Bramble Berry

I was expecting so much more of bramble berry. A lot of soap makers I know buy their products, so I thought why shouldn't I? I will not be getting fragrances from here again. They smell so synthetic and fake... I am not happy! I never even received an order confirmation! I had to contact them on their site, thankfully someone responded. They arrived after a week or so later. Do not buy from here. This place seems amazing (it's not)

I live in the south where humidity is king. So lotion has never been a necessity. However when I moved temporarily across country to the high desert mountains and my skin struggled with adjusting I got this lotion and I got to say it's amazing. I have since moved back to the South and will continue to use this because it's so light. It melts into your skin and does not leave that greasy film that so many other lotions leave.

A famous fragrance oil among customers is lilac. This smells just like the real thing, making it a customer favorite. This perfume is one that I constantly run out of when I make cold process soap. Nobody can believe the fragrance is that genuine.

I purchased the Patchouli EO because the company I prefer did not have the larger size. Bramble Berry's EO smells like Campho Phenique. I have ruined a full batch of soap. I will be calling them tomorrow to try and figure out what happened and update. I am only giving a three right now because I have issues with contacting Bramble Berry in the past. Hopefully this will change. I really look forward to doing business with them more in the future.

Great service and I always love purchasing scents from Bramble Berry… they always perform well in my lotions, soaps and candles. I have also learned so much from the videos and also fast shipping!

I make my own bath and body products, and since I am homebound with Multiple Sclerosis, I buy online. Bramble Berry has been reliable and their raw products are fresh and resonably priced, however, the shipping costs do ad up, so I try to wait for either "free shipping" or sales. If interested you can sign up with your email and you will occasionally receive discount coupons in your "in box". Hopes this helps other DIY's out there!

I use the Mica colors in making my cold processed soap. They are amazing! I can control the intensity of the colors quite easily. What I really love is they don't fade!

Cera Bellina Wax: very silky. I was aware coming in that this wax is expensive, but BB has a wonderful deal on it, and it's an excellent addition to their lip balms and scrubs. Very lush when applied to the lips. Delivery is usually quite quick. Never even had a chance to grow frustrated. Something I accomplish easily. Haha

I ordered #4 boxes of GOAT MILK MP for an event that I was teaching children how to make soap in the safest way possible ( as opposed to the CP way)

Instead of a GOAT MILK base, I received a Clear Glycerin base. These boxes are 25lbs each.
I called them right when I was opening the boxes. I explained the whole situation to one of the customer service reps and she sounded legitimately sorry about the error.
Although she was not able to overnight even one box, they were replaced ALL of them at no extra cost.
AND I was told to keep the #4 boxes because they are not able to resale them.
Although I was pretty upset at the time, I completely understood the reason behind their policy.
The pictures I took, the rep did not require me to send them.

It was a horrible situation that really turned out resolvable. I taught the kiddos how to make simple soaps with the GM base and offered them a free class for the glycerin soap that they had paid for originally.

I do not normally use MP for my business, I make soap the way I was taught years ago by my grandma, CP or HP.
However, I was a bit flexible and was able to find a way not to waste all this MP base.
SO,
Brambleberry is still a supplier that I prefer for a few items here and there.
It was an honest mistake that turned out okay.

I placed an order almost a month ago, and still haven't received it. Now I've been told it was damaged, and no one let me know. Customer service was extremely unhelpful and only offered to reship or refund. Didn't even apologize for the month I've waited, with no correspondence. I will never be ordering from them again. Very disappointing.

My husband insisted we start ordering from Bramble Berry. I felt they were overpriced but went with it. The first order we got, soaps were damaged and covered the bottles. We had to wash the bottles. Second order was delayed three days without any reason given, then when I received it they sent the wrong soap base. 10 pounds of citric acid was a four pound bag, the rest was all over the bottles, in the bottles, in the bottom of the box and had leaked from the box. The soaps were again damaged and melted which made the bottles even more of a mess. This is ridiculous. They packaging is terrible, the wad up paper and shove in it like that's going to protect anything and the bottles are just thrown all over the box with no organization. I would avoid this company at all costs! Too expensive and NOT WORTH IT! We still haven't heard back from them either. Horrible customer service.

Im surprised the ranking for Bramble Berry is so low. Ive been ordering for about 3 years, with no issues. They use foam to pack their products so noting has arrived broken. However, I think its important to read the individual product reviews. If you are buying jars, container or vessels I would look at other manufactures. They do soap the best!

This company has gone downhill over the years. The quality of their products are mostly decent, but sometimes lack consistency, and are packaged poorly (as in carelessly and spill) you are highly unlikely to receive a refund for their bad though.
Since they updated their website a few years ago, every time I've placed an order, it's been a headache. The site checkout is constantly glitchy. NOT confidence inspiring for online transactions. Honestly if I can find what I need elsewhere, I avoid here. Too bad I got hooked on some of their scents years ago so I keep coming back to their dysfunction.

I placed my order on 2-15-21. Today is 2-22-21 and I still have not received confirmation that my order is being prepared. This is my first experience with Bramble Berry. I typically order from WholeSale Supplies Plus but they have been out of lye for some time now. Bramble Berry website said that my order would be processed in 1-2 business days, it's been 6. I emailed customer service and did not receive a response. I called the phone number listed and it automatically goes to voicemail. Some random person called me back and said that my order shipped on Thursday and I should expect it in 4 business days. I asked for a tracking number and they said it should be in my email shortly. Needless to say there was never any email or tracking number. I am very disappointed with the overall handling of my order and it seems like I may never get my products. I should of just ordered off Amazon, at least they are dependable.

I placed three orders all at the same time two shipped one is stuck in shipping label created. Tried chatting i was told maybe they forgot to scan it 7 days later the order still is stuck on shipping label created and im being told there is nothing they can do. I would NEVER recommend this company

I've purchased from this company for about 5 years. Love their stuff. Shipping is slow but I plan accordingly. THEN they revamped their website. Now I cannot order from my mobile devices, which is how I've always ordered AND my account history only goes back as far as the new website! Purchase history before June is gone. Never really kept invoices because I've always looked up purchase history at tax time. (Shame on me) This tax season is going to be a real treat. I'm done with brambleberry

1. Opened account with Bramble Berry but have yet to be able to sign in! 2. Cannot look up any of my orders website has no record of anything I've ordered. 3. Although my order came within 4 days, my order is completely WRONG. Out of 4 essential oils ordered, only 1 was correct!
I know, why not just send them back right! But i live in high desert and the post office is 10 miles away and without a vehicle it is impossible.
For 2 days I have emailed, and I have called and I still haven't had 1 response.
I know im only 1 person and my purchases or better said my decision to NOT purchase from this company has 0 impact on them, but I think that just out of simple courtesy they could have addressed this in a better manner.
Its NATURES GARDEN for me!
No more buying from bramble berry!
Rose Tapia