Boxycharm

This company is horrible. First they set my package to the wrong address after I changed it before ordering a new package. Then they finally send it to my right address and they sent me products that were used. I tried to contact them again about it and they were so rude. Then they finally said that they'll send me another accommodation package but yet again they sent it to the wrong address. My address is current on the website and they still send it to the wrong address. And now I can't get a hold of anyone there because there's no customer service line you can call anymore. Do not use this company. They will scam you and send you used products that could have diseases in it. I will be contacting my lawyer. It's not the point that I spent money and they're keeping it and not giving me my items but it's the point that they sent me items that could have diseases in it.

I wouldn't order from them.if you lose a parcel and it was lost.there's no human to talk to.you try there not.doesnt help

This is an okay subscription service. You get a lot of the same types of items no matter what answers you put on the Beauty Quiz. I get lots of primers and brown eyeshadow, for instance. What makes Boxycharm unique and a good value for me is their Drop Sales. Tons of name brand products at dirt cheap prices. I've never had a single problem getting my orders or subscription boxes. That being said, I had to reach out to add a question about a Refreshments order and it was a nightmare. Totally done by bots even though the emails have a person's name on them and supposedly come from the Customer Service Team. My suggestion? If your issue doesn't involve a refund or a commonly asked question get creative and solve it yourself. It can be done and you aren't going to get help from the bots. They are useless.

I set up an account with Boxycharm as a promotion from another website. I described my coloring (pale skin, black hair, blue eyes) and told them my preferred makeup colors (smokey shadows, pale foundations, red lipsticks). On my first box, I got rose, peach, and bronze color eyeshadows and a disgusting baby pink lip gloss. I immediately cancelled my subscription, but lo and behold they had already charged me for the next month's box. I hoped they'd provide colors that were more my style with the next one, but NO! Everything was the same rosy-bronze colors that I have absolutely no use for.

I'm not paying for items I cannot use, and I'm not sticking with a subscription service that won't listen to what I want.

I love Boxycharm, however... I don't understand being charged $5.99 shipping, and $1.99 handling fee for one small lip gloss! First of all, I was under the assumption that this was an add-on and would come in my next subscription box, and second, WHY are they shipping this single, SMALL item in this size box? I don't get it!

To be honest, these last few months I have not received good products from boxy charm. I do not receive what they show on the pictures I get on brand stuff and I did the quiz like four times and still get every month bad products I've been with boxy charm for such a long time. These last few months are bad I am canceling my prescription, because I think that the products that they sent me is not worth it.!

Horrible customer service. They use an online bot and issues are never resolved. Impossible to get help. Items come damaged and you only receive the minimum box value every month. First 2 years having it was great. Business went downhill. Items received aren't really worth the listed value anymore either

I don't know why I answered any questions in the beginning, because nothing they send me is anything I wanted or use. I continued to get it for about six months, hoping I'd get something I want. I get basically the same things every month. I've gotten about three or four blushes a couple mascaras, lots of lotions, and this last one was an eyeshadow palette that I would never wear. I wear neutrals. They sent me bright, purple, and gold eyeshadow. That's my third eyeshadow palette. Such a waste of money. Very disappointing. I wouldn't even put one star, but they made me at least put one.

I will be canceling. I haven't had a great experience. Payment is taken out long before you get the box sent out and their customer service is a pain to get a hold of. They send nice product but not worth the headache

I have been a boxy charm subscriber since 2017. With money getting tighter I canceled on November 11th 2022, right after they emailed me about shipping my November Box. I have a confirmation Email that my subscription cancelation was successful. They still billed me for 2 boxes in December and now 2 boxes in January but they haven't shipped any of them. I can't get through to anybody and you just go in circles trying to submit a ticket. I finally changed my payment method to a expired credit card so they won't be able to do it to me anymore but they are never getting my business ever again. They owe me 4 boxes worth of refund.

I am a makeup enthusiast and was very excited to try my first subscription box. I decided to opt for boxy charms premium box. After filling out their online quiz that is supposed to tailor your box to your preferences I was looking forward to trying new makeup products. In the quiz I selected the option that said I mostly wanted to receive makeup over skin and haircare products. After over 2 weeks I received my box and was disappointed to find 2 of 6 products were makeup. All 6 of the products were unimpressive. Upon receiving my second box today, only one item was a makeup Item. It was a lipgloss which I had said in the beauty quiz I was only rarely interested in receiving. I canceled my subscription and am now left with a ton of expensive skin and hair care products I will likely never use

I have enjoyed boxycharm up untill now, I had to get a new debit card and when I went to add it, it was rejected and wouldnt go through. And the automatic customer service is a joke. U can't get hold of anyone for any sort of help. I'm very sad and disappointed. And even when I went and cancelled my subscription and try to reactivate it, it still gave me problems and issues. I want to redo my account but if no one is there for help, then wtf am I to do?

I won the December giveaway and got $1000 gift card from Boxy charm. They have not been able to provide me with one of my $500 gift cards and have been avoiding me since December. I have decided that in order to get their attention I will just leave terrible reviews on every website I can find until someone gets back to me. They have told me multiple times that they are working on it but I don't understand how that process takes over four months. There is no phone number or email to reach out to if you need help this entire company is a scam please don't trust them or their giveaways and their products are redundant. Almost every box like an email apologizing for same things over and over again.

I signed paperwork accepting my monetary gift and i still havent been compensated. If anyone has recommendations on how i should move forward please let me know!

I loved them from the beginning. They always had amazing things to offer for a great price when they upped their prices during the pandemic but just kept offering repeats no updated lines or products in the couple years. I switch to American influencer beauty

I have been charged by Boxy Charm on 6 occasions for $76.21 for product I have never received or requested. The inability to speak to a person instead of a bot that doesn't understand issues is utterly frustrating. Boxy Charm has lied and deducted money from my account even though NO product has been received. This is clear theft however they refuse to take responsibility or refund my money!

The whole process is a joke, they put repeats in a box and say it's not a repeat if it's been over a year. Then in the next breath claim it's an experience box and that why they put black and blue lipstick in a box... if you place a charm order, you never get it. They just give you charms back and say sorry. I've had 9 charm orders since November that I've never received and it's the same thing over and over again. My box for April had an item missing, a repeat item as well as items that didn't fit in my skin profile that they're insistent on you taking. Claiming it helps to curate the boxes better for you. I have yet to experience that this far...

Boxycharm never fulfilling my order from Dec. And are now claiming they won't do anything because it's been more than 30 days and once it leaves their warehouse it's no longer their responsibility. However tracking shows it was never even at their warehouse and certainly never left it. They won't replace or refund my order and just keep sending botted replies. Only tracking note says: "Dec 23 2021 08:31 PM Parcel Data Received, Shipment In Route To US Export Warehouse" after that nothing. No fulfillment date and no shipping date.

This company is a complete joke! I've spent the last six months trying to cancel my subscription just to be charged again and never received boxes! I've literally been dealing with them for years and over the past year 12 monthly charges and 6 boxes of junk made it to my door. Even after I asked to cancel.
Don't try and get ahold of them! They don't have a number! You are forced to use their "boxy bot" and NEVER HEAR BACK! Or even worse give you some bull generic email 5 days later! They kept all my "charms" equally to nearly 11 dollars (for writing hundred of reviews) and continue to charge me!

DONT YOU DARE GET SCAMMED. YOU WERE WARNED. THEY ARE A NIGHTMARE

I have been part of Boxycharm for the last few months and have been ambivalent about the service. On one hand, there is great value for the products and I like trying new things. On the other hand, I am so sick of skin care items and serums that I could scream. I expected more than this.

I am going to keep trying this company, and will update in a few short months!