The site was easy to navigate and ordering was even easier. The tracking site is very intuitive and I had geofences setup and tracking within minutes.
The lady that I talked to was very knowledgeable and discreet about what I ordered. Dont know her name but she is a keeper.
Pretty straight forward, nothing noteworthy to mention. Seems the battery life does not last as long as advertised but I am still testing.
Hello,
Thank you for your feedback and we sincerely apologize if your experience did not match your expectations in the battery life. The battery life of a device depends on the tracking intervals and how frequent it senses movement. To know ways to maximize the use of the battery, please don't hesitate to contact us.
BrickHouse Security Team
So far all is good. I hope the products hold up although some of the instructions leave a lot to desire.
Hello,
Thank you for posting a review! We take pride in providing high-performance technology tools for security and surveillance needs. Our Tech Support team may be able to walk you through and resolve your issue, please call us at 800-654-7966. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
Not sure how to use and set up the unit. Could not get in touch with tech support like Komando said I would be able to.
Hello,
We're sorry to see that we rated low and we would like to apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get the issue resolved by our Tech Support team. Please feel free to contact us if you need further help. You can reach us at 800-654-7966. Our lines are open Mondays to Fridays from 8:30 am to 8:30 pm EST and Saturdays and Sundays from 9 am to 6 pm EST.
BrickHouse Security Team
Excellent service fast delivery and good
Quality products product is very useful and dose
It's job as expected
Hello,
Thank you so much for your amazing review! As we are constantly aiming at improving our standards, our customers' feedback is our most valuable source and your positive review is a great motivation for our entire team. We are definitely inspired to do better. If we can be of any help, please don't hesitate to reach us anytime.
BrickHouse Security Team
I asked questions and he answered them with total knowledge of the product. No BS just facts on the product, about shipping, performance, etc.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful shopping experience to our customers and we're glad that you are completely satisfied with our service. Please feel free to contact us if you need further help.
BrickHouse Security Team
I had issue with walmart.com they canceled order then their price went up even though I could not thru them I reached out your company she was great
The product arrived as promised, but activation did not begin until 3 days after I made payment. Activation should occur immediately upon payment.
Hello,
We apologize for the confusion. The billing will start 7 days upon purchase and not before your device is active. Activation normally takes 1-2 business and your request was submitted on a weekend. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
This cam is what I needed. Better yet recommend by your staff with a quick reply. Even when I had a followup question it was quick. Thanks again!
Hello,
We appreciate your wonderful comment! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. Our Team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team
I like this site keeps me up to date in what is going on I just need to figure out how to manage my tracker device lol
Hello,
Thank you for giving us a perfect rating! As a company, we do our very best to uphold our mission to provide a responsive solution in the security and surveillance industry. We offer world-class customer service, unmatched technical expertise and unlimited lifetime technical support on every product we sell. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
This is my 1st experience with Brickhouse but so far the ordering process and receiving the order quickly was a great experience.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful shopping experience to our customers and we're happy to hear that you’ve found us and use our services. Please feel free to contact us if you need further help.
BrickHouse Security Team
The claim that the battery will last 14 days is totally misleading. I have barely been able to use the tracker for 4 days without recharging.
Hello,
Thank you for your feedback and we sincerely apologize if your experience did not match your expectations in the battery life. The Spark Nano's battery life depends on the tracking intervals and how frequent the device sense movement. To know your options to maximize the use of the battery, please don't hesitate to contact us.
BrickHouse Security Team
I like the service. The product is great and serves my purpose. If there is an issue I can call customer support and they take care of it right away.
Hello,
Thank you so much for your amazing review! We always do our best to provide a wonderful experience to our customers and we're glad that you are completely satisfied with our service. Please feel free to contact us if you need further help.
BrickHouse Security Team
Thanks to all staff at brick House.we use this device for personal use and only.it works great for our needs.
Overall I am content with my purchase and I feel as if it is working as it said it would. Two things that dissapointed me was that when I ordered online the service plans options were not available. So I wasnt aware of the huge price differences from the plans. From the plans I was looking into the prices were $300/year and $120/year. Big difference. And I could even spend more. I dont like there are plans that the company makes for people who spend more. I wish they offered a plan that had all the perks of the $40/per month for a low price that was mostly affordable for anyone. The $10 a month plan is almost useless.
Another thing I wasnt aware of is that their customer service is outsourced. People who it seems dont really know product first hand. At least in my 3 times that I called they were all like that. The representatives on the phone and even chat just seemed like they were reading the manual that I had in my hand and had a difficult time answering my question which the answer could not be found in the manual. Overall, if I pay more per month, which adds up to considerably more over the course of a year, I can have an amazing product. Unfortunately I cant afford to spend that much so it makes it like Im not getting all the use from my product. Im sure there is some change in prices from Verizon because of the excess data usage, but Im sure its not that much more. Brick house is making a killing on the monthly plans when customers pay for the most expensive plan. Pass some savings on to customers.
Overall good product. Just wish monthly service plans were more affordable to reap the benefits of my tracker
Hello,
Thank you for your feedback and we apologize for the inconvenience. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. As stated on the Service plan tab on our website, all wired trackers come shipped with our recommended 30-second tracking interval for $24.99 per month only and if you would like to change it our Customer Service team would be glad to help you update it to ensure that the GPS tracker will be programmed correctly. We also regret that you had a negative experience with our team. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. If you would need help with anything, please don’t hesitate to contact us.
BrickHouse Security Team
The rep. On the phone was very helpful. I told her what I was looking for and she helped me find what i was needing. Thank you SO much!
Hello,
Thank you! We truly appreciate you for taking the time to review your experience with us. We work really hard to provide an exceptional Customer service and Tech Support experience. Please feel free to contact us if you need further help.
BrickHouse Security Team
Understood what I was trying to accomplish and got me there.
If what I am trying to do will work I will need 6 more. Thanks
Hello,
Thank you! We appreciate your feedback. We are grateful that you trust us with your security and surveillance needs. We’re happy to hear that you’ve found us and use our services. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
I am happy to say that my watch and mini cam work perfectly and are easy to operate. I am very happy with my purchase
Hello,
Thank you for the feedback! We always do our best to offer high-performance and great quality products and we're glad that you are satisfied with your order. We look forward to being of any assistance in the future.
BrickHouse Security Team
Great service Janice was very helpful. Ordering was great, i have to wait to see how is going to work
Hello,
Thank you for giving us a perfect rating! We offer world-class customer service, unmatched technical expertise and unlimited lifetime technical support on every product we sell. Please don’t hesitate to contact us if you need help with anything.
BrickHouse Security Team
Overview
BrickHouse Security has a rating of 3.4 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention and customer service. BrickHouse Security ranks 1st among GPS sites.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer trust. Their support team, known for its expertise and responsiveness, is readily available via call or text to assist with setup, troubleshooting, and any questions that may arise. This level of support ensures that customers can rely on BrickHouse Security not just for quality products, but for ongoing assistance whenever needed.
BrickHouse Security’s mission is to make security and tracking both accessible and effective for everyone. Trusted by hundreds of thousands, their state-of-the-art GPS tracking solutions are designed to safeguard the things that matter most. By focusing on customer needs and continually advancing their technology, BrickHouse Security has built a reputation for excellence in the security and tracking industry. Join the many satisfied customers who rely on BrickHouse Security for their tracking needs and experience firsthand the difference that their commitment to quality and service can make.
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Hello,
We appreciate your wonderful comment! Our Sales Team is fully trained, skilled and qualified to provide an excellent service. If you would need help with anything, please don't hesitate to call us.
BrickHouse Security Team