I ordered #4 boxes of GOAT MILK MP for an event that I was teaching children how to make soap in the safest way possible ( as opposed to the CP way)
Instead of a GOAT MILK base, I received a Clear Glycerin base. These boxes are 25lbs each.
I called them right when I was opening the boxes. I explained the whole situation to one of the customer service reps and she sounded legitimately sorry about the error.
Although she was not able to overnight even one box, they were replaced ALL of them at no extra cost.
AND I was told to keep the #4 boxes because they are not able to resale them.
Although I was pretty upset at the time, I completely understood the reason behind their policy.
The pictures I took, the rep did not require me to send them.
It was a horrible situation that really turned out resolvable. I taught the kiddos how to make simple soaps with the GM base and offered them a free class for the glycerin soap that they had paid for originally.
I do not normally use MP for my business, I make soap the way I was taught years ago by my grandma, CP or HP.
However, I was a bit flexible and was able to find a way not to waste all this MP base.
Brambleberry is still a supplier that I prefer for a few items here and there.
It was an honest mistake that turned out okay.