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Anne B.

Contributor Level

Total Points
82

1 Review by Anne

  • Brandy Melville

10/9/17

Don't bother. Online customer service is HORRIBLE. Ordered items on 9/17... 10 days later I got an email stating my items were shipped on the 27th. I emailed them (surprised) why did it take 10 days - I thought it was on the way. The response - they are moving warehouses. Why it took 10 days & me emailing them to find that out, I am not sure. Now it's 10/3 and after emailing them (again) to find out when the items would be shipped I got an email back saying " shipping label has been created"... however, nothing about it being shipped. On top of it all they keep listing a customer service number to call with any questions - it doesn't work. I would seriously stay away from this company. As of Oct 9th - NO communication from them giving me an update. Only time I have ever heard anything from them is if I reach out. This says a lot about their operations/customer service - shouldn't be in business as far as I am concerned.

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