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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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I had a very bad experience with this company with ordering clothes. I advise anyone that's gonna be on the website looking to purchase clothes from this company. Please don't do it you will never receive your clothes or your money back.
Products are the poorest of quality. The people behind it are a bunch of scammers. They won't give you a refund, they won't even let you return the product because I'm sure they don't want it either….yet the offer you a third of what you paid for it to shut up. I would never buy from them again
Waited a month, nothing turned up, refused to give full refund, saying I had to pay for postage, luckily PayPal made them give me a full refund, no phone number, no customer service.
C'est ma première expérience sur vôtre site et je suis contente de mes achats qui sont magnifiques et ne regrette pas d'avoir découvert votre site par hasard en faisant des recherches sur internet et je suis tombé sur votre site et j'ai commencé à le visiter et j'en suis ravi car j'ai trouvé des choses que j'aurais pas trouvé ailleurs.
Terrible, will not order from them again. Poor quality and terrible customer experience
BAD EXPERIENCE BECAUSE WE ARE YET WAITING FOR THE MONEY BACK BECAUSE WE GIVE YOU BACK THE ORDER AND WE ARE WAITING YET
I wanted a refund for the product and no one has not responded. I followed the instructions but it still didn't work.
Horrendous customer service. Quality of the items are awful
The quality of the outfit is really great. I ordered a size small & it fits lovely.
Only downside was length of time I waited to receive my order.
I always have fun and spend too much money on this site. It has everything you can think of. Enjoy and happy spending.
Easy to use and such amazing products. If i had the £ i could spend a fortune. I will be back again.
Very easy to use your site and has such a wide variety of choices. You can not leave with out buying an item.
Was really easy to find and easy to pay. Thank you.
It is easy and i always find what i want on your site. Thank you.
Very easy to use and very clear. Thank you.
It was wonderful, so much to choose from. I love it
Pages change as I try to scroll
Delivery takes considerably longer than other Chinese shopping sites
Very good but delivery did take a little too long
Some items were out of stock but got refunded quickly
The material of the clothes are extremely thin and I cannot utilize anything that I bought.
The clothing quality was poor. Some materials were stretched out and stiching was poorly done. When I wanted to return items the return policy had expired even though I received the items late. I WONT PURCHASE ANYTHING FROM BOUTIQUEFEEL AGAIN.
Easy. Took a bit to be delivered but happy with all
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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