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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Each time I have sold or purchased books through BooksRun I have been impressed by how smooth the process has been. Great communication, fair prices, and a straightforward buyback procedure have kept me coming back each semester!
The books i sent in were new. They come with a small pamphlet. Instead of offering me the amount without the pamphlet for 2, I got nothing. Then you wanted to charge me to send them back. I also did not get the full amount for the unopened book. I won't use this again.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I was very disappointed with the entire experience. The book was listed as "very good" condition despite the folded ends of the entire book, plus some gunk on the cover. Also, customer service was extremely slow in responding to my emails.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I've tried on multiple occasions to opt OUT of your insurance. I've yet to be successful, and in fact cancelled the last few orders I tried to make. If you can help me get rid of what appears to be a mandatory but needless expense, I'd be much happier with your service. Thanks.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I was so happy with my purchase from BooksRun the service was fast and efficient, and the book for a second hand book was in like new condition, marvellous. The price was great so much more cheaper than a store bought book. Well done BooksRun such a wonderful and helpful service, especially money wish.So so happy.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Booksrun is nothing but a scam of a company. Sent my book back In perfect shape yet it ended up "water damaged". When I asked for proof I was ignored and they dogged the issue. After filling a charge back, they responded with a 26 page report on how I violated all their legal terms along with the supposed water damage. Stealing my money to make false claims against me, buy your books elsewhere and stay far far away from this company.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I dont know how there are so many good reviews. They quoted one price and then when they got the books they cut the offer to like 1/3rd or 1/10th of the offer and several books they denied after accepting them which I do not get back. They stated that the books looked like copies which was totally false. I wish I did not send them all of my books. Which totaled way over 1000 for my purchase. I was going to get back around 300 from books run and I will probably be lucky if I get 40
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
We bought two semesters worth of books last year from books run while the prices were good, it took for longer to receive and the time estimated. Not a big deal.
However, if you try to sell books with books, they promise you a decent payout but when they receive the books decide that none of them are OK even if they are offer you zero dollars and if you want them back you have to pay $13 to get them back. Yes, zero dollars. They hold your books hostage, and take them for free if you do not pay to get them back, this is criminal
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Book rented only to have my order cancelled the following morning and price increased by double. Very shady.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Excellent experience using BooksRun to turn in previously purchased textbooks for undergraduate and graduate degree studies.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Kept true to their promise and provided a quality product at a an affordable rate. Without them I wouldn't have been able to buy books this year.
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality always! - BooksRun Team
Go somewhere else to sell your books, these guys Will scam you. THEY ARE THIEVES! They gave me a quote, I sent my books, they then sent am email saying one book was counterfeit, funny how it came the manufacturer. Then they refuse to reply to emails, I can't get a hold of anyone. There website says I will not get the book back, so that is Theft. Then, they pay me less than quoted for the remaining books. This company should be a shame of themselves for taking advantage of people and being very dishonest. Do yourself a favor and choose another site to sell your books.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
BooksRun is one of my favorite companies to purchase used college textbooks at a good price. I am in grad school and every little bit helps. I love that shipping is typically free, there are coupon codes available some of the time, and I get exactly what I ordered - no surprises.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
I'm unhappy with the insurance charge you imposed on my last three orders (*******, *******,*******). Is this a new policy on your part?
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I am a nursing student and have to buy A LOT of books for school, but BOOKSRUN has made it so easy to do that! I have been so impressed by the selection of books and the affordable price! And the option to sell books back has been really helpful. The process is super easy and quick!
Thank you for your support! We really appreciate it! - BooksRun Team
Ordering was easy. Books were shipped quickly. Appears shipping back at the end of the semester will be simple.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Grad school is expensive; especially since I'm paying out-of-pocket. I live five hours away from my school's nearest campus, so the bookstore obviously was not an option. I compared prices between Amazon, BooksRun, and Etsy. Not only did BooksRun have the best price, the quality of the used textbooks and the time of delivery were great. I'll definitely order again next semester!
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Easy to use website and cheap prices. Book arrived home quickly and in great packaging. Will purchase from here again.
Thank you for sharing your experience with us, Luisa! - BooksRun Team
Fast delivery what a bonus! I have already read the book, thanks for wanting a review.
Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Book arrived in very good condition. Hope to do more business with you soon.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team