stefanie k.

I placed my order on 2-15-21. Today is 2-22-21 and I still have not received confirmation that my order is being prepared. This is my first experience with Bramble Berry. I typically order from WholeSale Supplies Plus but they have been out of lye for some time now. Bramble Berry website said that my order would be processed in 1-2 business days, it's been 6. I emailed customer service and did not receive a response. I called the phone number listed and it automatically goes to voicemail. Some random person called me back and said that my order shipped on Thursday and I should expect it in 4 business days. I asked for a tracking number and they said it should be in my email shortly. Needless to say there was never any email or tracking number. I am very disappointed with the overall handling of my order and it seems like I may never get my products. I should of just ordered off Amazon, at least they are dependable.