Brave New Look has a rating of 1.7 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Brave New Look most frequently mention customer service, credit card, and face masks problems. Brave New Look ranks 2365th among Women's Clothing sites.
Easy, and this product honors the men in blue and not racists. They put their lives on the line every day to protect and serve. Thank you for this easy process to order.
It did not give me my 23 dollars off! It show it was to be discounted with the code you sent me. I have ordered these and wanted more but you never have discount. Please correct this asap. Or I will call my credit card company. Thank you
This is my 1st time buying from them but I will definitely be returning again! Not only are their tripp pants cheaper then the actual website but my shipping got here much faster! I also found a lot of other cute things to get my friends and they carry brands like killstar that I already shop out. Now I can do a one shop order to make it easier! Very pleased I found them so far.
I ordered from Brave New Look because I needed a simple, washable and trendy face mask ASAP. I got concerned after reading reviews that your company was a scam. I did get my masks. Floral skull print. I LOVE them. I ordered them on May 2 and got them May 18th Not bad in my opinion during a pandemic. Especially because I live in the North East. Please work on your customer service. I would have given 5 stars if you had better customer service. Thank you!
The masks are exactly as described. Very good fit with adjustable ear loops. Also ordered a pendant which I love, received it in 3-4 days. Excellent quality. The masks took longer but I thonk they were swamped with orders because they are required most every where. When I inquired as to the delivery of masks, customer service responded quickly and they were shipped in a week. Would be nice if they had an 800 number for customer service.
I've read many bad reviews about this company's mask. I have some pros and cons concerning my experience. Cons- I ordered in early 2020 back when pandemic first began and like everything else, it took a while for order to arrive(approx. Mth and a half). Once they arrived, I've been wearing them with no problem. I ordered 8 black mask and an extra supply of PM2.5 filters. The only one issue I've had with one of the mask is the a rubber piece that adjust the ear loop tightness split. Pros- The mask still going strong to this date (2/15/21). I simply let the mask soak in warm before wand washing. (Don't forget to remove the filter before washing). The mask fits my face very snug and I personally feel it protects from coronavirus way better than the surgical mask or cloth mask without filters. I'm only speaking for the black mask I ordered; not sure about other mask this company sells. I'm about to order more since I'm a Postal worker and there's not much air circulation in our building when the A/C or heat isn't blowing. I would recommend the black mask since I've used mine for over a year.
Tip for consumers:
Because of the pandemic effecting shipping, make take a little longer receiving order. I order the black mask. I can’t speak about the reliability of the other mask
Products used:
Brave New Look mask and an extra order supply of PM2.5 filters
So many negative reviews. My experience has been good. My masks arrived today(order placed online July 19,2020; arrived August 3,2020), and they are exactly as advertised. I look forward to washing them prior to their first use and adding them in to my rotation of various face masks. I did have to return to the company's mask website to see exactly where on the masks one inserts the replaceable filters, but that mystery was solved in less than a minute. Love the print design on my masks. Ordered four masks in total, so I can give one each to my daughter and son in law. Thank you Brave New Look! Everyone, please wear your masks and try to maintain proper social distancing.
Terry Harris(Wyoming)
I ordered 2 bracelets--both good quality for the money. One took a long while to arrive due to high demand, but I'm pleased with them.
The masks do take awhile to come but I knew that from other masks orders coming from China like maybe close to two months. If it was not for PayPal, I would not have had a working e-mail to contact them. They responded right away with that address but it was not the address on the site, I believe. The filters looked alright and thread into the mask with a tight squeeze and then expand out when they get centered making for extra protection. There are only two layers of fabric which is cotton without the filters. I don't believe they would be very protective without the filters. The filters are not washable and the nose wire was poking though the material on one of the masks after I hand washed it carefully. I think the mask should have three layers of cotton at least plus the liner for the filter and maybe a plastic nose wire with a blunted end that is less likely to puncture the fabric. I liked that the straps were adjustable but black would be better so as not to show dirt. These masks of which I ordered two were in resealable bags and were sealed at the start. I did need to wash them by hand due to the smell from the sizing. I was grateful these masks were not polyester which are too warm to wear. Do not ever machine wash or put into a dryer.
Came within 3 weeks and love the way they fit! Looking to buy more leggings... Glad I didn't read the reviews first
I guess I must have been lucky as well, because I ordered my leggings, they were here to Canada within 3 weeks and I love them! Lots of good compliments. Probably would not have ordered if I read these reviews. Glad I didn't...
I was very satisfied with the product and the speedy delivery. I don't understand all the negative reviews; maybe they listened and have improved.
I decided to give them another chance to get the shirt for my daughter that I never rec'd for Christmas, since my first order came w/o any problems. I ordered the shirt on 5/5 & rec'd it on 5/15! It's looks great & my daughter loves it! Thanks Brave New Look! Just remember to pay w/PayPal.
I ordered a mask and extra filters April 25th. I grew concerned after about 3 weeks of not hearing anything from the company. I sent several emails asking for an update and heard nothing. I sent 2 additional emails asking for an update or a refund. I got a response from "Ann" offering expedited shipping and just recieved my items today. The mask is good quality well made and I'm very happy with it. The only complaint would be I paid extra for the filters and they are very hard to insert and don't really fit properly. Also the total spent was on the expensive side compared to other masks I've purchased from other company's.
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