On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Boxed Reviews Summary
Boxed has a rating of 2.9 stars from 464 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Boxed most frequently mention credit card, phone number and free shipping. Boxed ranks 26th among Marketplace sites.
We monitor reviews for authenticity
Easy to find what you want to order. Descriptions are clear and comparisons are easily made. Easy to add or deduct extra quantities. Very easy to use. Pkg arrives within three to five days.
I have been buying products at Boxed for several years. I liked its high quality service. I could give the 5 th star but on my last order the usage date of Snyders 36 Family Variety Pack Pretzels was expired...
Ive been using Boxed for almost 2 years and love it. I love to try the samples you get each time as well as the fun stuff theyll give along with your box thats a little extra! We got a lot to make a castle out of our box and my kid loved it! I will use this app forever.
Buy and it is delivered to your home you can get free shipping. Odd things for sale and great things. They respond immediately when and if you have a problem.
Easy to order on their website. The box came very quickly. They have good prices. What more needs to be said?!
My purchase in January wasn't my first. In the beginning, I wasn't sure I would continue as an earlier delivery wasn't packaged securely. Cans broke out of their carton and were bent and fruit cups were leaking. Not enough bubble wrap to take up space. BUT, the company quickly corrected the problem and I gave them a second chance. All future orders have been secure with no problems at all. I will continue to purchase from BOXED because I love the convenience of getting bulk items delivered directly to my home. It's saved a lot of time, money and aggravation of having to drive an hour to the store. Plus, they carry a lot of things I would normally buy anyway. I love it!
We've received a couple of orders where there were numerous dented canned goods. One order, a peanut butter container cracked and peanut butter leaked onto various items.
Hey Vior! Thank you for your review. We sincerely apologize about the damaged products you received. :( It is not up to our high standards and we want to further improve our services. Please email us at support@boxed.com and we'll be happy to assist.
I had received 3 cases of Starbucks Double Shot Espresso on 12/15/17 and all cases were to expire on 1/19/18? Not good. In addition, I have been a Boxed customer for 2 years. In my first year, I would order 3 cases of the Starbucks Double Shot Espresso at a cost of $14.99; the following year the case ( twelve cans) Starbucks Double Shot Espresso had increased in cost to $17.99. Today, that same case of Starbucks Double Shot Espresso is now $19.99.
I am now looking for another company to purchase my Starbucks Double Shot Espresso by the case at cheaper price.
Hey Mimi! Thank you for shopping with us. We hope to be able to improve our prices as we gather more resources. We take all our customers' feedback seriously and are all ears for how to improve our services.
I love getting boxed shipments. Their app is easy to navigate, the prices are amazing, and shipping is always fast!
What can you say not only very convenient when you just dont want the hassle of waiting in line or having to drive there in just few days will have you order at the door
Ive shopped with the company many times before. This time it was particularly slow shipping. And one box was promised by the end of the day and did not show up until the following day.
Hey Sheri! Thank you for your review. We appreciate you a bulkload. :) So sorry you did not receive your box on time. We work hard to gather this data in order to pass this feedback along to our teams so that we can work on what went wrong and how we can improve. Thank you for the feedback and we hope you enjoy shopping with us.
Love the selection, price and prompt delivery!
I wished it has little more and better brands for the pet section...
Very efficient service, good selection of items with very good prices. Periodic message with sale items to review.
I have no complaints what so ever. Love the prices and the selections. I enjoy the convenience of doing most of my shopping online. Thanks and keep up the great work.
Boxed is fantastic! Not only does it save me so much time and money, their customer service is top notch! Quite often I have a handwritten thank you in my order and sometimes even a note saying they hope I enjoy a particular item or that coffee is my favorite too kinda thing. I also like getting to choose free samples with my order- Ive found a couple new items I really like that way. Also really like all the Prince & Spring brand products Ive been buying! The app is soooooo easy to use! Very happy Boxed customer- I recommend it all the time!
I am 73 years young and lugging things into the house has gotten a bit harder for me in the last two years. I love the on porch delivery of large items I don't have to bring in from the car.
Such a convenience to have products delivered right to your front door. We are very busy with work and kids and this service is so helpful. I can place an order anytime of the day and from anywhere!
Boxed is awesome! I love their choices, prices, and speed of delivery! The ease of use for the website is another great advantage. You can find everything you want quickly. No waste of time.
I love boxed! It's very convenient and they have a ton of bulk stuff for cheap. Almost like Sam's club.
They take care of any issues that up come quickly. Great company to buy from and deal with.
Prices are creeping up on certain items.
From the business
Name Brand Products At Wholesale Prices-Free Shipping Available & Never Any Fees
Easy + Quick Checkout · 24/7 Customer Service · Make Bulk Shopping Easy · Fast Delivery
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Aziza! Thank you so much for shopping with us. We appreciate your review. We are so sorry about the usage date on the Snyder's. We strive to provide the freshest products and would be happy to assist any way we can. Please feel free to reach out to us at support@boxed.com so we can look into this for you.