Brandy Melville

Package has been lost for over 20 days now and they tell me a investigation will take 15 more days. That its Fed Ex peak season which is not true. I spoke to someone at Fed Ex. There customer service people obviously just say the same lie so they can end up keeping your money. Do not order from these people!

Oversized zip up hoodie, zipper pulled apart from stitching after wearing about 3 times. Customer service said sorry, once you take tags off not their responsibility! Really not their responsibility to make clothes that last longer then a few days.

I am low-key fat and I usually fit in most of this stuff! So please, be conscious of what you say on the internet. I am very aware that Brandy is " one size fits all" when they are usually meant for smaller people. I am usually a medium adult or even a large adult in size and I am 180 pounds and 13 years old and 5'1, but I still fit in most of these clothes because they are pretty stretchy. I just don't recommend getting pants/jeans from here because they are very tight and made for people who are size 0-2! Thank you!

I was wrongfully accused of theft for a 5 dollars item at the store after I had repeatedly explained to the security guard that I did not step out of store and I was planning to pay for it before I leave the store. Not just my explanation was completely ignored, I was yelled at for no reason, accused of being a thief without any evidence, humiliated in front of every customer who were present at the store, and threatened by the security guard. Even though they realized that it was a misunderstanding after my friend talked to the store manager, they did not apologize.

Without question the worst customer service experience I've ever had. I've called several times to get an update regarding my order because they continue to cancel my order for no reason. No response on email. Every time I call it's somebody that's entirely incompetent who says that they can't help me that I have to wait for an email response. I've been mid-sentence and hung up on many times. Truly the most pathetic excuse for customer service!

We purchased the Anastaisa tie sweatpants ($35) on Saturday, Oct 7 while on vacation in New York (Soho store). When I washed them, the waist band string completely came apart (see photos below and attached). This was the response from their customer service! What a joke! We will never buy anything from there again!

I'm so sorry to hear that! Unfortunately, once an item's tags are removed, we can no longer accept this item as a return/exchange, particularly if it has been washed. Once an item is washed, the customer is fully responsible for the product.

I absolutely love Brandy Melville's clothes, so much variety, good quality, and fairly priced. Online shopping is a great experience, no complaints. On the other hand when I've been to the stores in person, there were many times when the employees were extremely rude. Wether it was paying no attention to me while checking out, not helping find clothes I aksed for, or overall a large sense of judgment when you walk in; the customer service is all in all unenjoyable, and very poor.

The package I had ordered was delivered to the wrong address. I emailed and chatted with their customer service who said I would have to wait 15 days for FedEx to review my case before they could do anything. They had me send in photos of my front door where you can clearly see that is not the front door on the FedEx picture. I called FedEx who said that because Brandy Melville uses economy ground, not only do they not have a case open, they CAN'T open a case because it's the shipper (Brandy Melville) who is responsible for refunding or replacing my package. So not only and I now out $88.32, they lied about it. Horrible Customer Service! And the phone customer service hung up on me. As you can see in the picture, the house they delivered to is white and has a metal door. My house is light yellow and has a glass door.

My 13 year old daughter recently purchased a shirt online and Brandy Melville put the wrong address on the label so FedEx delivered it to the wrong address! They refused to help in anyway and even though it was their error.

I bought an XS item, they sent me One Size huge item and when I informed their mistake they said the item was sent correctly.
I had to pay shipping for a wrong item sent. And shipping again to return the wrong item, and they won't just do anything about it.
Will never buy from them again!

I liked the material and in general the clothes all tho the sizes are unacceptable. I cannot believe that there are still shops that don't have sizes. I am a size S-M and the sweatpants don't fit very good. It's not only me that I am complaining about that but everyone.

I purchased a substantial order from Brandy Melville online for my 2 daughters for Xmas. I purchased on December 1st to be sure they would not be sold out and I would receive everything on time for Xmas. Although my daughters generally love the brand, not all items were a hit. It is now January 3rd and I tried to return the items that did not work out only to be told that they would not refund them. I can only get a store credit after 30 days of purchase. This is very disappointing considering that most people don't get around to returns until after the holidays are over, and that most stores give a longer grace period for returns due to the holidays. I don't think i will purchase from them again unless they have a friendlier return policy.
*******@btid.co

My items arrived on time but missing a tank. Theu are not able to help you over the phone, using their advertised customer service line, directing you that all complaints must go through the email address provided on my order email. Two different people hung up on me after asking that there is surely someone, a real human on the phone, who can handle this. Both people insisted they were the absolute top managers for the USA Brandy Melville customer service call lines, so there was no one above them to bring attention to. This is after I also haven't heard a response from their apparently unmanned email address. So I'm out the money I guess. They did give me about 200 stickers with my order. Which seems... excessive.

Imagine if Regina George ran a company. These people are unreachable by phone (there is a simple message that says if you've reached the message, they're on the other line. Can you hold? No. Can you leave a message? No. They say the best way to reach them is EMAIL. Yes in 2019, they want you to email and wait for a response. Day 5 and still no response. Ordered Christmas presents and even paid for expedited shipping. Over a week ago. No shipping confirmation. No tracking info. Called multiple times of day during supposed business hours. Nothing. Online chat is never working either. Strongly suggest never placing an online order with this co.

Terrible line ups, terrible service, rude workers. There's a useless security guard here in the front of the store… why doesn't he manage the line, make sure people are in the right line up, tell them how long the wait is expected. Seriously, there's already a mask mandated lifted here, why is there still a need to for this bull$#*!. I don't know why it's still my daughters favourite store… you are all a waste of time.

Ordered on line - they charged my credit card never got the my stuff! Called them and we have gone around in circles for 2 months - they blame the shipper. They never have refunded my money and did not offer to reship products. Only time I heard from them is when i reached out! This is a horrible on line experience - do not shop here!

This store is absolutely terrible with their return policy. I bought a Red Gina top, but when my order came & I opened the package. I got a pink one instead of the red top I had originally ordered. I gave them the benefit of the doubt & assumed that they accidentally mistaken my order for another person's. When I tried to call them, no answer, I tried emailing them, no answer, their online chat room either doesn't work, or they don't respond. This has been going on for a week, still haven't received my order. It's frustrating now. I have a feeling they rushed with orders & didn't take the effort to actually get the orders right. I wanted my order to be done correctly. I wasted my money & I'm never ordering online again!

One size fits all=one size fits small with this brand. They only have XS and S, occasionally M, but that's about it. Anyone who isn't skinny or doesn't appeal to societal beauty standards can't wear anything from this store. Discriminatory towards bigger bodies and fatphobic.