Brave New Look

On a family visit away from home, I ordered four masks plus two 5-packs of replacement filters on May 14, assuming that the quoted shipping time of 1-2 weeks would get them to me before I returned home June 4. When I advised BNL on the same day of my June 4 departure, Ian kindly replied that he had "processed [my] order through expedited shipping." On May 31 BNL notified me that the filters and two of the masks had been shipped, and the next dayJune 1I received shipping notice for the other two masks. At this point it was obvious that I wouldn't have the masks for my trip home, but presumably the forwarding order I'd filed with the USPS would get them to me eventually.

On June 10 I received notices from BNL that both packages (both described as "the last items in your order") had been delivered, and indeed the USPS did deliver the package containing the filters and two of the masks. In contrast to many reviewers, I have no complaints about the masks, which are quite satisfactory. They're nicely made and fit well. Inserting the filter is a bit of a hassle, but will doubtless become easier with practice.

The problem is the missing package. The delivery notice includes a link labeled
Haven't received your package yet? Let us know
So I did, but BNL responded
Thanks for reaching out! Your last order, #*******, was marked as delivered
To <my away address>. Just a heads up, it often takes 1-2 days from when
A package is marked as delivered to show up at your door. If it's been more
Than a couple of days, I can connect you with an agent who can help
Investigate this issue.

This message has been sent from an automated chatbot. If you have
Any other questions or did not receive the answers you needed, please
Respond to this message with "more help" and a real human agent will
Connect with you as soon as possible.

So I gave it nine more days and emailed BNL again about the missing package on June 19. So far (July 1) BNL has not responded.

My take on this is that BNL means well but are hopelessly unprepared for the pandemic-induced demand for masks. In BNL's defense, it should be noted that the problem could be the fault not of BNL but of the USPS, but if USPS were confused by the fact that BNL had assigned both packages the same tracking number, the blame falls back on BNL.

I ordered masks because I was drawn in by their sleek designs and advertised lead time of two weeks. Well, we hit two and half weeks with no updates and after looking at other reviews, my trust was shaken. I went ahead and contacted them to cancel my order. After the usual attempts to buy my patience (they promised discounted and expedited shipping), they finally agreed to refund my order. I'm not super pleased with the whole experience and I would have much preferred actually getting a mask, but I can't complain too much.

It took almost a month for my masks to ship and they still haven't arrived. They shipped via DHL which delivered the package to USPS which has said it's out for delivery for 3 business days now, but has still not arrived. I can't blame Brave New Look for the shipping delays entirely, but I with they would have used a more reliable shipping option than DHL. I was hoping for a smooth process so I could place a larger order

I ordered these masks because I liked the design, I ordered 4 and extra n. 25 filters. Total was about 80$. It did take about 4 weeks to arrive, I almost thought I have to do a charge-back but they came and I think they are very comfortable and fit well. I certainly prefer them to the hospital blue generic look or the black "Gladiator" look. Just know the company does not respond to inquiries rapidly and expect 3-4 weeks to receive it.

When you first enter the website to order masks, they automatically show you the reusable PM2.5 masks and say it's $20. That way of course you wouldn't have to click on "shop masks" on the website because it's already showing. But once you click on "show masks" the masks are $10. That means they try to trick people into buying it for $20 instead of $10!

I read the reviews on people who ordered face masks and had not received them. This company only responds to emails. I ordered 4 face masks with filters on May 8,2020. It took 3 weeks for this company to email me back about my complaint. They contacted me via email many times about the delay of my order. However today June 25,2020... I received my face masks... therefore I was not scammed. Each customer must take a chance on not receiving the products they order... this company does not refund money. I was one of the lucky ones that got my order via USPS shipping. I wish everyone good luck... just remember it will take a long time to get what you paid for... or in some cases... you get nothing... Good Luck on this risky business... it is ALL computer driven.

I received another order by UPS today and I didnt order these. I got my order back on 12/27 and it was correct. This label matches my original order but the pants dont match except for the correct size. The item inside is the wrong breed. Let me know with a review what you ordered and the date and maybe these are yours. I have a tracking code also that begins 1Z- and ends -90. Maybe you will see this. -Steve

Unlike other reviewers, we received our mask and extra filters within a week of our order. My wife likes the material and it seems that the filter is large enough that incoming air will not bypass it as long as it is adjusted to fit tightly. However, without an adjustable metal nose bridge, it leaks incoming air around our nose bridges which means virus droplets can get into the mask. This means the N95 filter is mostly useless. I removed the metal nose bridge from an old N95 mask and my wife will sew it onto the inside of the mask, which means we'll at least be able to use it until we run out of filters. Do not recommend purchase of it at BNL's high prices until a bridge is offered as a standard part of the mask.

I was so nervous when I read some of the negative reviews. Customer service responded back to me asap and I was happy with my piece of jewelry. My bracelet took three weeks to arrive.