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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Quick shipment, arrived in good shape. Will use again
I had an issue with an order I placed last week. I mistakenly added insurance to it. I tried to find a way to reverse that, but couldn't, so I canceled the order. However, I am now being told that the bonus code in the canceled order cannot be re-used. I submitted an inquiry, and have heard nothing. I have a box of books sitting here waiting for a bonus code. Awful service on your end!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The book I purchased was a gift for my husband. After receiving it, he pointed to the price sticker on the back. I had paid more than double the sticker price! Buyer beware!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I ordered my book from BooksRun, the price was lower than competitors, it was mailed fast, AND I was able to sell it back to BooksRun for a fair price. SO easy, SO fast! Thank you :)
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Not much to say-- ordered two books and they came quickly and in good condition. Very uneventful shopping expereince, as it should be.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Excellent. Received books sooner than I thought I would.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Ships quickly, item better than described. Thank you
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I've used your service twice now and both times, the amount I received was less than quoted. The last book I sold to your company, was never opened and therefore was basically brand new and I received less than a "fair" price.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
It was simple and I didn't need to buy the book for $100. I am taking a summer course and I got to rent it for a reasonable price.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Order arrived faster than expected. Very well packaged, too
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I am very pleased with BooksRun, has been a pleasure dealing with you over the years.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Thank you for purchasing my grad school books in an organized and easy shipping process! The process was super easy and fair.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
The book is just as described, and shipping was very expeditious. Thanks and recommended!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I Ordered the book.
I Paid & it was sent & arrived in
Good condition.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Bought some used books, they arrived as promised, as described.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Picked up a few titles that my son needed for fire academy in amazing condition and superbly low prices, too. Ordered on a Thursday night and they arrived on Saturday, well in advance of the Monday start time for his classes. The books have endured quite well and are sure to remain the foundation of his fire library as he advanced through his career. Many thanks for such stellar service!
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
The whole process was super easy and got paid nicely.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
Ordering was convenient and the pricing was reasonable. Some of my books marked like new actually had bent pages and highlighted text.
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
This was a great and easy way to sell one's textbooks!
Thank you for sharing your experience with us, Sandy! - BooksRun Team
I gave 5 stars excellent a half dozen times please stop sending these requests
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad to hear that you are happy with the item received! - BooksRun Team