Catch AUReviews 47

Worst ever- don't buy from them- they steal your moneyThere is no -******* or I would have given it
Don't ever buy from here! Worst service ever.
Made an order 3 weeks ago and got no update between, catch, the seller and courier company no one could tell me where the package was and it was for a birthday.

After a week of calling them everyday the best I got was were will message and follow up the seller.
Nothing I then had to be out of pocket and buy from a different company and went to request and speak to a manager- no empathy no care and didn't even bother to call me back I had to call 3 times and email.

Travis the so called "manager" there so rude, patronising and couldn't care less- refused to refund me and kept saying we will follow up with seller. I am out of pocket $358 thanks to their incompetence.

I would not let this go and will escalate to the highest level until I receive my refund.

Don't give yourself stress and a headache don't buy from catch- disgusting customer service all useless and incompetent

Dont. Just dont.its shocking how bad thier customer service really is. Go elsewhere and avoid this appalling company

First they send me an email saying I may like a product. When I view the product they refuse to sell it to me because I live North of Newcastle & south of Tweed heads. They continue to sending me emails about the product they refuse to sell me.
I'm done with this website and it's constantly aggravating M.O.
I was glad to hear they lost 41 million Jul-Dec 2023, I couldn't have nominated any other company so deserving of its losses.

I got my son a new scooter, it's great super fast shipping, and I love it heaps was cheaper by 25% aussie wide too:)

Don't bother this is the worst place I have bought anything off! You try an call annthey blame the store on there web site you can't contact the store catch claims you will get a response in 2 business days I've rung every day after 2 weeks wait for my parcel it's now 8 weeks an still nothing FULL BLOWN RIP OFF

If I could rate this place a 0 I would, won't be shopping here again. Horrible service.
How is this place still running with the reviews it has?

They don't offer refunds, only store credit. Shipping is through the roof, I purchased 2 items (2x small 18cm tall fake hydrangea arrangements) and delivery was $95. I wish I was joking. I only make the purchase because I didn't want my store credit to go to waste. The prices in general are also very high, you can get the same items elsewhere for cheaper. I will never make the mistake of buying through Catch again and warn anyone reading this not to as well. I basically threw $165 in the bin.

On Monday 3rd April 2023 I purchased a Wacom Intuos Bluetooth Tablet Small - Pistachio for $129 but I never received it since it was never delivered from the driver from Couriers Please. As a goodwill gesture Travis decided to cancel the item and give me a store credit.

Terrible seller support. Terrible customer service. They charge you $50 per month and says you can list as many products you want. But reality is, all your listing goes under approval for months and never get approved or rejected. There is no direct customer supprt to talk to on phone like ebay and amazon. They just replies you like machine in your tickets you raise for support saying your listings will be either approved or rejected in 2 days which never happens. Such a poor seller support I have never seen in any other marketplaces. I am thinking like they just cheated me as they charge constantly $50 per month for seller account but you dont get anyone whom you can ask for help verbally and convey what issues you are facing. Ultimately, if you couldn't list items successfully, how could you get any orders and how you make profit. Don't think of selling your products on catch marketplace, but rather spend your valuable time and money in ebay and amazon and Facebook. You will get better return.

I ordered a hand held steamer and was sent an iron. When I applied for a return it was approved however, due to significant illness, I was unable to get to the post office in time. After contacting them a second and third time my return request was 'rejected'. I don't understand how they justify this - they sent the wrong product. This is their mistake and they are unwilling to accept the return of an incorrect item. I find them to be extremely unhelpful and very difficult to contact (but I'm sure this is intentional).

Catch has a wide variety of items though I think your shopping experience would be better if you knew whom you were buying your item from before purchase so you know if it available from warehouse, Australian or coming from overseas.

They sell you items from partners that can take 10 business days to send and a further 10 business days to arrive. My advice - screen shot the sale and take it a shop to price match.

Dont bother buying from Catch,
Still waiting for my item to be shipped.
I have also messaged them 4 days in a row and nobody has bothered to answer me at all. I have asked them to refund me as well and they also cant be bothered to answer me.
I will NEVER use them again.

UPDATE: Surprise surprise, the same day I put in a refund request from Paypal to get my money back, Catch send me an update that its been send, BUT WAIT, the tracking number is fake and leads me to a 404 page, (sorry this does not exist) Good try Catch but you wont CATCH me out with your BS lies.

Unfortunately, my experience with Catch and their seller Find Sports was extremely disappointing. I would give zero stars if that was available. The Catch ad was for two bike tyres and two tubes. I received only one tyre. Upon raising my concern I was told this was an advertising error despite the fact that this ad remained on the site for several weeks after the issue was raised. Catch/Find Sports advertised the goods (offer) I accepted the offer and I paid the requested amount (consideration) - all the elements of a contract. Catch said I should go to the trouble and expense of returning the tyre. Absolutely no understanding of customer service was displayed and a fundamental lack of understanding about consumer law.

Catch.com.au are thieves. I ordered something that was "In stock" to leave the warehouse in "1-2 days". I then receive and email that it is delayed, no indication of when, no easy way of contacting them (they are allowed to contact me via email but their email is "no-reply"?) and terms and conditions that say I can't cancel an order. The kick in the teeth? Their website still says that the item is in stock to leave the warehouse in 1-2 days. Still haven't received the order, still don't know when it will be sent and then they have the audacity to send me a survey asking how the &*@&! Purchase went? This organisation is criminal.

They took over 250 for a makeup desk and mirror.
Only the mirror came.
They have organised someone to pick up the mirror part for a refund but there has been 6 different days They said they would come and i have taken work off yet no one ever comes.

I have contacted consumer affairs and a lawyer as well as I will be contacting a current affair.

The chair I purchased on catch was faulty, after over a month of trying to get a return, they just flat refused a return. I was scammed out of $170, the product is completely unusable. It's wild how they take customers money and just send them junk, refuse refunds and are on to scam the next customer. The worst part is all the positive reviews you see out there, they're all paid reviews. Trust me, the website will steal your money, just shop anywhere else.

Please stop buying from Catch application, if something going wrong, it would take ages to resolve it, well mine still did not resolved!

I bought bad quality headphones. The seller contacted me and refund me. Catch verified the situation. I have my money back. Thanks

Hit the 3-month waiting mark for my package to arrive from Melbourne to Wellington. Catch website tracking via AUSPOST states that my parcel has arrived in the country but delivery failed and has been forwarded to pick up address (which I assume is at the depo).

Contacted AUSPOST as was told my parcel doesn't exist. Then was told to contact NZ POST who handles all AUSPOST packages and was told CATCH needs to provide me with both AUSPOST and NZPOST tracking information to even check if the parcel has even arrived in New Zealand

CATCH customer service is non-existent and their "submit your inquiry" link is broken and will not work, leading to a "page not found" error.

Catch, it seems, has created a clever scam that leaves the buyer running in circles, never getting any information or a reply from a real person.