budget. He definitely was the best customer service rep I have ever experienced. Can't wait to get the item, Adam also stressed me to make sure I call back if any problems come up. So awesome and comforting. Make sure you ask for Adam G.

I spoke with Bien concerning my lost software problem, he was very professional and helpful. My computer crashed and after I was able to get back online, I have misplaced my original software. Now I'm not sure what to do! My particular camera unit is discontinued and the manufacture possibly could send me new software.

Adam Guayco, was very professional and concerned about my situation.
Being a business owner myself I find Adam to be a asset to Brickhouse Security.
It was a pleasure to hear him ask me is there any thing else that I could help you with Mr. Harmon.
Thats the kind of service a customer need.
I called that five star service. Thank you Mr. Adam G.
Respectfully submitted,
Eugene Harmon

Very good & professional service on both orders by Adam G. And Janice. Seems to work well. Both iphone app and webpage tracking very simple--a very nice surprise. Just logged in and was already tracking. Device is not large and is black, so hides easily on vehicle frame. Got the "on demand" service plan and is fine for my purpose.

Couldn't get any easier. I ordered it one morning, it shipped the same day. It came in three days later. I charged it overnight and logged into the account that was emailed to me. Works great!
Thanks Brickhouse.

Great company you have great gadgets for help in your home or self security in a growing dangerous wordly environments i hope your company stays up to date with today's ever-changing needs. Good Luck.

Adam was very professional, very knowledgeable, he was very patient, and took time to explain everything I asked him. He went beyond the call of duty to assist me in every way, from product information to mailing instructions for a secure pick up.

Adam was very helpful with my problems and questions. He explained all the available options and resolve my issues. I like to talk to your representatives because they are all very knowledgeable and helpful.

I would recommend this product to anyone trying to keep track of their vehicles location, have had no troubles with it whatsoever glad I didn't see some of the negative reviews. It has performed flawlessly. I have the model that plugs into the vehicle's
Obd port

Eon 3.0 said battery will last for 100 days without charge but it can be used for 30 days without charge and it is depend how to track the device the more we track the less time for battery. The location is not accurate, it is about couple address from location of device.

The website wouldn't let me choose the $9.99 a month service plan, defaulting instead to a $24/month plan. I called and Janice set me up with the lower plan and added the 10% discount code that popped up with the online ordering service. She also gave me her direct number if I need any help with the product. Very professional!