The company doesn't have a return policy, the quality is crap, and everything is "one size fits all" but what they really mean is "one size fits into our clothing... double zeros"
They used to accept returns for online orders in store. Now they only accept them by mail, and it cost 31$ to ship back to them. Never ordering from them again.
There doors are to small and fat people can't even shop thier they are horrible and they suck so bad.
Do not order from them. You order a gift card and over 3 weeks still havnt recieved. Called, e-mailed numerous times no respronce. Shabby if not worse customer service. NEVER ORDER FROM THIS COMPANY. MY niece was dissapointed about not getting her gift for Christmas.
I LOVE brandy don't get me wrong but the 1 size fits all is so rude. America is not one size fits all and it is so rude to discimate over bigger people
Delivery 2 weeks late, a week after Christmas. Then no customer service. No one by phone. Chat doesn't work! Email just canned response! Horrible!
FIRST OUTING SINCE MARCH DUE TO CORONA, AND THE ASSOCIATES IN THE STORE WERE NOT FRIENDLY, WOULD NOT ALLOW MY DTR TO TRY ON ANY CLOTHES- DRESSING ROOMS WERE CLOSED. WE WILL NEVER BE BACK. WHO IN THEIR RIGHT MIND WOULD BUY OVER PRICED CLOTHES, THAT ARE NOT THAT GREAT OF QUALITY, AND NOT BE ABLE TO TRY THEM ON OR RETURN THEM! GET REAL. MAYBE THIS STORE SHOULD HAVE REMAINED CLOSED AS THEY CERTAINLY DON'T HAVE THE BEST EXPERIENCE FOR THE CUSTOMER IN MIND. I NOW UNDERSTAND WHY THEY HAVE A NO RETURN POLICY, BECAUSE THEY KNOW ONCE THE PARENT PAYS THEIR HARD EARNED MONEY TO BUY THEIR KID SOME CLOTHES - IT'S LIKE SORRY SUCKERS! THIS MOM IS DONE, WILL NEVER SHOP HERE AGAIN, AND MY DAUGHTER AGREES. POOR CUSTOMER SERVICE, AND WHEN MY DAUGHTER TRIED TO TRY SOMETHING ON IN THE CORNER, SHE WAS EMBARRASSED BY ONE OF THE WORKERS IN FRONT OF OTHER CUSTOMERS. I LAYED 2 ARMS FULL OF CLOTHES DOWN RIGHT WHERE WE STOOD. WE THEN WENT TO AMERICAN EAGLE AND HOLLISTER AND BOUGHT ALL OF HER FALL AND WINTER CLOTHES. NICE ASSOCIATES TO HELP US OUT, AND IMAGINE THIS - THE DRESSING ROOM WAS OPEN- THEY ONLY ALLOWED SO MANY BACK AT A TIME, WELL MANAGED AND FRIENDLY, PLUS PROMOTIONS WERE GOING ON AND FREE GIFTS AT HOLLISTER. I WILL BE GLAD TO SPEND MY MONEY AT THESE STORES AND NEVER AT BRANDY MELVILLE. BRANDY MELVILLE SHOULD HAVE STAYED CLOSED PERMANENTLY. AMAZING THEY'RE STILL IN BUSINESS.
Overview
Brandy Melville has a rating of 1.7 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brandy Melville most frequently mention customer service and return policy. Brandy Melville ranks 3761st among Clothing sites.
- Visit Website
- Los Angeles, CA, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members