Monica F.

Pleased with discount offered and ease of ordering

Ordered masks over 7 wks ago. STILL WAITING. Worst customer service! Unresponsive! Unable to reach a live representative! Have only received auto-generated emails telling me I will receive my order in 1-2 weeks (the most recent one I just received now says 3-4 weeks). Again, ordered OVER 7 WEEKS AGO! Their emails state to reply with More help' if I wish to be contacted by a live representative. I did this and just received the same exact automated response telling me 3-4 weeks to receive order, and to reply more help' if I wish to be contacted by a live representative. I have put in 2 orders from ANOTHER COMPANY in the last 3 weeks and my 1st order I received in less than 10 days, 2nd order being delivered June 30 - also less than 10 days. They are also slightly less costly than the ones I ordered from Brave New Look, and the other company's product is great! Ordered for all my family and we love it. Too bad that, not only can I not get my masks from Brave New Look, I cannot get a refund either! Try other companies, but do not use this one! I regret I learned a $107 hard way!