The company enjoys a generally positive reputation, with customers frequently praising the ease of the online booking process and the helpfulness of staff. Many reviewers express satisfaction with the variety of shows available and the overall user-friendly experience. However, concerns arise regarding additional fees and difficulties in navigating the booking system, particularly when selecting multiple shows. While the majority of feedback reflects a strong appreciation for the service, issues related to transparency in pricing and website navigation indicate areas for improvement in customer service and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I had a weekend get away planned for my wife's 30th birthday so I ordered al the shows in advance. When we went to pick up the tickets there was a deal to get one of the shoes free but I had to put down a $50 deposit and watch a presentation on Saturday. Not once was the word Timeshare mentioned, had it been mentioned I would have never signed up even to save some dollars. Once I showed up the lady at the counter said time share so I politely signed in and hit the first exit I could upon completion. A guy from Branson shows text me very rudely about the deal. It is 100% my fault for falling for the deceptive tactic of not calling it a timeshare. I just don't want other people to be duped and lose a $50 non refundable deposit, which was also not stated at the time.
Quick easy ordering. Made it easy to select a show we were wanting to see.
Excellent order site. When I contacted someindividuals with questions, they were extremely friendly and helpful I have never been to Branson nor Silver Dollar City; but all my friends who have been have urged me to go for years. I have driven through southern Missouri to visit my aunt and uncle who live close the Lake of the Ozarks. There is no more beautiful scenery than the Ozarks. Really looking forward to our vacation.
Fairly easy to get done. We like the dinner show, don't want to miss it
Directions were easy to follow. I inadvertently ordered 3 of the same show when I only needed one. Spoke with Patrick, a supervisor, who took care of the issue in a most polite and efficient way.
Ok, so far
Had a wonderful trip, great to visit before summer crowds
VERY EFFICENT... would like some human contact. At some point in the interaction
But for the way things are these days... it is fine
Great service I just love Branson so much to do. From the Apple tree craft mall to the shows to silver dollar city can't do it all-in-one trip.
Easy directions. So far so good. I did think I would get the tickets in the mail, I didn't realize I had to pick them up 4 hours before the show.
Teresa
No problem booking. The show was fantastic and we had a great evening
Very easy and quick. I have never in my life had been able to get reservations so easy. I recommend this site to everyone.
So far so good! Thanks for making it so easy! Still need to pick up the tickets. Hopefully, when I get there and pick them up I can say, All is well! Thank you.
Fast, easy and friendly. Carlos gave excellent directions from where we were staying to the shows we wanted to see.
Not great. Wasn't able to locate the scan code. Too many emails and not clear.
User friendly website. Easy to order and great return information
Easy and convenient to order product online. Response received within minutes.
Easy to work through! Very Good, the only question is that the Seats were not specifically identified. I asked for Aisle.