Brandy Melville

They send a terrible message with their one size clothes.
Even worse it is their policies and customer service.
If you want to cancel the order just after was made, they do not cancel it.
They do not send a return label, so you have to pay their expensive shipping again.
The customer service is terrible!
This store should not be in business.
There are a lot other stores that respect their customers and have good prices and reasonable shipping.
If they want to continue in business, they should change their policies and have better customer service.

I went to Brandymelville in Bondi junction and gave the counter lady $50 bucks in cash, and the top that I was getting was $28 and 28-50 =22 and she only gave me $12 I should of counted but it's there job.

Melbourne store situated near an eating disorder clinic! Accidental? I don't think so given the target market.
Appalled at the fact the sizes primarily target x small and small.
Disgraceful

I ordered on December 5th so I could get these gifts by Christmas. When I checked, the order is "processing", whatever that means.

Next, I emailed customer service. No response. Tried their chatline - closed down. Tried calling - they aren't picking up.

EVERY OTHER ONLINE ORDER that I've placed has gone through and delivered. BM has not. Therefore, they win the Worst prize this holiday season.

Never, ever again.

I ordered a top for my niece for x-mas direct from a link that was shared with me. I received the wrong color top because apparently if a color is out of stock, instead of saying it is out of stock it takes you to a different color. I tried to exchange it and they would not allow it without me paying return shipping and another shipping fee to get the correct item. Once I said I would file a BBB complaint they stopped responding to my emails. They didn't even bother responding to the BBB so I had to file a charge back with my credit card. My personal opinion is that the clothes are way overpriced and not great quality so with this customer service I can't imagine this company will withstand the test of time.

I love brandy Melville its so hot and everything is perf. Love love love the low rise trend its adorbs. Everything is so cute.

Normally brandy does so good with the packaging but my order came without even any tissue paper and had a strange smell to it. Was a little sad there weren't any stickers too. Also, the "one size fits all" has some how gotten bigger over time? I don't get why they can't just make more sizes. :/

Some things I have from there are super cute, but they do advertise the wrong measurements for pants and their clothes become worn extremely easily. I had a shirt and immediately after I put it on there was a hole, I didn't cause it but it was there before I had put it on since I didn't hear or feel a tear. But I couldn't get it refunded since I wore it. So yeah. They also sent me the the wrong item multiple times.

We purchased a navy blue Christy hoodie and the zipper fell off in the washing machine the first time we washed it. It is less than a month old and customer service is unwilling to help.

Don't bother. Online customer service is HORRIBLE. Ordered items on 9/17... 10 days later I got an email stating my items were shipped on the 27th. I emailed them (surprised) why did it take 10 days - I thought it was on the way. The response - they are moving warehouses. Why it took 10 days & me emailing them to find that out, I am not sure. Now it's 10/3 and after emailing them (again) to find out when the items would be shipped I got an email back saying " shipping label has been created"... however, nothing about it being shipped. On top of it all they keep listing a customer service number to call with any questions - it doesn't work. I would seriously stay away from this company. As of Oct 9th - NO communication from them giving me an update. Only time I have ever heard anything from them is if I reach out. This says a lot about their operations/customer service - shouldn't be in business as far as I am concerned.

Very poor service. Stick to something faster and more reliable. Roll the dice and see if you get in 2-3 weeks.

Very disappointed ordered some jeans one was too big the other one to small and it was the same size, besides that no return shipping label so ridiculous, never had that problem with other companies

Do NOT do business with this company! I tried 4 times to place an order - each time it was cancelled with no explanation

Seriously, If I could write a lower review, I would. They don't even deserve one star. I ordered a shirt for an event, the package comes with the shipping label and item confirmation and everything but is literally MISSING the shirt. I contact customer service and ask if they can give me priority shipping so that I can have this shirt for the event, they CHOOSE NOT TO DO IT, and two weeks go by before I get my shirt. I finally get the notification that the item has been delivered, the item was delivered half way across the country in the wrong location completely. My shipping address was CLEARLY labeled and I live in San Francisco. They literally sent it to effing MINNESOTA. Never shopping here again.