• Bramble Berry

Bramble Berry

Overview

Bramble Berry has a rating of 4.14 stars from 90 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bramble Berry most frequently mention fragrance oil. Bramble Berry ranks 5th among Craft Supplies sites.

  • Service
    28
  • Value
    32
  • Shipping
    36
  • Returns
    34
  • Quality
    29

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 90.9%
Positive
40
Neutral
0
Negative
4
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • It turns out bramble berry is missing a few items so they took a little off my order and sent it to me.
  • I really wanted to support a WA business but this is really bad customer service.
How would you rate Bramble Berry?
Top Positive Review

“Great work”

Sam M.
2/16/24

Service is always 100% correct. I would like to receive orders faster than a week or more but only to the point that I choose not to pay for better service. I hope to see an order marked as "shipped" every day (almost) after placing my order. Everything is packaged really nicely. In my opinion the boxes are large and appropriate in size for the items within and the paper used to protect the bottles is very uncommon. Great work Brambleberry.

Top Critical Review

“Site Issues and poor service”

Katherine B.
1/12/24

This company has gone downhill over the years. The quality of their products are mostly decent, but sometimes lack consistency, and are packaged poorly (as in carelessly and spill) you are highly unlikely to receive a refund for their bad though. Since they updated their website a few years ago, every time I've placed an order, it's been a headache. The site checkout is constantly glitchy. NOT confidence inspiring for online transactions. Honestly if I can find what I need elsewhere, I avoid here. Too bad I got hooked on some of their scents years ago so I keep coming back to their dysfunction.

Reviews (90)

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Reviews that mention popular keywords

bramble berry (20) customer service (26)
Thumbnail of user samm1677
1 review
0 helpful votes
February 16th, 2024

Service is always 100% correct. I would like to receive orders faster than a week or more but only to the point that I choose not to pay for better service. I hope to see an order marked as "shipped" every day (almost) after placing my order. Everything is packaged really nicely. In my opinion the boxes are large and appropriate in size for the items within and the paper used to protect the bottles is very uncommon. Great work Brambleberry.

Shipping
Quality
Thumbnail of user simonl350
1 review
0 helpful votes
March 16th, 2024

I always use Palm Oil in my soaps and always buy from Bramble Berry. Recently I was super impressed with the customer service. I had gotten a message from Ups that my bucket of Palm oil had been completely destroyed when it arrived at the shipping facility in Billings MT. When I called Bramble Berry and told them my recent news, the gal immediately replaced my order with no questions asked! So pleased with the service Bramble Berry provides. I will continue to bring my business to this awesome company!

Thumbnail of user gustavob100
1 review
0 helpful votes
March 12th, 2024

I love this fragrance oil! My customers love it and my brand has become identical with it. To get a strong scent in my soaps, I do need to add the maximum amount possible. I'm not sure how to stop it, but it does seem to fade with time. However, I love this fragrance so much. It's sweet and takes me back to my childhood days of picking blackberries in the field beside my house.

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Thumbnail of user jills1148
2 reviews
0 helpful votes
January 18th, 2024

I purchased many of their essential oils. They did allow me to return them and issued me a refund..

Products used:
I did not use any of the products. I did take a drop out of each bottle to test it.

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Thumbnail of user drewj95
1 review
0 helpful votes
March 12th, 2024

I used Triple Butter Quick Mix in a hot process soap project, my first ever, and I love it! It's creamy, lathers well and makes my skin feel wonderful! It was very convenient having the oils and butters already included and was very easy to use. My only issue is it came with no instructions and no ingredient measurements. Would be so much easier if the amounts and instructions were included with package.

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Thumbnail of user mitchellm410
1 review
0 helpful votes
April 4th, 2024

Excellent. Arrived in about 10 days for Ground (due to Lye I believe) and that's communicated somewhere on the site that it must go ground. Everything was in perfect shape upon arrival. Thanks!

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Thumbnail of user jacobo301
1 review
0 helpful votes
March 15th, 2024

I love them all, except the maple almond, a little too sweet for my taste. The wild Cranberry and Aspen smells absolutely amazing! I cannot wait to create something fun with it!

Thumbnail of user lorenzop83
1 review
0 helpful votes
March 9th, 2024

I love this fragrance oil! My customers love it and it has become a signature for my brand. I do have to put the maximum amount in my soaps to get the strong scent. It does seem to fade over time so I'm not sure how to help that. But I love this scent so very much. It's sweet and reminds me of picking blackberries in the field by my house growing up.

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Thumbnail of user grahamf111
1 review
0 helpful votes
April 5th, 2024

This kit was very easy and fun to use. The lotion bars are a decent size and it came with all the ingredients you will need. The scent is nice, but I selected a different scent. I like that the kit comes with labels, they are very basic, but they are in sticker paper, so that helps. I placed the bars into cupcake liners to keep the container a little cleaner. I would buy again.

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Thumbnail of user annem1835
1 review
0 helpful votes
March 4th, 2024

Triple Butter Quick Mix: Repeat purchase. Love how easy it is to soap with these. It creates a lather rich bar of soap. Prompt delivery and packaged well.

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Thumbnail of user steved2118
1 review
0 helpful votes
March 16th, 2024

The best ones - and they lid & tube come as a set! Love these guys. Color is visible through them, twisting mechanism works perfectly, lids fit snugly, labels stick well to them, and they're a matching set so no worries about having an unintentionally mismatched tube and cap.

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Thumbnail of user pakeezasajid800
1 review
0 helpful votes
April 5th, 2024

Sweet Almond Oil: I use this in soap making. This product always works well for me. Product arrived nicely packed and by date expected.

Tip for consumers:
Sweet Almond Oil: I use this in soap making. This product always works well for me. Product arrived nicely packed and by date expected.

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Thumbnail of user darienf8
2 reviews
0 helpful votes
February 14th, 2024

SFIC Clear Melt and Pour: Great product. The project I did is so amazing. Delivery was on time!

Value
Quality
Thumbnail of user kristinab389
1 review
0 helpful votes
February 16th, 2024

Good enough for each, but don't. I made some CP yesterday, and it smells like I baked all day in the kitchen! Since the soap has not yet cured, it is too soon to say how long it will last.

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Thumbnail of user idrisw2
1 review
0 helpful votes
April 5th, 2024

I am new on CP soap making, found the videos very educational and easy to follow. I love everything I have purchase from Brambleberry ( butters, oils, fragrance / essential oils, molds, additives, color micas and color blocks, goggles, etc). I will love to see bigger prints in the labels ( specially instruction part of it).

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Thumbnail of user deborahg2112
1 review
0 helpful votes
March 4th, 2024

Yuzu Fragrance Oil: This behaved well in CP soap! In my recipe and soaping at cooler temps this FO seemed to decelerate my recipe. I was able to soap using a water discount and still had plenty of time to pour a spin swirl design. If you love citrus you need to try this one. Very soft in the cure.

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Thumbnail of user marcor282
1 review
0 helpful votes
February 14th, 2024

Cera Bellina Wax: very silky. I was aware coming in that this wax is expensive, but BB has a wonderful deal on it, and it's an excellent addition to their lip balms and scrubs. Very lush when applied to the lips. Delivery is usually quite quick. Never even had a chance to grow frustrated. Something I accomplish easily. Haha

Value
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Thumbnail of user giancarloj3
1 review
0 helpful votes
March 15th, 2024

I use the Mica colors in making my cold processed soap. They are amazing! I can control the intensity of the colors quite easily. What I really love is they don't fade!

Thumbnail of user donaldo384
2 reviews
0 helpful votes
February 16th, 2024

Best BLUE EVER, such a true blue. If I need a blue that will hold it's, this is IT, the best blue EVER

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Thumbnail of user frankl1711
1 review
0 helpful votes
February 29th, 2024

Great kit. Instructions were simple and I really love how the shea balm turned out. It makes my skin so soft.

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Thumbnail of user alfredot49
1 review
0 helpful votes
March 1st, 2024

Beautiful packaging everything was rap just right I had a great time and I really appreciate that you did all the planning work, and I'm thankful that you delivered everything to me so quickly.

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Thumbnail of user javiers251
1 review
0 helpful votes
February 15th, 2024

A famous fragrance oil among customers is lilac. This smells just like the real thing, making it a customer favorite. This perfume is one that I constantly run out of when I make cold process soap. Nobody can believe the fragrance is that genuine.

Service
Shipping
Thumbnail of user alvinh155
1 review
0 helpful votes
April 5th, 2024

This was amazing! I conquered my fear of lye. It took me a good week and half from when I received the kit. Everything was so easy. I loved all the stuff that came with the starter kit, it made it so easy and so worth the money.i can't wait to get my next kit.

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Thumbnail of user bishopc22
1 review
0 helpful votes
April 4th, 2024

I use this in soap making. This product always works well for me. Product arrived nicely packed and by date expected.

Service
Thumbnail of user harrisons124
1 review
0 helpful votes
February 16th, 2024

Nag champa is my favorite incense and it smells just like this FO. Extremely well mannered in CP soap. My favorite perfume is nag champa and this FO smells just like it. Extremely polite in CP soap

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From the business

Bramble Berry? Soap Making Supplies offers an extensive selection of soap & toiletry making products for everyone

Company Representative

Thumbnail of user faiolaf
Bramble B.
Typically responds within 5 hours

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