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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I have sold books to Booksrun several times and each time its a painless experience. Payment is quick and reliable. This is an excellent company to work with!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
I received a book in significantly worse condition than described. The poor packaging may have contributed to the damaged spine, but the numerous folded pages were obviously a pre-existing condition. I attempted to contact customer service three times about the issues but never received a response.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Great process. All went as it should. Priced book for sale online, shipped it in and received payment quickly. Not much else to say.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
My book came quickly and was in great shape. I would definitely order from this company again,
We are pleased to have you as our customer! - BooksRun Team
I was very pleased with the fast and reliable service. The book was as described. It was packaged nicely and arrived in very good conditioned.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Accepted more books than another service I had tried.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
After the mail delivery service lost my package, BooksRun worked diligently to resolve my issue. It took time and patience, but they were able to settle my problem in a professional, kind, and satisfactory manner.
Thank you for the great review, Shanda! Hope to see you among our customers in the future! -BooksRun Team
Thank you for sharing your experience! That is really nice to hear! - BooksRun Team
It's as if I go to the bookstore and get a new book. But for cheaper.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
The book was in great shape, until I looked up my order for this survey, I forgot that it wasn't a brand new book. The price was good as well and it arrived in a timely fashion.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Such an easy and fast experience to sell textbooks through BooksRun! The process was so simple and my payment was received quickly.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Fair prices offered by BooksRun. So easy to use the app. Quick payment
Thank you for your positive feedback, Margaret! - BooksRun Team
Easy to find what I was looking for. The delivery was fast and the book came in great condition!
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Book was promptly delivered and in excellent condition.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Smooth transaction and lived up to pricing offers that were made during the quote process.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I have an order right now that you have 37 1 1-808 I need to know what's the update on that order
Thanks for the review! Please contact us via email, chat or phone to resolve the issue. - BooksRun Team
I bought the books originally for quite a bit, but was literally offered next to nothing for them. I wasn't real happy with the offer, but I was needing them gone. I will not be buying any more books, lesson learned.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Seller let me know when the book would arrive. It actually arrived a few days ahead of schedule.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
My order came fast & in good shape, nice that y'all check in on customers to make sure we're satisfied.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team